Terms & Conditions

See here for full Costa Club membership terms and conditions.

This offer is available until further notice by Costa (the "Promoter") to Costa Club members who are GB residents, over 16 years of age and who have registered to use the Costa Club app (the "App"). All participants will be deemed to have accepted these terms and conditions in full. These terms and conditions should be read, where applicable, together with the Costa Club terms and conditions (the "Costa Club Terms") which can be found here.

  1. Registered members of the Costa Club who have downloaded the App (each a potential "Referrer") can invite a friend ("Recipient") to download the App and join the Costa Club by following the on-screen instructions at the “invite your friends to the app” section of the App. The App will create a unique invitation ("Invite or Invitation") which can be sent to a Recipient by the Referrer. The Invitation contains a link to the App and a unique invitation code for the Recipient. Please note that both a Recipient and a Referrer must have a mobile device with an internet connection which is capable of downloading the App in order to participate.

  2. A Recipient must download the App via the link in the Invitation and (provided they comply with the requirements of the Costa Club Terms) sign up to become a member of the Costa Club.

  3. In order for both the Recipient and the Referrer to receive the benefits set out at paragraph 4 below, the Recipient must:
    a) follow the link provided in the Invitation to download the App;
    b) as part of registering for the Costa Club on the App, provide the unique invitation code from the Invitation at the appropriate part of the sign-up process; and
    c) make a bean earning purchase in accordance with the Costa Club Terms. For the avoidance of doubt, this means the Recipient needs to make a purchase of:
    (i) a handcrafted drink (i.e. any handcrafted drink which is on the menu board at a Costa outlet) from a participating Costa outlet in Great Britain;
    (ii) a bundle deal drink (i.e. any drink which is included in any bundle deal) from a participating Costa outlet in Great Britain;
    (iii) a drink from a Costa Express machine in Great Britain; or
    (iv) any drinks purchased at (i) to (iii) above (inclusive) via Click & Collect and/or Contactless Ordering (see Contactless Ordering and Click & Collect sections of the Costa Club Terms),
    and scan or otherwise use the App when making any purchase referred to at (i) to (iv) above (inclusive) ("Qualifying Purchase").

  4. If the Recipient complies with all of the requirements of paragraph 3 above, both the Recipient and the Referrer will have five (5) beans added to their Costa Club account within 48 hours of the Recipient making a Qualifying Purchase. Costa Club beans are issued strictly in accordance with the Costa Club Terms.

  5. There is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club. However, each Recipient must comply with the Costa Club Terms. For the avoidance of doubt, each person you invite must be a GB resident over 16 years of age and must not already be a member of the Costa Club. Please note that the Costa Club Terms provide that an individual may only register one membership.

  6. No cash alternative. Costa Club beans are non-transferable and cannot be resold.

  7. The Promoter processes your personal data in connection with the offer for the purposes of administering and managing the offer. This processing is in order to fulfil a contract or take steps linked to a contract (and if it is not provided, you may not be able to enter into, or the Promoter may not be able to fulfil, the contract). Additional information about the purposes for which the Promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the Promoter’s Privacy Policy, a copy of which can be found here.

  8. The Promoter reserves the right to withdraw or amend the terms of this offer at any time. Notice of the withdrawal of the offer or the amendment of its terms will be posted on the App. The withdrawal or amendment of the offer will not affect Referrers or Recipients who have already earned beans in accordance with the terms of the offer before the offer is withdrawn or amended.

  9. The Promoter also reserves the right to withdraw, alter or suspend the offer at any time with or without notice if circumstances beyond its control make this unavoidable.

  10. The Promoter reserves the right at any time, in its absolute discretion to: (i) verify the eligibility of: (a) any Referrer; and (b) each Recipient (including their age and place of residence); and (ii) to disqualify any person found to be abusing or tampering with the operation of the offer or endeavouring to earn beans using fraudulent means including (but not limited to) by: (a) a Recipient registering on the App more than once; (b) a Referrer sharing a unique code to more than one Recipient (via posting the unique code on a website, public forum, public social platforms or on the Costa Club page, for example). Please note however that there is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club, but a Referrer should generate a new unique code for each Recipient; or (c) who the Promoter otherwise believes to have acted in breach of these terms and conditions or the Costa Club Terms.

