Terms & Conditions

Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the ninth year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of an independent panel of 3,065 coffee shop visitors, with 51% citing Costa Coffee as their preferred café.

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Or alternatively please contact on our customer services team at costacoffeeclub@costacoffee.com.

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card

Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at  www.costacoffeeforbusiness.co.uk. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Using your Costa Gift Card

You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation

Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage

You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club

Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions

You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services

If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited

Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment

We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law

These Terms and Conditions are governed by English law.

Listen & Learn 2. Costa Feedback - £50 Amazon Gift Card Terms & Conditions

1. Who can enter:

  • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.

2. How to enter:

  • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.

  • 2.2 Your data will be used only by Costa for the purposes of administering the promotion and by Clarabridge for the collection of feedback responses.

  • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.

  • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.

  • 2.5 The promotional period will run from 00:00 on 02 January 2020 until 23:59 on 02 January 2021.

3. Selection and prize details:

  • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw. There will be two winners every month.

  • 3.2 Each winner will a £50 amazon voucher.

  • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.

4. Other terms:

  • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.

  • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.

  • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5YG.

  • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:

    • i.verify the eligibility of any entrant (including their age and place of residence);

    • ii.disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

    • iii.disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.

  • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.

  • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

  • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.

  • 4.8 The promoter is: Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5YG

For a list of stores participating in the Chatty Café scheme please click here. More information can be found here: thechattycafescheme.co.uk.

  • You will receive a discount of 25p on the price of any Barista served drink purchased using a suitable reusable cup.

  • This offer is available in participating stores in Great Britain only. For a full list of participating stores please click here.

  • Offer is not available in any Proud to Serve or Costa Express outlet.

  • Offer excludes any pre-bottled beverage.

  • Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).

  • Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup to which the 25p discount is applied.

  • Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.

  • The promoter reserves the right to amend, suspend or withdraw this offer at any time without prior notice.

  • Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Bedfordshire, England, LU5 5YG.

  • Costa Coffee is currently running a trial with Deliveroo in a selected number of its stores.

  • Costa Coffee Club points cannot be earned or redeemed against Deliveroo orders.

  • Costa Coffee is available on Deliveroo for the following participating stores

  • Costa Coffee is currently running a trial with Uber Eats in a selected number of its stores.

  • Costa Coffee Club points cannot be earned or redeemed against Uber Eats orders.

  • Costa Coffee is available on Uber Eats for the following participating stores

Buy a qualifying primo size hot beverage or iced coffee including Cold Brew (additional flavours available at extra charge, excludes Frostino, Fruit Cooler & Iced Tea) or any bottled soft drink.

To note: Any purchase from the Cortado family or Tea range will also activate the discount. January seasonal drinks are excluded - Ruby Cocoa Hot Chocolate & Coconut Vanilla Latte. Primo Premium Filter Coffee to be picked up at £1 retail in the offer coding .

Selection of 1 savoury item: from a choice of entry Ham & Cheese Toastie (excluding Wiltshire variant), Vegan Smokey Ham & Cheese Toastie, Tuna Melt Panini, Chicken & Bacon Cold Eat Sandwich, Protein Meal Pot, Chilli Bean Rice Meal Pot, store made up Baguette – Tuna & Cucumber, Ham & Cheese, Tomato & Mozzarella – in select locations, any Soup or Salad (including new BOL lines in select stores) .

Either a packet of crisps, Pom-Bear, Popchips, Sweet & Salty Popcorn or a single piece of Fruit for £4.95 .

Meal Deal available from 11am onwards in one of our participating UK stores from Thursday 2nd January 2020 to Wednesday 4th March inclusive. Subject to availability. For a list of non-participating stores and full terms and conditions please click here.

Terms & Conditions:

  1. Costa Caramel Latte can, Costa Latte can and Costa Americano can products are included in this offer.

  2. Any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot/iced drink purchased will be charged at full price.

  3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

  4. Promotion does not apply to seasonal drinks, any alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  6. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Lunch deal products:

Sandwiches

  • Chicken & Bacon Sandwich

  • Renewal Bake Off Tomato & Mozzarella with Pesto and Rocket Baguette**

  • Renewal Bake Off Ham & Cheese with Black Pepper Mayonnaise Baguette**

  • Renewal Bake Off Tuna & Cucumber Baguette**

  • Tuna Panini Melt

Toasties

  • Vegan Smoky Ham & CheeZe Toastie

  • Ham & Cheese Toastie

Meals: Soups Salads, etc.

  • Bol Cauli-Dahl Soup (Vegan)*

  • Chilli Bean & Rice Pot (Vegan)

  • Bol Mexican Rice Salad (Vegan)*

  • Roast Chicken Salad*

  • Tomato & Mozzarella Salad*

  • Bol Japanese Rainbow Salad (Vegan)*

  • Roasted Tomato & Basil Soup

  • Bol Smokey Tomato Soup (Vegan)*

  • Protein Meal Pot

  • Carrot & Coriander Soup

*Available in segmented/restricted stores

**Available in renewal stores with bake off facilities

Buy a Flat White or any Medio or Massimo size hot beverage (including Filter Coffee or Tea) or any Medio size Iced Coffee, Iced Chocolate, Nitro Coffee, Tea or Seasonal Drinks between 5am and 11am in one of our participating UK stores from Thursday 2nd January 2020 to Wednesday 4th March inclusive and you can purchase a British Bacon Sourdough Roll, British Sausage Sourdough Rolll or Free Range Egg Mushroom & Spinach Muffin for £2. Subject to availability. For a list of non-participating stores and full terms and conditions please click here.

Terms & Conditions:

  1. Purchase of the qualifying drink along with either a Bacon Roll, Egg & Mushroom Muffin, Sausage Bap, Deliciously Ella Granola or Deliciously Ella Muesli must be made together in the same transaction.

