Costa Coffee is With You

We'll have 1,100 stores re-open by the end of June

Costa Coffee latte with mobile phone showing Uber Eats delivery service on screen

18 June 2020

All of us here at Costa Coffee hope you and your family and friends are well and that you are beginning to enjoy more of your local High Streets and town centres re-opening.

We thought we would give you an update on what we have been up to over the past few weeks. We have successfully re-opened over 650 Costa Coffee stores, including all our Drive-Thru lanes. Today (18 June) we re-open another 164 takeaway stores, which means that by the end of June we will have 1,100 stores re-open.

The safety of our store team members and customers remains our number one priority and for those yet to visit a newly re-opened takeaway store, they will look and feel quite different:

  • The number of customers entering a store at one time will be restricted depending on the store size.

  • Clear floor signage will ask customers to support all social distancing guidelines when queuing both inside and outside the store.

  • Once inside there will be a hand sanitiser station for customers to use and only one customer will be allowed to the counter at a time, which have been fitted with Perspex screens.

  • To maintain a contactless service, we currently only accept contactless payment and won’t be able to accept physical Coffee Club cards. Customers can still collect and redeem loyalty points using the Costa app.

  • We are accepting reusable cups in stores and rewarding those customers with a 25p discount on any handcrafted drink.

As we continue to re-open more stores, we also continue to help those keeping the country moving. Over the next four weeks, we’ll be delivering thousands of Costa Coffee Ready-To-Drink cans to key workers, providing them with a well-deserved coffee break.

A huge thank you, as ever, to our store teams, helping us to safely re-open and welcome customers back. Thank you also to our customers, for your patience and support as we all learn to adapt to the new way of serving Costa coffee. We look forward to welcoming more of you back into our stores soon for a great cup of coffee!

To find out which stores are open, and for information on how you can order a Costa delivery via Uber Eats, click here.

Thank you and take care.

 image

 


Jill McDonald
CEO, Costa Coffee

 

Check which stores are now open

Use our handy store locator to see if your store is now open for takeaway, drive-thru and delivery only. If you can't find the store you're looking for, bear with us, we're working hard to ensure it re-opens safely.

Store safety

As we re-open our stores we're putting into place responsible new steps and measures to make sure our teams and customers can operate in a safe environment.

Latest updates

Our number one priority is the safety of our store teams and customers. We're committed to keeping you up-to-date with our latest information.