  11. If the Promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the offer.

  12. Save where required by law, the Promoter accepts no responsibility or liability for any failure to comply with these terms and conditions for reasons beyond its control and accepts no responsibility or liability for any attempt to register with or to log-in the App which is unsuccessful or incomplete for technical or other reasons beyond its control.

  13. The offer and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the offer and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the offer and these terms and conditions in either the Scottish or the English courts.

  14. The Promoter is Costa Limited. Registered office address: Costa House, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. Registered in England and Wales, Registration No: 1270695, VAT No. 310 0319 75.

We love bringing you the latest news, exclusive offers and hot competitions, but if you’d rather not hear from us anymore, you can unsubscribe.

Or alternatively please contact on our customer services team at costacoffeeclub@costacoffee.com.

  • Costa Coffee is available on Uber Eats, Deliveroo and Just Eat. Visit Uber Eats, Deliveroo and Just Eat for more delivery information.

  • Costa Club Beans cannot be earned or redeemed against Uber Eats, Deliveroo and Just Eat orders.

See here for a full list of Costa Express Iced machines Bristol locations.

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all entrants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

1. The Promoter: Co-operative Group Limited, 1 Angel Square, Manchester, M60 0AG.

2. The Supplier: Costa Express Limited, 3 Knaves Beech, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR.

3. Eligibility: This prize promotion is open to GB (England, Scotland and Wales) residents aged 18 years or over only excluding employees and their immediate families of The Promoter, The Supplier, associated agents or anyone professionally connected with the prize promotion.

4. Promotional Period: The prize draw opens at 00:01 on 4th October 2021 and closes at 23:59 on 29th October 2021.

5. Entry Instructions:
a. Purchase a qualifying Costa Express product in a participating Co-op outlet’s during the qualifying period from 00:01 on 4th October 2021 to 23:59 on 29th October 2021.
Please see list of qualifying products in section 6.
b. Text ‘COSTATRAVEL’ to 60777 before 23:59 on 29th October 2021.
c. Please retain receipt as proof of purchase.

6. Qualifying products:
Any Costa Express product dispensed by a Costa Express machine. This excludes any Costa at home products or ready to drink cans.

7. Participants must have a mobile phone able to send and receive messages to/from 5-digit short codes. Messages charged at network provider’s standard network rate but there is no charge to the participant for the returned bounce back text message. Texts are not usually included in any text inclusive packages, please check with your network provider if you are not sure of your standard network rate. Users on virtual mobile networks may not be able to text the short code. Please check with your network provider. Text lines are open 24 hours until 23:59 on the closing date. Ask the bill payer before texting. If you text after the closing date, you will not be entered but you will be charged. Take care when entering the text code; the Promoter is not responsible for mistypes and you may be charged at a higher rate. If you are unable to send a text, please check with your network operator first. The Promoter does not accept responsibility for entries or claims that are delayed or not received due to transmission, network or software problems or any other reason beyond the Promoter’s control.

8. Entry is by text only. Only one entry per purchase transaction during the promotional period (1 text, 1 purchase receipt and 1 entry reply = 1 entry). For the avoidance of doubt only one unique mobile number will be accepted per person. A mobile phone number can only be used by one person and it cannot be shared within a household. A receipt cannot be shared amongst entrants. Any entrant(s) using multiple mobile numbers or sharing receipts to enter the promotion will be disqualified and any prize void. The Promoter reserves the right to determine, in its sole and absolute discretion, whether a participant or household has already submitted an entry and to disqualify any subsequent entries or prize entitlement.

