How we're keeping you safe
We are following all Government guidelines and adapting how we serve you your Costa Coffee in-line with devolved and regional restrictions.
Some of our stores are currently open for takeaway, Drive-Thru, Delivery and Click & Collect through our Costa app. From 12 April all outdoor seating areas will be open at our stores in England. To find a store near you check our Store Updates and Store Locator.
How we're keeping our store teams and customers safe
We've introduced social distancing and enhanced hygiene measures in-stores to protect our team members, customers and delivery riders.
We're sanitising surfaces frequently and washing our hands every 30 minutes as a minimum.
A hand sanitiser station has been placed near every store entrance for customers to use.
Our teams are being provided with protective equipment and Perspex screens have been installed at our counters.
We've temporarily updated our instructions for teams members around how to manage and handle reusable cups with minimal contact and enhanced hygiene procedures. Customers can also continue to benefit from 25p off* any handcrafted drink when purchased using a reusable cup, regardless of brand.
What you can expect to find if you come into store
We love serving you, and we hope our barista's lovingly handcrafted coffee makes your day. The safety of our team members and customers is our number one priority and so we’ve made changes in our stores, which may look and feel a little different. Here's what you need to know.
For customers eating outside
From 12 April, customers in England will have the option to sit outside a store and enjoy their favourite hand-crafted Costa Coffee. We’ll be operating on a first come, first served basis, and some stores may have limited seating available to adhere to social distancing guidelines. Food and drink will continue to be served in takeaway packaging and in line with updated government guidelines, all customers looking to sit outside, including those ordering via Click & Collect on the app, must provide their contact details.
This is a legal requirement within England and team members will be asking customers at the till to check in using either the Costa Track and Trace or the NHS Test and Trace app. If using Costa Track and Trace, one customer within a group can register the entire group’s personal details on the same phone. However, if using the NHS Test and Trace app, each customer within a group must download the app on their phones and scan the QR Code. Our store teams will be asking for confirmation of a completed Test and Trace for all members in a group (if over 16 years old).
Those customers ordering a takeaway and leaving the store are not legally required to share Test and Trace details.
For takeaway orders
You'll need to look out for and follow these floor signs, both inside and outside of the store to ensure social distancing. You’ll be called up to the counter to order one customer at a time and our team will greet you from behind a newly installed Perspex screen.
Your order can be collected from the counter.
For collection orders
Once you've placed your order through the Costa Coffee app you'll need to look out for and follow these floor signs to the Collection Point when inside the store. Please also make sure to follow the signs outside the store if you need to queue before entering.
A barista will then call your order number when it's ready and invite you to approach the counter to safely collect it.
For Drive-Thru orders
Our Drive-Thru lanes are open as usual. To support with social distancing, you’ll notice we’ve installed a new extendable shelf, that enables our baristas to pass you your order with minimal to no contact. Keep an eye on our website and social pages for updates as to when they re-open.
For Costa Express contactless orders
You can now also enjoy your favourite Costa Express drinks without touching the machine’s screen. Order barista-quality coffee at our machines straight from your phone using our new contactless ordering feature.
Download our app to get started, then scan the QR code on the Costa machine screen to place your order once your phone is connected. Look out for contactless ordering at your nearest machine.