We’re safely easing restrictions
16 July 2021
Following an update from the UK Government earlier this week, we are pleased to confirm that we will be safely easing some restrictions within our stores in England from Monday 19 July.
Since the start of the pandemic, our number one priority has been the safety of our team members and customers. So, as we gradually return to normal, we want to make sure you continue to feel safe when visiting our stores. We have invested millions of pounds in enhanced safety measures for our customers and team members – many of these measures will remain in place after 19 July. Our teams will continue to follow enhanced hygiene and safety processes, and our Perspex screens, Drive-Thru lane shelves and hand sanitiser stations will remain in place.
However, in line with Government guidance, we can begin to relax some of the measures in our stores in England. Customers and team members will no longer be required to wear a face covering or leave contact details for NHS contact tracing services, and more tables will be available for you to use both inside and outside our stores.
While face coverings and two-metre social distancing will no longer be mandatory, we know that for many customers these practices continue to provide comfort when they are in public places. We therefore ask for your continued support for those who choose to wear a face covering, or who would like some additional space when ordering to take away or choosing to sit inside.
For customers in Scotland and Wales (in line with Government guidelines), it remains a requirement that you wear a face covering, unless you are exempt. We are also required to ask you to provide contact details in support of NHS contact tracing services when using our seating areas.
You can read more about the changes you will see in our stores across the UK, here.
As we take another cautious step towards returning to normal, I once again want to say a huge thank you for all your ongoing support of Costa Coffee over the past 16 months. A special thanks also to our amazing Costa Coffee team – from our Baristas and Costa Express team members to our partners and suppliers. We look forward to continuing to safely welcome more of you back in our stores.
CEO, Costa Coffee