9. No third party or bulk entries. Entries via third parties, consumer groups or syndicates, entries by macros or other automated means and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified. If it becomes apparent that either a participant or household is using any means to circumvent this condition such as, and without limitation, fraudulently falsifying data; using multiple mobile phone numbers; using multiple postal addresses; acting fraudulently or dishonestly in the opinion of the Promoter; using identities other than their own; creating fake identities or using any other automated or manual means in order to increase that participant's or a household’s entries or otherwise acting in violation of these terms, the participants and their household will be disqualified, and any prize entitlement will be void.

10. Proof of purchase will not be accepted as proof of entry. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed or not received for whatsoever reason.

11. Prizes: One winner will receive a lastminute.com gift card worth £5,000 inc VAT & 50 winners will receive a Co-op gift card worth £100 inc VAT.

11.1 Lastminute.com voucher terms.

- The gift card is valid for a booking on the web site www.lastminute.com on the sections “Flights”, “Hotels” “Flight + Hotel” (holiday packages) or “Eurostar” (train + hotel packages.
- The gift card is to be used by, and not after 30/11/22
- The gift card cannot be combined with other voucher codes, discounts, promotions or cash back activities. Please note that gift card's code has to be applied before confirming the booking and not as a deposit payment method.
- The gift card is only valid for payments made through the lastminute.com website: if you are presented with a ‘pay on arrival’ option for a hotel reservation, you won’t be able to redeem your gift card to pay for it.
- The gift card can be used on more than one transaction, until the available credit is entirely spent, or the expiry date has passed. It can also be combined with a credit/debit card in case of bookings where the price exceeds the value of the voucher.
- The gift card cannot be given to third parties, sold or converted into money. It is not partially or wholly reimbursable, even in case of loss or theft.
- For any assistance request, please contact lastminute.com’s Customer Care Team via giftcard@lastminute.com or by calling +44 0 2 083961137 (open Monday to Friday, 9am-6pm).

12. Winner Selection: The winners will be drawn using a random number generator within 14 days of the closing date.

13. Winner Notification: The winners will be notified within 14 days of the closing date. It is the responsibility of the participant to ensure that they respond to the winner notification, either by calling the number or emailing the address provided at the point of notification. If a winner does not respond within the initial 7 days, they will be phoned/texted again and given a further 7 days to respond. If contact cannot be made, or the prize is not claimed, within 14 days of the initial prize notification date an alternative winner will be drawn. The Promoter cannot be held responsible for the winners failing to supply accurate information which affects prize acceptance or delivery of their prize.

14. General: The entry instructions form part of the terms. By entering, you agree to accept and be bound by the terms.

15. The Promoter’s decision is final and binding. No correspondence will be entered into.

16. The prize must be accepted as offered by the named winner. There is no cash or alternative prize, in whole or part. The prize is not transferable. Sale of the prize for profit is prohibited and may constitute fraud.

17. The Supplier reserves the right to provide alternative prizes of equal or greater value should circumstances outside its control make this necessary.

18. The Promoter reserves the right to verify the winners and ask for proof of purchase, identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.

19. The Promoter reserves the right, at its sole discretion, to eliminate or disqualify any entries or entrants that it regards as being in breach of these terms and conditions or the spirit of the Promotion. Those who try and circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize award will be void.

20. Entry into the Promotion is at the entrant's sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter's liability resulting from its negligence or fraud.

21. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies.

22. The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this Promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment. Such circumstances include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Promoter. The Supplier bears sole responsibility for supply of the prize and Co-op cannot be held responsible for any claims relating to the prizes.

23. The application and interpretation of these terms and conditions shall be governed by the law of England and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute concerning them.

24. Your data will be passed onto a third-party fulfilment service provider for the purposes of administering the prize. The surname and county of the winners will be made available to anyone who requests this within 3 months of the closing date. Participants may request their name and county is not published in the event they win, before the closing date. Your details will not be passed onto any third party for any other purpose without prior consent. This data will be kept secure and in accordance with the requirements of the Data Protection Act 2018. Entrants' personal data will be used and held in accordance with the Promoter's Privacy Policy.

