Terms & Conditions

The Nation's Favourite | Costa Gift Card Terms And ConditionsCosta Feedback – Amazon Vouchers | Reusable Cups - 25p Discount | Bacon Roll or Egg Muffin Only £2 Promotion |  Chatty Café Participating StoresCoffee Club Unsubscribe to Emails | Wish Upon A Costa Terms | Christmas 2018 Drinks Vote | Costa Christmas Nails | Christmas Co-Creation Promotion | Coffee Plus Menu: Pastry for £1 | January Costa Book Awards – Scan To Win

The Nation's Favourite

Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the eighth year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of an independent panel of 3,065 coffee shop visitors, with 51% citing Costa Coffee as their preferred café.

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Costa Gift Card Terms and Conditions

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costacoffeeforbusiness.co.uk. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

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Listen & Learn 2.0

Costa Feedback

£50 Amazon Gift Card Terms & Conditions

    1. Who can enter:
      • •1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Costa for the purposes of administering the promotion and by Clarabridge for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 17 January 2018 until 23:59 on 28 February 2019
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw. There will be two winners every month.
      • 3.2 Each winner will a £50 amazon voucher.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

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Reusable Cups - 25p Discount

Terms & Conditions:

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup.
  5. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  6. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

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Coffee Plus Menu: Bacon Roll or Egg Muffin Only £2 Promotion

Terms & Conditions:

Bacon roll or Egg Muffin only £2 with purchase of any medio or massimo hot drink or flat until 11am.

1. Buy any Costa medio or massimo hot drink or flat white before 11am in one of our participating UK stores from Thursday 3rd January 2019 to Wednesday 6th March 2019 (inclusive) and you can purchase a bacon roll or Egg Muffin for £2. Subject to availability.

2. Purchase of the medio or massimo hot drink or flat white Bacon Roll or Egg Muffin must be made together in the same transaction.

3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase

4. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.

5. Please click here for a list of non-participating stores.

6. Promotion does not apply to drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

7. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

8. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

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Chatty Café Participating Stores

For a list of stores participating in the Chatty Café scheme please click here.

More information can be found here: https://thechattycafescheme.co.uk/

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Coffee Club Unsubscribe to Emails

We love bringing you the latest news, exclusive offers and hot competitions, but if you’d rather not hear from us anymore, you can unsubscribe

Or alternatively please contact on our customer services team at costacoffee@whitbread.com.

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Wish Upon A Costa

Terms & Conditions

Wish Upon A Costa is open to England, Scotland and Wales residents 16+ only. Promotion starts 28/11/2018 and ends 21/12/2018. Internet access is required. Play the game at https://catchawish.costa.co.uk/ to reveal instantly whether you are a winner of either £1, £3 or £5 Costa eGift vouchers or trade in your prize for entry into weekly draw. No purchase necessary. Maximum one prize per person per period as defined below. For participating stores please click here.

