Costa Coffee is With You

We have successfully re-opened over 2,000 of our stores, with over 1,700 offering an eat-in option

Costa Coffee flat white

24 July 2020

This week marks four months since we closed over 2,600 of our Costa Coffee stores and as ever, all of us here at Costa Coffee hope you and your family and friends are well.

When we closed our stores back in March, we quickly started work on how we could safely re-open in line with Government guidelines, ensuring that any changes would keep both our store teams and customers safe. We’ve made a lot of changes to our stores and how we serve our coffee, introducing social distancing and enhancing our hygiene procedures. Customers are telling us that they feel safe when visiting and are delighted that we’re open. You can read more about the safety changes we have made here.

We wanted to share with you some additional information about what to expect when eating-in at a Costa Coffee and how you can now enjoy your favourite Costa for less.

Our stores
  • We have successfully re-opened over 2,000 stores, with over 1,700 of those stores offering an eat-in option for customers. Check here for a list of stores re-opening their eat-in seating areas

  • Customers will be seated by a team member on a first come, first serve basis and we have changed the layout of our seating areas in stores to accommodate social distancing

  • Those customers opting to eat-in will be asked to provide contact details via a QR code using your phone as part of the Government’s Track and Trace programme

  • In line with UK Government guidelines we will be asking all customers who can, to wear a face covering whilst in a Costa store in England. Those customers opting to eat-in can remove their face covering when sat at a table consuming their food and drink

  • If you are ordering a Costa to take away from your local store or looking to enjoy a delivery, we have hundreds of stores offering a mobile ordering service from our app or delivery via Uber Eats.

Our prices
  • Following the Chancellor’s VAT reduction, we have passed on the saving to our customers across food and drink in all Costa Coffee owned stores. Customers can also get the saving on our Costa Express machines

  • We have opted in to the Government’s ‘Eat Out To Help Out’ Scheme and from 3 -31 August, every Monday, Tuesday and Wednesday, hundreds of participating Costa Coffee stores will be applying the 50% discount on all food and drink items up to a total value of £10 per person when they choose to eat in store. This discount will be applied in addition to the VAT reduction across all food and drink

  • Finally, in July we treated everyone with our app to a free coffee by giving away 300 points. The promotion may be over, but you still have 12 months to spend your points on a treat in store!

It has been an unprecedented four months and I am hugely grateful for the ongoing hard work and support of the Costa team, our baristas, partners and suppliers who have enabled us to return safely to High Streets, towns and cities up and down the country. Finally, thank you also to our customers, for your patience and support as we all learn to adapt to the new way of serving Costa coffee. We look forward to seeing you in store soon.

Thank you and take care.

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Jill McDonald
CEO, Costa Coffee

 

Check which stores are now open

Use our handy store locator to see if your store is now open for takeaway, drive-thru and delivery only. If you can't find the store you're looking for, bear with us, we're working hard to ensure it re-opens safely.

Store safety

As we re-open our stores we're putting into place responsible new steps and measures to make sure our teams and customers can operate in a safe environment.

Latest updates

Our number one priority is the safety of our store teams and customers. We're committed to keeping you up-to-date with our latest information.