Visit the Costa Gifting website for full terms and conditions.

For corporate customers wishing to purchase a Business Gift Card, click here for full terms.

Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the 11th year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of 5,022 UK consumers with 52% citing Costa Coffee as their preferred café.

For a list of stores participating in the Chatty Café scheme please see here. More information can be found here: thechattycafescheme.co.uk.

Buy either British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap for £2 when you buy any medium or large hot drink or flat family until 11am.

  1. Buy any Costa Medium or Large hot or cold iced drink (including any drink from our Flat Family range and the seasonal range) before 11am in one of our participating UK stores and you can purchase a British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap for £2.

  2. Purchase of the qualifying drink and British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap must be made together in the same transaction.

  3. Any additional syrups, coffee shots, toppings, coffee and milk upgrades or alternatives or sauces and condiments that do not come as standard will be charged at their usual price.

  4. Breakfast bundle available before 11am in participating UK stores from 2nd September to 1st November 2021 inclusive. Subject to availability. For a list of non-participating stores see here.

  5. Offer does not apply to pre-packaged drinks, alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  6. This offer cannot be exchanged for cash or used with any other offer, promotion, but Costa Coffee Club members can use digital vouches and will still receive Costa Club beans on their beverage purchase. Costa Club beans cannot be redeemed against this offer.

  7. This offer is not available through our Delivery, Click & Collect, or Order at Table services or Airport outlets.

  8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  9. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy either a Plain Croissant, 2 slices of Toast for £1 when you buy any medium or large hot drink until 11am.

  1. Buy any Costa Medium or Large hot or cold iced drink (including the seasonal range) or any drink from our Flat Family range before 11am in one of our participating UK stores and you can purchase either a Plain Croissant or Toast for £1.

  2. Purchase of the qualifying drink, Plain Croissant or Toast must be made together in the same transaction.

  3. Any additional syrups, coffee shots, toppings or coffee and milk upgrades or alternatives that do not come as standard with the eligible drink purchased will be charged at full price.

  4. Offer includes up to 3 portions of butter or sunflower spread with the Plain Croissant or Toast. All compotes and condiments, (i.e. honey, jam, Nutella, marmalade, Marmite) will be charged at their usual retail price.

  5. Offer available before 11am in participating UK stores from 2nd September to 1st November 2021 inclusive. Subject to availability. For a list of non-participating stores see here.

  6. This offer cannot be exchanged for cash or used with any other offer, promotion, but Costa Coffee Club members can use digital vouches and will still receive Costa Club beans on their beverage purchase. Costa Club beans cannot be redeemed against this offer.

  7. Offer does not apply to pre-packaged drinks, alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  8. This offer is not available through our Delivery, Click & Collect, or Order at Table services or Airport outlets.

  9. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

Buy selected impulse lines at 2 for £2 available in store from Thursday 2nd September to 29th December 2021. Subject to availability. This offer cannot be used in conjunction with any other discount or voucher featuring these products.

  1. Buy selected impulse lines 2 for £2 available in store from Thursday 2nd September to 29th December 2021. Choose from Stem Ginger Biscuits, Fruit & Oat Biscuits, Biscotti, Balocco Cocoa Snack Wafer, Balocco Vanilla Snack Wafer, Natural Mixed Nuts, Protein Nut Mix, Milk Chocolate Raisins, Caramel Waffles, Honey Roasted Nuts, Jammy Shortbread, Triple Chocolate Biscuits. Subject to availability. For a list of participating stores see here.

  2. This promotion cannot be exchanged for cash or used with any other discount or voucher, Costa Club members will not be able to receive or redeem Costa Club Beans on this purchase.

  3. This promotion is not available through our Delivery, Click & Collect, or Order at Table services.

  4. This promotion is non-transferable, has no cash value and no cash alternative is available.

  5. Costa reserves the right to amend, suspend or withdraw this promotion at any time without prior notice if circumstances beyond its control make this unavoidable.

