How we're keeping you safe
We are following all Government guidelines and adapting how we serve you your Costa Coffee in-line with devolved and regional restrictions.
Our stores in Scotland will remain open, but in line with the changes to Government guidelines, we will no longer be able to allow customers into our stores and so we will be unable to provide our usual takeaway service. You can still safely get a Costa through mobile ordering. Use the Costa app to order ahead and pick up your drink from the collection point outside the store. In some areas, you can also have our food and drink delivered through Uber Eats.
How we're keeping our store teams and customers safe
We've introduced social distancing and enhanced hygiene measures in-stores to protect our team members, customers and delivery riders.
We're sanitising surfaces frequently and washing our hands every 30 minutes as a minimum.
A hand sanitiser station has been placed near every store entrance for customers to use.
Our teams are being provided with protective equipment and Perspex screens have been installed at our counters.
We've introduced designated pick up points for delivery and mobile order collections and are sanitising the pick-up point after every visit. Deliveries can be made via Uber Eats.
We've temporarily updated our instructions for teams members around how to manage and handle reusable cups with minimal contact and enhanced hygiene procedures. Customers can also continue to benefit from 25p off* any handcrafted drink when purchased using a reusable cup, regardless of brand.
What you can expect to find if you come into store
We love serving you, and we hope our barista's lovingly handcrafted coffee makes your day. The safety of our team members and customers is our number one priority and so we’ve made changes in our stores, which may look and feel a little different. Here's what you need to know.
For takeaway orders
You'll need to look out for and follow these floor signs, both inside and outside of the store to ensure social distancing. You’ll be called up to the counter to order one customer at a time and our team will greet you from behind a newly installed Perspex screen.
Your order can be collected from the counter.
For collection orders
Once you've placed your order through the Costa Coffee app you'll need to look out for and follow these floor signs to the Collection Point when inside the store. Please also make sure to follow the signs outside the store if you need to queue before entering.
A barista will then call your order number when it's ready and invite you to approach the counter to safely collect it.
For Drive-Thru orders
Our Drive-Thru lanes are open as usual. To support with social distancing, you’ll notice we’ve installed a new extendable shelf, that enables our baristas to pass you your order with minimal to no contact. Our Drive-Thru stores currently remain shut for takeaway and eat-in customers. Keep an eye on our website and social pages for updates as to when they re-open.
For Costa Express contactless orders
You can now also enjoy your favourite Costa Express drinks without touching the machine’s screen. Order barista-quality coffee at our machines straight from your phone using our new contactless ordering feature.
Download our app to get started, then scan the QR code on the Costa machine screen to place your order once your phone is connected. Look out for contactless ordering at your nearest machine.