Contact Us

We'd love to hear from you whether you've got good or bad comments about Costa. We take any complaints or feedback very seriously and we'll try to rectify anything you're unhappy with as effectively as possible. Your feedback gives us the chance to put things right and help improve our service in the future.

If you are contacting us regarding your transactional history not showing on your app, please be aware that there is an issue and we would like to apologise you cannot view it at the moment. We do appreciate how annoying this is but please bear with us as we are working really hard to fix this problem as soon as possible. However in the meantime, if you need to check your balance or Club Card transaction history you can do via the website.

Please choose from the following options below on what you would like to say:

I want to say thanks

I want to complain

I have a question/general feedback

Please tell us your feedback

Enquiry Type

Please can you select the device that you use the Costa App on:

Store Visited:

Date Visited:

Time Visited:

Please tell us what is on your mind:

Please select the store you visited

Please search and select the store that you visited with the date and time.

When selecting the store you visited, can you please double check you have selected the correct store and also ensure you have filled in the accurate date and time you visited. Without this information we are unable to progress your contact. This will speed up our process and ensure we speak to the correct, relevant store regarding your visit.



    Tell us a little about yourself


    If you have a Costa Coffee Club Card please enter the full card number found on the back of your card, without any spaces

    Confirm Card number:

    Every piece of feedback that is sent into us is reviewed and is always discussed by our feedback team, if you are happy that we will take your comments on board and do not request a response please select from the following below or if you would like someone from our team to answer a question you may have please select here:

    Message Sent

    Thank you for submitting your comments. Your thoughts are really important to us and every comment is read by a member of the Customer Services Team.

    If you have requested a response, please treat this message as confirmation of your feedback being received by us. We will endeavour to get back to you within the next 7 working days.

    Once again, thank you for contacting the Customer Services Team.