  6. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy selected crisp or popcorn lines at 2 for £1.50 available in store from Thursday 2nd September to 29th December 2021. Subject to availability. This offer cannot be used in conjunction with any other discount or voucher featuring these products.

  1. Buy selected crisp or popcorn lines 2 for £1.50 available in store from Thursday 2nd September to 29th December 2021. Choose from Burts Thai Sweet Chilli Crisps, Burts Mature Cheddar & Spring Onion Crisps, Burts Sea Salt Crisps, Burts Sea Salt & Malt Vinegar, Sweet Chilli Rice Cakes , Pigs in Blankets Crisps, Cheddar & Black Pepper Mini Flatbreads, Pom Bear Original, Propercorn Sweet & Salty Popcorn, Properchips Barbeque, Properchips Sour Cream & Chive. Subject to availability. For a list of participating stores see here.

  2. This promotion cannot be exchanged for cash or used with any other discount or voucher, Costa Costa Club members will not be able to receive or redeem Costa Club Beans on this purchase.

  3. This promotion is not available through our Delivery, Click & Collect, or Order at Table services.

  4. This promotion is non-transferable, has no cash value and no cash alternative is available.

  5. Costa reserves the right to amend, suspend or withdraw this promotion at any time without prior notice if circumstances beyond its control make this unavoidable.

  6. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

This voucher: (1) is valid for one use only and must be provided at the till when you purchase your order; (2) entitles the holder to get one cake product (as listed below) free when purchasing a cake product (as listed below) after 2pm from any participating Costa stores between 06/09/2021 (see here for a list of non-participating stores) and 19/09/2021; (3) gives the lowest price product of the 2 selected as free; (4) cannot be substituted or exchanged for cash; (5) cannot be used in conjunction with any other discount or promotion; 6) Costa Club members will not be able to receive or redeem Costa Club Beans on this purchase. (7) will not be accepted if it is damaged, reproduced, copied, or sold on. Offer limited to one voucher per person and is subject to availability and store openings. Costa reserves the right to withdraw or amend this offer at any time if circumstances beyond its control make this unavoidable. If Costa fails to fulfil this offer it will only be liable for losses which are a foreseeable consequence of its breach. Costa will not be liable for any failure to fulfil this offer for reasons beyond its reasonable control. The terms of this offer are subject to English law. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

  • Chocolate twist

  • Apple & caramel loaf cake

  • Double chocolate torte

  • Gingerbread latte vegan cookie

  • Gingerbread muffin

  • Golden caramel & chocolate cake

  • Lemon drizzle loaf cake

  • Lotus Biscoff cheeze cake

  • All butter Belgian cookie

  • All butter croissant

  • Almond croissant

  • Bakewell tart

  • Banana & pecan loaf cake

  • Blueberry & orange seeded loaf cake

  • Blueberry muffin

  • Bosh! Ultimate chocolate slice

  • Caramel & pecan danish

  • Caramel bramley apple tart

  • Carrot and walnut cake

  • Celebration muffin - 50th

  • Chocolate muffin with KitKat

  • Chocolate tiffin

  • Cinnamon bun

  • Fruit n nut flapjack

  • Fruited teacake

  • Jamaican ginger loaf cake (vegan)

  • Lemon curd tart

  • Milk chocolate chunk shortbread

  • Millionaire's shortbread

  • Pain aux raisin

  • Pastel de nata

  • Raspberry & almond bake

  • Rich chocolate & hazelnut shimmer cake

  • Rocky road vegan

  • Salted caramel brownie

  • Salted caramel doughnut

  • Scilian lemon muffin

  • Strawberry iced doughnut

  • Choux bun

  • Strawberries & cream muffin

Click here for full Costa Book Awards terms and conditions.

Click here for full Costa Short Story Awards terms and conditions.

