Welcome back, we've missed you
Since temporarily closing our stores, we've been working hard to ensure we re-open them as safely as possible. To find a re-opened store near you check our Store Updates and Store Locator. We look forward to welcoming you back again.
Here's how we're keeping our store teams and customers safe
We've introduced social distancing and enhanced hygiene measures in-stores to protect our team members, customers and delivery riders.
We're sanitising surfaces frequently and washing our hands every 30 minutes as a minimum.
A hand sanitiser station has been placed near every store entrance for customers to use.
Our teams are being provided with protective equipment and Perspex screens have been installed at our counters.
We've introduced designated pick up points for delivery and mobile order collections and are sanitising the pick-up point after every visit. Deliveries can be made via Uber Eats.
We reintroduced reusable cups back into our stores in early June to help reduce the number of single-use takeaway cups being used. We've temporarily updated our instructions for teams members around how to manage and handle reusable cups with minimal contact and enhanced hygiene procedures. Customers can also continue to benefit from 25p off* any handcrafted drink when purchased using a reusable cup, regardless of brand.
What you can expect to find if you come into store
We love serving you, and we hope our barista's lovingly handcrafted coffee makes your day. The safety of our team members and customers is our number one priority and so we’ve made changes in our stores, which may look and feel a little different. Here's what you need to know.
For eat-in orders
We’re reintroducing an eat-in option across many of our stores, in line with government guidelines. Customers will be welcomed back to eat-in on a first come, first serve basis and allocated a table by one of our team members. Those customers visiting a store in England and who are able to, will be required to wear a face covering whilst in store. Those customers opting to eat-in can remove their face covering when sat at a table consuming their food and drink.
You’ll notice our tables will be placed 2m apart, except for seated customers who can be 1m+ when side by side or back to back. Any seating out of service will be clearly marked.
Please be aware that we’re also taking the details of customers who wish to eat-in stores, via a QR code. If required, the data will be shared with the NHS and Track & Trace programme to help stop the spread of the virus. Look out for the QR codes by the tills or on our tables.
For takeaway orders
You'll need to look out for and follow these floor signs, both inside and outside of the store to ensure social distancing. You’ll be called up to the counter to order one customer at a time and our team will greet you from behind a newly installed Perspex screen.
Your order can be collected from the counter.
For collection orders
Once you've placed your order through the Costa Coffee app you'll need to look out for and follow these floor signs to the Collection Point when inside the store. Please also make sure to follow the signs outside the store if you need to queue before entering.
A barista will then call your order number when it's ready and invite you to approach the counter to safely collect it.
For Drive-Thru orders
Our Drive-Thru lanes are open as usual. To support with social distancing, you’ll notice we’ve installed a new extendable shelf, that enables our baristas to pass you your order with minimal to no contact. Our Drive-Thru stores currently remain shut for takeaway and eat-in customers. Keep an eye on our website and social pages for updates as to when they re-open.