    1. INTRODUCTION:
      • 1.1. By entering this promotion, all participants will be deemed to have accepted these terms and conditions. All entry instructions form part of these terms and conditions.
      • 1.2 The promotion is only open to residents of England, Scotland or Wales aged 16 or over at the date on which they enter the promotion, excluding employees of the promoter (their immediate families), its group companies, its agents or anyone professionally connected with this promotion and any member of their respective immediate families.
      • 1.3 Entry opens on 28th November 2018 at 7:00 GMT and closes on 21st December 2018 at 23:59 GMT. During these dates, there will be four prize periods as per the below:
        Period 1: 28th November - 2nd December
        Period 2: 3rd December - 9th December
        Period 3: 10th December - 16th December
        Period 4: 17th December - 21st December
      • 1.4 Entries received after this time and date will not be eligible to win a prize.
      • 1.5 No purchase is necessary to enter the promotion. However, to enter the promotion, you must have an Internet connection and be able to complete the game by catching a wish, as explained in the instructions of the game.
    2. ENTRY TO THE PROMOTION:
        • 2.1. To enter the promotion, entrants must visit the Catch a Wish microsite (https://catchawish.costa.co.uk/) play the Catch A Wish game, as per the instructions provided on the site. Once entrants have completed the game (by catching the wish), they will be served with 2 options of prize draws: an instant win or a prize draw.
        • 2.2. The monetary value of the instant win prize is allocated randomly via an algorithm.
        • 2.3. Once entrants have selected their prize draw they must submit their email address and accept the terms and conditions on the form.
        • 2.4. Only one entry is permitted per person, per promotion period. Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion. No entries from agents, third parties, organised group or applications automatically generated by computer will be accepted. No bulk entries. Anyone trying to circumvent this rule by any method will be disqualified.
    3. THE PRIZES:
      • 3.1. There are a total of 420,004 prizes available to be won:
        390,000 x £1 eGifts (Instant Win)
        20,000 x £3 eGifts (Instant Win)
        10,000 x £5 eGifts (Instant Win)
        4 x “Free Coffee for a year” (This is equivalent to 9,490 points on a Costa Coffee Club card and worth the monetary value of £949 and will expire on 31st December 2019).
      • 3.2. The prizes will be distributed equally between the 4 draw periods, as defined in point 1.3.
      • 3.3. Winners will be notified using the contact details provided at entry within 2 working days of being selected and will be given details of how to claim their prize.
    4. PRIZE DRAW WINNERS:
        • 4.1. Winners will be selected at random from all eligible dates with a total of 4 periods as defined by point 1.3.
    5. FURTHER PRIZE DETAILS:
      • 5.1 eGift vouchers will be sent to the email address provided and won’t be used for any other purpose.
      • 5.2. You can use your Costa Coffee eGift at participating Costa Coffee outlets in England, Scotland and Wales. They cannot be used in Costa Express, Proud to Serve to site in the Republic of Ireland or in Northern Ireland.
      • 5.3. For a full list of participating outlets please click here.
      • 5.4. eGift prizes will all expire on 31st December 2018 at 5.00PM GMT.
    6. CONDITIONS:
      • 6.1. In the event that the promoter is unable to contact a winner within 7 working days of the relevant draw, the promoter reserves the right to award the prize to an alternative winner selected at random.
      • 6.2. No responsibility can be taken for claims which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be delivered for any technical, delivery or other reason.
      • 6.3. No cash alternative. Prizes are non-transferable and cannot be resold. The promoter reserves the right to substitute an alternative prize of equal or greater value in exceptional circumstances. Unless otherwise agreed in writing by the promoter, the prize will only be awarded to the winner.
      • 6.4. All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Promotion in a way that is not consistent with the spirit of the Promotion, that entrant’s entries will be disqualified and any prize award will be void.
      • 6.5. The promoter reserves the right at any time, in its absolute discretion, to:
        1. 6.5.1. verify the eligibility of any entrant (including their age and place of residence);
        2. 6.5.2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions;
        3. 6.5.3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and
        4. 6.5.4. disqualify any entrant posting an entry or a comment to the promoter’s Facebook, Instagram or Twitter that is, in the promoter's opinion, inappropriate, offensive or upsetting to other entrants, fans of Costa Coffee or directly aimed at the promoter, or contrary to applicable law, and to remove any such comment.
    7. LIABILITY:
      • 7.1. The promotion is not in any way sponsored, endorsed or administered by, or associated with Facebook, Instagram or by the retailers of products featured as prizes.
      • 7.2. For the Promoter’s Privacy Policy, visit www.costa.co.uk/privacy-policy.
      • 7.3. To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
      • 7.4. Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
    8. GENERAL:
      • 8.1. Any decision of the promoter in respect of the promotion is final. For questions regarding the promotion, email talktocosta@whitbread.com. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions , at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
      • 8.2. All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter will not use any personal data for any other purposes without the consent of the relevant participant. By participating in the promotion, each entrant consents to the use of their personal data in accordance with these terms and conditions.
      • 8.3. Costa Limited processes your personal data in connection with the promotion for the purposes of administering and managing the promotion. This processing is in order to fulfil a contract or take steps linked to a contract (and if it isn't provided, you may not be able to enter into, or the promoter may not be able to fulfil, the contract (which includes these terms and conditions)). The promoter will retain the personal data that you provide in connection with the promotion for 1 months. The personal data is shared with Graphite Digital Ltd, an agency that the promoter has appointed to assist it in managing the promotion. This disclosure is necessary for the purposes of the promoter's legitimate interests in promotion management (which are not overridden by the interests or fundamental rights and freedoms of data subjects).
        Additional information about the purposes for which the promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the promoter’s Privacy Policy, a copy of which can be found at https://www.costa.co.uk/privacy-policy/. Any images are an illustrative example and do not show the exact prize. For full cookie Catch a Wish policy please click here.
      • 8.4. This promotion, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion.
      • 8.5. The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details (which they must provide within 7 days) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into in relation this clause.
      • 8.6. The name and country of residence of the Prize Draw winners will be available by sending an email to talktocosta@whitbread.com with “Catch a Wish” in the subject line 1 month after the close of the Promotion Period for a minimum of 4 weeks. This is relation to code rule 8.28.5 of the advertising standards authority.

The promoter is Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

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CHRISTMAS 2018 VOTING FOR DRINKS FEATURED IN EMAIL WITH DOUBLE POINTS LANDING PAGE

Full Terms and Conditions


This promotion is open to selected Costa Coffee Club members who are residents of the UK and over 18 years of age at the time that they submit their vote. Employees of the promoter, its group companies, its agents or anyone professionally connected with the campaign and any member of their respective immediate families are excluded from participating in this promotion. By submitting a vote, all participants will be deemed to have accepted these terms and conditions in full.