Listen & Learn 2. Costa Feedback - £50 Amazon Gift Card Terms & Conditions

1. Who can enter:

  • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Costa Coffee and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.

2. How to enter:

  • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.

  • 2.2 Your data will be used only by Costa for the purposes of administering the promotion and by Clarabridge for the collection of feedback responses.

  • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.

  • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.

  • 2.5 The promotional period will run from 00:00 on 03 January 2021 until 23:59 on 31 December 2021.

3. Selection and prize details:

  • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw. There will be two winners every month.

  • 3.2 Each winner will a £50 amazon voucher.

  • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.

4. Other terms:

  • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.

  • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.

  • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5YG.

  • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:

    • i.verify the eligibility of any entrant (including their age and place of residence);

    • ii.disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

    • iii.disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.

  • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.

  • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

  • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.

  • 4.8 The promoter is: Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5YG

Registration page

The Terms and Conditions for the Costa Coffee BURT Reusable Cup Scheme (the "Scheme") and the End User Licence Agreement for the website application (the "App") are set out below (together the "Agreement").

When you register to use the App and sign up to the Scheme, you enter into a contract with Costa Limited, Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, LU5 5YG ("Costa", "we" or "us"). This contract confirms that, in return for being given access to the App and the Scheme, you will access and use the App, the Scheme and the information available through the App, strictly in accordance with the terms of the Agreement.

By clicking “Accept" below, you acknowledge that you have read, understand, and agree to the terms of the Agreement.

User Log-In page

The terms of use for the website application and the Costa Coffee BURT Reusable Cup Scheme are set out below (the "Agreement"). By clicking “Accept", you acknowledge that you have read, understand, and agree to the terms of the Agreement.

Costa Coffee BURT Reusable Cup Scheme - Terms and Conditions

These Terms and Conditions and the End User Licence Agreement (together the "Agreement"), apply to your membership of the Costa Coffee BURT Reusable Cup Scheme ("Scheme") and your use of the Costa Coffee BURT Reusable Cup Scheme website application available at www.costaburt.com ("App").

The Agreement governs the relationship between Costa Limited, a company incorporated in England with company number 01270695 whose registered office is at Costa Limited, Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, LU5 5YG ("Costa", "we" or "us") and you in respect of your membership of the Scheme. Use by you of the App and Scheme will constitute acceptance by you of this Agreement. This Agreement overrides any statements on the App if they are different. You must therefore read it carefully. Please print a copy of this Agreement for your records. If there is anything you do not understand, please reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Becoming a member and activating your Reusable Cup

You can become a member of the Scheme by registering an account on the App (your "Account"). Your use of the App is subject at all times to the End User Licence Agreement for the App, which is available here.

Once you have registered an Account, you must activate a reusable Costa coffee cup ("Reusable Cup") via the App and pay a fee of £5 using your credit or debit card ("Participation Fee"). This will then enable you to receive either a 12oz or 16oz Reusable Cup (subject to availability) when purchasing any Costa drink in a participating Costa outlet in Great Britain. See below for a list of participating Costa outlets:

  • Braehead

  • Buchanan Galleries

  • Coatbridge Caldeen Road DT

  • Glasgow Bothwell Street

  • Glasgow Central

  • Glasgow Clarkston

  • Glasgow George House

  • Glasgow Pacific Quay (currently closed)

  • Glasgow Partick Station (currently closed)

  • Glasgow Sauchiehall

  • Glasgow St Enochs

  • Glasgow St Vincent Street

  • Next Braehead

  • Royal Exchange Square

We will refund your Participation Fee in accordance with the terms of this Agreement. For further information, please see the section titled "Expiry and Cancellation" below.
Your membership of the Scheme can only be registered in the name of an individual and you can only register one membership per email address.

Participating in the Scheme

Once you have registered your Account, activated your Reusable Cup via the App and paid the Participation Fee, you will be entitled to receive a Reusable Cup provided you have completed the following steps:

(i) you will need to request a Reusable Cup from a participating Costa outlet when purchasing a Costa drink; and
(ii) once you have received your Reusable Cup from the relevant participating Costa outlet, you will need to scan (i) the QR Code on the Reusable Cup; and (ii) the participating Costa outlet's QR Code to link the Reusable Cup to your Account.

