Building teams that reflect the communities we serve to shape the future of our culture and values.
We’re passionate about remaining a great place to work, providing an environment where our people can be themselves and our customers feel represented whenever they visit.
That’s why we advocate for diversity, equity and inclusion, and continue to work with our team members to shape the future of our culture and values.
50% of our senior roles will be held by women.
Achieve 90%+ compliance with The Coca-Cola Company human rights standards across our value chain.
Team members will reflect the diversity of each region in which we operate.
We know that diversity helps us to thrive. It gives us the opportunity to think and do things differently, so we can create a place where our teams love to work and our customers feel represented.
We work closely with our team members to shape the future of our inclusion agenda, so that we can keep listening, learning and holding ourselves accountable.
They're strengthened by allies and open to all; because we want to help everyone to Shine, everyone to be their true selves from the Inside Out and everyone to feel like they truly Belong – working Together to create positive change.
These groups do some fantastic work individually, but also put real effort into staying connected and collaborating – because we know that people’s identities don’t fit neatly into boxes. Check below to learn more.
Shine is our LGBT+ network community, supporting our LGBT+ team members and allies.
Each year, Costa Coffee teams represent the company at PRIDE events, and we’ve nailed our inclusive colours to the mast by releasing some special-edition PRIDE products in celebration of our LGBT+ teams, allies and customers. We also spread our PRIDE activity into our stores, with dedicated PRIDE days held each year to enable our teams to celebrate PRIDE with their customers in their own wonderful ways.
In 2019, we established our partnership with Switchboard LGB+ Helpline, a UK based charity providing a helpline and online chat service to the LGBT+ community, 365 days a year. We have an ongoing commitment to support them, and each year, £1 donation from the sale of each rainbow reusable cup goes directly to the charity.
In 2020 we extended our range of PRIDE merchandise and made it available in all UK stores, in response to customer feedback.
We know that focusing on wellbeing means being able to talk openly about our whole selves – both inside and out. That’s why our Inside Out network focuses on creating safe spaces for our team members to talk about their physical and mental wellbeing alongside disability and neurodiversity.
The network team works to create a supportive community that welcomes participants from across our entire business by hosting events, listening and networking sessions. They also share vital information on how to access resources and support – this includes reminding people how to access our Employee Assistance Programme, provided by our friends at Hospitality Action.
Learning from diversity of thought is one of the most important ways that we are progressing our inclusion agenda. Racism and discrimination of any kind is not tolerated at Costa – it has no place in society, or in our business. While we have made progress, there is much more we need to do.
Through our internal 'Belong' network, we enable our team members to help us define and reshape our cultural diversity agenda – as we move forward with a renewed purpose to be an ally and demonstrate progress.
Together is our gender balance network, working to support the business on improving gender balance at all levels - from our stores to our most senior leadership positions.
Through open discussions and listening sessions, we gather insight to help make Costa a great place where everyone can thrive in their careers. Our community meets regularly for our Book Club and ‘Popcorn Sessions’ (where we meet to watch a short talk about topics related to gender equality and discuss the themes raised together).
These activities take place regularly, alongside celebrations for events like International Women’s Day and International Men’s Day, with key note speakers and familiar Costa faces.
We want our teams to be able to bring their whole selves to work and we want to provide an environment in which everyone can flourish. We also know that we have a responsibility to support them outside of work too, and sometimes life can throw up tough times or challenges that mean we may need a bit of extra support.
That’s why we have worked with Hospitality Action for many years and provide our teams access to their free and confidential Employee Assistance Programme. We hope this support can help them access important and valuable resources at the times when they may need it most.
A key ingredient to our coffee is the expert way it's served. Learn more about the people behind a great cup of coffee here.
Our team members are known and admired for their passion and skill in crafting perfect cups of coffee every time. We know that working at Costa Coffee can be a first job, a weekend job, or a career for life. Whatever stage our team members are at in their careers, we want to help them develop and grow.
We provide a huge range of learning and development opportunities, from building confidence in front of customers and colleagues, to supporting them become inspirational coaches and leaders. Not only that, we also offer an extensive set of Apprenticeship opportunities in stores, Costa Express, and in our Support Centre too. In the UK, we currently have over 130 apprentices working across nine standards, including Hospitality, Senior Leader, Finance, Project Management and Business Administration.
We're sustainably sourcing the key ingredients that go into our products, whilst focusing on improving farming practices along the way.