  2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

  3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

  4. Promotion does not apply to pre-packaged drinks or seasonal drinks, alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy a Flat White or any Medio or Massimo size hot beverage (including Filter Coffee, or Tea) or any Medio size - Iced Coffee, Iced Chocolate, Nitro Coffee, Tea or Seasonal Drinks between 5am and 11am in one of our participating UK stores from Thursday 2nd January 2020 to Wednesday 4th March inclusive and you can purchase a Croissant or 2 slices of Brown Seeded and White Toast (excluding Fruit Toast) £1. Subject to availability. For a list of non-participating stores and full terms and conditions please click here.

Terms & Conditions: 

  1. Purchase of the qualifying drink, Croissant, Vegan Croissant or Toast must be made together in the same transaction.

  2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

  3. All compotes and condiments, (i.e honey, jam, Nutella, marmalade, Marmite) are chargeable at full retail price.

  4. Free of charge option between butter or sunflower spread remains included- maximum 3 portions.

  5. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

  6. Promotion does not apply to seasonal drinks or packaged drinks, alcoholic beverages or any drink served from our Express self-service coffee machines or our Proud to Serve Outlets.

  7. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  8. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy a hand crafted hot drink or cold drink and add your choice of choice of Coconut, Almond, Soya dairy alternative, or add Lactose-Free milk, for free in one of our participating UK stores from Thursday 2nd January 2020 to Wednesday 4th March inclusive. Seasonal drinks included. Subject to availability. For a list of non-participating stores and full terms and conditions please click here.

Terms & Conditions:

  1. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot or cold drink purchased will be charged at full price.

  2. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

  3. Promotion does not apply to packaged drinks, alcoholic beverages or any drink served from our Express self-service coffee machines or our Proud to Serve Outlets.

  4. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  5. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

1. INTRODUCTION

1.1 This Prize Draw is open to all holders of a Shell Go+ card who are GB residents aged 18 or over at the date on which they enter the Prize Draw, except for employees of Shell U.K. Oil Products Ltd (the 'Promoter'), Costa Express Limited (the provider of the prizes), their group companies, agents or anyone professionally connected with the Prize Draw and any member of their respective families.

2. HOW TO ENTER THE PRIZE DRAW

2.1 To enter the Prize Draw, buy any Costa Express drink from a Shell garage in Great Britain between 1 and 31 December 2019 (inclusive) and make sure you scan your Shell Go+ card. There is no limit on the number of entries.

3. WINNERS

3.1 5 winners will be selected by the Promoter at random by computer from all eligible entries by 1st February 2020.

3.2 The winners will be notified before 29th February 2020 by the Promoter using the contact details held by the Promoter and will be provided with details of how to claim their prize.

4. PRIZES

4.1 There are 5 prizes available to be won each consisting of a private tour of the Costa Roastery in Basildon for the winner and a guest aged over 18 in the company of a Costa coffee expert.

5. CONDITIONS

5.1 In the event that the Promoter is unable to contact a winner by 29th February 2020, the Promoter reserves the right to award the prize to an alternative winner selected at random.

5.2 Successful applicants will be responsible for making their own travel arrangements to the Costa roastery at their own cost and will be required to bring photographic proof of identity with them. All costs and expenses not included within the prizes are the responsibility of the winners.

5.3 There is no cash alternative. Prizes are non-transferable and cannot be resold. The Promoter reserves the right to substitute prizes of equal or greater value if the advertised prizes are not available for reasons beyond the Promoter's control.

5.4 The Promoter reserves the right at any time, in its absolute discretion, to:

 5.4.1 verify the eligibility of any participant (including their age and place of residence); and

 5.4.2 disqualify any participant found to be abusing or tampering with the operation of the Prize Draw or entering using fraudulent means, or who the Promoter believes to have acted in breach of these terms and conditions.

6. LIABILITY

If the Promoter fails to comply with these terms and conditions, the Promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Promoter's breach or if they were contemplated by you and the Promoter at the time that you entered the Prize Draw. Costa Express Limited excludes all liability to winners in connection with the provision of the prizes save for death or personal injury caused by its negligence or any other liability that cannot be excluded by law.

7. GENERAL

7.1 Any decision of the Promoter in respect of the Prize Draw is final. For questions regarding the Prize Draw, email goplus.shell.com.

7.2 The Promoter reserves the right to extend, withdraw, alter or suspend the Prize Draw at any time if circumstances beyond its control make this unavoidable.

7.3 All personal data submitted in connection with the Prize Draw will be processed by the Promoter for the purposes of administering and managing the Prize Draw and prizes (where applicable) and verifying the eligibility of each participant. The Promoter is committed to protecting the privacy of all participants. Data that is collected from or about participants will be used in accordance with the Promoter's Privacy Policy (which also includes information about the data rights of participants), a copy of which can be found at www.goplus.shell.com/en-gb/terms-and-conditions.

7.4 If you are one of the winners of the prize draw, the Promoter may use your surname and county of residence to announce the winners of the Prize Draw. Please contact us if you do not want us to make your details available in this manner (if so, please note that the Promoter may nonetheless be obliged to provide details of the prize winners to the Advertising Standards authority and other regulators).

7.5 The Promoter uses third party providers to assist it in the administration of its prize draws, including operating its random draws and contacting winners including, in this case, Costa Express Limited, the provider of the prizes.

7.6 The Prize Draw and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the Prize Draw and these terms and conditions in the English courts. If you live in Scotland you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the Prize draw and these terms and conditions in either the Scottish or the English courts.

The promoter is Shell U.K. Oil Products Ltd, Shell Centre, 2 York Road, London SE1 7NA. Tel: +44 (0) 20 7934 1234