If you are already in receipt of a Reusable Cup, you will receive a replacement Reusable Cup provided you have completed the following steps:

(i) you must scan (i) the QR Code on the Reusable Cup that you want to return; and
(ii) the participating Costa outlet's QR Code to remove the Reusable Cup from your Account
(ii) return the Reusable Cup to the relevant participating Costa outlet; and
(iii) once you have received a replacement Reusable Cup from the relevant participating Costa outlet, you will need to scan (i) the QR Code on the replacement Reusable Cup; and (ii) the participating Costa outlet's QR Code to link the replacement Reusable Cup to your account.

Expiry and Cancellation

The Scheme ends on the 29 March 2022 at which your membership shall expire. On expiry of your membership you can either keep or return the Reusable Cup to a participating Costa outlet. You will not receive a refund of your Participation Fee on expiry of your membership.

You can claim a refund of your Participation Fee within 28 days of payment being taken (the "Refund Period"). If you request a refund in the Refund Period, you will still be a member of the Scheme but you will not have an active Reusable Cup associated with your Account. You will need to return the Reusable Cup you a participating Costa outlet before a refund can be made. After the Refund Period has elapsed, you can no longer claim a refund of your Participation Fee.

You may forfeit your Participation Fee if you are in the Refund Period, and/or we may suspend your Account if you are in breach of this Agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or the App, or if you supply false or misleading information to us.

Changes to your details

If you need to change any of the details you provided when you registered, please either:

(i) update your details through the App; or
(ii) reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Loss, theft, damage

If your Reusable Cup is damaged or stolen we will only replace your Reusable Cup on payment of an additional Participation Fee. Circumstances in which we may determine, in our sole discretion, that we will not replace your Reusable Cup include where we reasonably believe that the notified incident has been caused by your breach of this Agreement or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your membership.

If your Reusable Cup is faulty we may, in our sole discretion, replace your Reusable Cup at no extra charge. In order to receive a replacement Reusable Cup, please return the faulty Reusable Cup to a participating Costa outlet.

Complaints procedure

Complaints regarding any element of your Membership should be directed to our Customer Services team by submitting your complaint through our contact form which can be found here. All complaints will be subject to the Costa Complaints Procedure which will be provided to you on your request.

Customer Services

If you need assistance or if you have any enquiry relating to your Membership, please reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Data protection and privacy

While registering to become a member through the App, you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of relevant Data Protection laws and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

Our Privacy Policy will apply whenever you provide us with personal information.

Liability of Costa

If Costa fails to comply with this Agreement, it is responsible for loss or damage you suffer that is a foreseeable result of its breach or of its negligence. Costa is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if was an obvious consequence of Costa's breach or if it was contemplated by Costa and you at the time that you became a member of the Scheme and agreed to be bound by this Agreement.

Costa shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Your rights as a consumer

As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.

Variation

We reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate the Scheme (and therefore your membership of the Scheme) on reasonable notice. You should check this page of the App from time to time to take note of any changes we make, as they are binding on you from the date that we make them.

Assignment

We may transfer the benefit of this Agreement to any other company in the same group of companies as Costa. If we assign the benefit of this Agreement, your rights will not be affected.

Governing law and jurisdiction

This Agreement is governed by English law. Any proceedings in relation to this Agreement (whether contractual or non-contractual) shall be subject to the exclusive jurisdiction of the English courts, save that if you are resident in either Scotland or Northern Ireland, we will bring proceedings in the Scottish or Northern Irish courts (as applicable) and you may bring proceedings in either the Scottish or Northern Irish courts (as applicable) or the English courts.

Language and filing

This Agreement is only available in the English language, and we will not file any copy of this Agreement.

*Calls Charged at National Rate