How we're keeping you safe
At Costa Coffee, we are following all Government guidelines and adapting how we safely serve you your Costa Coffee.
Following the most recent updates from the UK Government, we are pleased to confirm that from 19 July we will be safely easing some restrictions within our stores in England. Our number one priority remains the safety of our team members and customers and, as we gradually return to normal, we want to make sure you continue to feel safe when visiting.
What to expect in our stores from Monday 19 July
We have invested millions of pounds in enhanced safety measures for our customers and team members, and many of these measures will remain in place.
Our teams will continue to follow enhanced hygiene and safety processes and you will continue to see Perspex counter screens, Drive-Thru lane shelves, and hand sanitiser stations in our stores.
Customers and team members in England will no longer be legally required to wear a face covering or leave contact details for NHS contact tracing services. More tables will also be available for you to use both inside and outside our stores.
In Scotland and Wales, face coverings remain mandatory for customers and team members, unless exempt, and we are legally required to request contact details in support of NHS contact tracing services.
While face coverings and social distancing will no longer be mandatory in England, we know that for many people these practices continue to provide comfort when they are in public places. We therefore ask for your continued support for those that choose to wear a face covering or would like some additional space when in our stores.
How we're continuing to keep our store teams and customers safe
We're sanitising surfaces and tables frequently and washing our hands every 30 minutes as a minimum.
A hand sanitiser station has been placed near every store entrance for customers to use.
We've introduced designated pick up points for delivery and Click & Collect collections and are sanitising the pick-up point after every visit. Deliveries can be made via Uber Eats, Deliveroo and Just Eat.
In our Drive-Thru lanes, we will be continuing to use our extendable shelves to pass orders to customers with minimal contact.
You can now also enjoy your favourite barista-quality Costa Express drinks without touching the machine’s screen through our new contactless ordering feature on our mobile phone app. Download our app to get started and find your nearest machine, then scan the QR code on the Costa machine screen to place your order once your phone is connected.
Our teams are working hard to serve you your favourite coffee. We support a zero-tolerance approach to any abuse directed towards our store teams or other customers.
Contact tracing services
In line with Government guidelines in England, we are no longer required to ask customers to provide their contact details for NHS Test and Trace. However, posters with QR codes and Costa Track and Trace will still be available in our stores for customers who wish to continue doing so.
In Scotland and Wales, we remain legally required to ask all customers to provide contact details in support of NHS contact tracing services. This is a legal requirement placed upon us and other hospitality businesses, and team members will be asking customers at the till, or when collecting a Click & Collect order to enjoy in our seating areas.
In line with statutory guidance issued by the Welsh Government, in Wales we are required to obtain verification of customers’ names when collecting contact details in support of NHS contact tracing services, for example a driver’s licence, bank or credit card.
Customers ordering a takeaway and leaving the store are not required to share details for contact tracing.