People

Building teams that reflect the communities we serve to shape the future of our culture and values.

Investing in our teams

imageWe’re passionate about remaining a great place to work, providing an environment where our people can be themselves and our customers feel represented whenever they visit.

That’s why we advocate for diversity, equity and inclusion, and continue to work with our team members to shape the future of our culture and values.

 

Our targets

By 2025

50% of our senior roles will be held by women. 

By 2025

Achieve 90%+ compliance with The Coca-Cola Company human rights standards across our value chain.

By 2030

Team members will reflect the diversity of each region in which we operate. 

Everyone is welcome at Costa

We know that diversity helps us to thrive. It gives us the opportunity to think and do things differently, so we can create a place where our teams love to work and our customers feel represented.

We work closely with our team members to shape the future of our inclusion agenda, so that we can keep listening, learning and holding ourselves accountable.

Our networks

They're strengthened by allies and open to all; because we want to help everyone to Shine, everyone to be their true selves from the Inside Out and everyone to feel like they truly Belong.

These groups do some fantastic work individually, but also put real effort into staying connected and collaborating – because we know that people’s identities don’t fit neatly into boxes. Check below to learn more.

Our LGBT+ network, called ‘Shine’ is our most established group.

Each year, Costa Coffee team members represent the company at PRIDE events, and we’ve nailed our inclusive colours to the mast by releasing some special-edition PRIDE products in celebration of our LGBT+ teams, allies and customers.

In 2019, profit from the sale of our rainbow reusable cups was donated to Switchboard LGBT+ Helpline; a UK based charity providing a helpline and online chat service to the LGBT+ community, 365 days a year.

In 2020 we extended the range and made it available in all UK stores, in response to customer feedback with £1 from the sale of each PRIDE reusable donated to Switchboard LGBT+ Helpline.

We know how important it is for everyone in our business to feel supported, both at work and at home. That’s why we set up our mental wellbeing network, called ‘Inside Out’, which is a major part of our inclusion agenda.

Through this network, our members aim to create an environment where mental wellbeing can be discussed openly and without stigma; through events, listening and networking sessions.

They also provide vital information on how to access resources and support – this includes reminding people how to access our Employee Assistance Programme, provided by our friends at Hospitality Action.

Racism and discrimination of any kind is not tolerated at Costa – it has no place in society, or in our business.

Learning from the diversity of thought that our people bring to our business based on their nationality, ethnicity, and their life experiences, is one of the most important ways that we are progressing our inclusion agenda. We’ve already learned so much from our team members, and will continue to make sure we listen to the valuable perspectives they share.

Through our internal ‘Belong’ network, we enable our team members to help us define and reshape our cultural diversity agenda – as we move forward with a renewed purpose to be an ally and demonstrate progress. In 2020, this began with a sequence of listening events and working groups attended by team members from all around the world.

Supporting our Teams

We want our teams to be able to bring their whole selves to work and we want to provide an environment in which everyone can flourish. We also know that we have a responsibility to support them outside of work too, and sometimes life can throw up tough times or challenges that mean we may need a bit of extra support.

That’s why we have worked with Hospitality Action for many years and provide our teams access to their free and confidential Employee Assistance Programme. We hope this support can help them access important and valuable resources at the times when they may need it most.

Our baristas

A key ingredient to our coffee is the expert way it's served. Learn more about the people behind a great cup of coffee here.

Crafting careers

Our team members are known and admired for their passion and skill in crafting perfect cups of coffee every time. We know that working at Costa Coffee can be a first job, a weekend job, or a career for life. Whatever stage our team members are at in their careers, we want to help them develop and grow.

We provide a huge range of learning and development opportunities, from building confidence in front of customers and colleagues, to supporting them become inspirational coaches and leaders. Not only that, we also offer an extensive set of Apprenticeship opportunities in stores, Costa Express, and in our Support Centre too. In the UK, we currently have over 130 apprentices working across nine standards, including Hospitality, Senior Leader, Finance, Project Management and Business Administration.

Feeling inspired? Join our team

Follow the link below to check our Careers portal for the latest opportunities.

Other ingredients

We're sustainably sourcing the key ingredients that go into our products, whilst focusing on improving farming practices along the way.