Our commitment to support our customers, communities and people
As the Nation's Favourite Coffee Shop, we are committed to supporting our customers, our communities and our people in the face of the Coronavirus.
As the need to support social distancing increases, we have taken the decision to temporarily close our stores from Monday 23 March.
Whilst our stores are closed, our commitment to our customers, our communities and our teams does not stop.
Like so many, Costa Coffee wants to thank all NHS workers at the forefront of this current crisis and provide them with a well-deserved coffee break.
Since Saturday, we have proudly given away over 250,000 free drinks to our heroes.
From Wednesday 25 March, Costa will no longer be able to provide free hot drinks. We remain committed to keep serving our heroes as long as possible and so instead, from next week, Costa will be giving away 250,000 of our delicious Ready-To-Drink Costa Coffee cans to NHS workers.
The Ready-To-Drink cans will be delivered to hospitals with a Costa Coffee store in them and given away across several locations, to help us keep everyone safe.
Where possible, we will also keep our Costa Express machines available to serve you great coffee.
Whilst our stores will be closed, our commitment to our communities does not stop.
We have pledged to provide support to those in need over the coming weeks and months, providing food and drink, and allowing our teams to support their own communities locally.
These initiatives include providing free coffee to our critical NHS workers in the first week of the crisis and supporting key workers through delivering thousands of Costa Ready-To-Drink coffee cans over the coming weeks across the country.
We will be sharing more information about the other work we’re doing on our website and social media channels. You can find out more here.
Our baristas are the heart of our business. During these unprecedented times, we are extremely grateful for the service our teams have continued to deliver to our customers.
As previously communicated, we will be paying all our store team members, whose store has closed, their full average weekly pay over eight weeks.
I want to take this opportunity to thank our store teams, who during a lot of uncertainty over the past few weeks have continued to provide a warm and welcoming environment, and great service to our loyal customers.
To our customers, thank you for your ongoing support – we know these are difficult and unsettling times and through our community work we hope to be able to continue serving you, and your friends and families in some way.
I will continue to be in touch over the coming weeks and look forward to welcoming you back into our stores soon.
Thank you and take care.
CEO, Costa Coffee