Have a question about Costa?
If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. Alternatively, you can reach our Customer Services team by submitting a query through our contact form.
1) I’m experiencing issues with the App
If the scan on your device fails whilst using the app at a till, check with the barista and try again. You can also ask the barista for a receipt of your purchase and your points can be added retrospectively on your next visit. Please note retrospective points need to be added within 28 days of purchase. For help with any other app related issue, see here.
2) How can I register my Coffee Club Card?
3) How can I replace my lost card?
Log in to your Coffee Club account here and select the ‘Card’ tab. Here, you’ll find instructions on how to replace your card. You can also download our app and login to start collecting points. Don’t worry! You won’t lose the points you’ve collected on your lost card, as all your points will show in your account.
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