Click through the link in the email sent on 29th November 2018 to submit your vote for the drink that you want to be featured in our double points promotion, between midnight 00:01am on 29th November 2018 to 11:59pm on 2nd December 2018 (the "Promotion Period"). Votes received outside of the Promotion Period will not be counted. Only one vote is permitted per person.

The drink that receives the highest number of votes during the Promotion Period (the "Promotion Drink") will be announced in an email sent out on 13th December 2018. Costa Coffee Club members eligible for this promotion will then receive double points on their first purchase of the Promotion Drink during the week (from 5am on 14th December to 11.59pm on 20th December 2018). This promotion is subject to the availability of the Promotion Drink at the time of purchase.

The promoter reserves the right at any time, in its absolute discretion, to:

If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

Any decision of the promoter regarding the promotion is final. For any questions regarding the promotion, email costadigitalapp@whitbread.com.

The promoter reserves the right to extend, withdraw, alter or suspend the promotion at any time if circumstances beyond its control make this unavoidable.

Additional information about the purposes for which the promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the promoter’s Privacy Policy, a copy of which can be found here.

The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts. If you live in Northern Ireland you will also benefit from any mandatory provisions of Northern Irish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Northern Irish or the English courts.

Contact Us

This email is sent from an automated mailing server. We cannot respond to replies sent to this email address. For more information on all things Costa, please contact us.

The promoter is Costa Limited. Registered office address: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG. Registered in England and Wales, Registration No: 1270695.

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Costa Christmas Nails

Terms & Conditions 2018:

Summary Terms and Conditions

The Costa Christmas Nails 20% discount is open to England, Scotland and Wales residents 16+ only. Promotion starts 03/12/18 and ends 24/12/18. Customers can get 20% off gel manicure service with Costa Christmas nail art add-on during the promotional period at any Nail’d It salon.

    1. ENTRY TO PROMOTION
      • 1.1 To enter the promotion, customers should book a nail appointment at a Nail’d It salon of their choice, quoting the Costa Christmas Nails promotion
      • 1.2 Costa Coffee are not responsible for the booking or facilitation of the promotion.
      • 1.3 Nail’d It locations are; Marylebone W1U, Oxford Circus W1W, Chelsea SW1, Battersea SW11, Belgravia W1. For more information visit http://www.naildit.com/
    2. THE PROMOTION
        • 2.1 The promotion entitles the customer to 20% off a gel manicure service with Costa Christmas nail art add-on.
        • 2.2 The 20% discount cannot be applied to any other service and no cash alternative is offered.
        • 2.3 The promotion is valid on all gel manicures with Costa Christmas nail art-add on between Monday 3rd December 2018 and Monday 24thDecember 2018.
    3. CONDITIONS
      • 3.1 No cash alternative. Prizes are non-transferable and cannot be resold.
      • 3.2 The promoters Costa Coffee and Nail’d It reserves the right at any time, in its absolute discretion, to:
        1. 3.2.1 verify the eligibility of any entrant (including their age and place of residence);
        2. 3.2.2 disqualify any customer found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions;
        3. 3.2.3 disqualify any entrant posting an entry or a comment to the promoter’s Facebook, Instagram or Twitter that is, in the promoter's opinion, inappropriate, offensive or upsetting to other entrants, fans of Costa Coffee and Nail’d It or directly aimed at the promoters, or contrary to applicable law, and to remove any such comment.
  • LIABILITY
      • 4.1 For Costa Coffee’s Privacy Policy, visit www.costa.co.uk/privacy-policy.
      • 4.2 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any promotion.

GENERAL

      • 5.1 Any decision of the promoters in respect of the promotion is final. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

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Christmas Co-Creation Promotion

Terms & Conditions:

This promotion is open to selected Costa Coffee Club members who are residents of the UK and over 18 years of age at the time that they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with the promotion and any member of their respective immediate families. By entering the promotion, all participants will be deemed to have accepted these terms and conditions in full.

To enter the promotion, think of an idea for a Christmas drink that you would like to see on the 2019 Festive menu from 1st November to 31st December 2019 in Costa Coffee stores, and submit your recipe and the name for your Christmas drink to us using the entry form provided between 00:01am on 20th December 2018 and 11.59pm on 24th December 2018 (the "Promotion Period"). Only one entry is permitted per person. Entries received after the Promotion Period will not be accepted.

Please note: your Christmas drink recipe must not include alcohol or nuts.

A panel of judges will select one winning entry which they believe combines the best recipe and name for the Christmas drink from all entries received during the Promotion Period. The creator of the winning entry will receive one prize of 10,000 Costa Coffee Club points (worth £100). The winner's recipe idea might also feature on the 2019 future Christmas menu in selected Costa Coffee stores from 1st November to 31st December 2019. This is subject to the promoter's absolute discretion.

In the event that more than one participant submits the same recipe and name for their Christmas drink and that recipe and name is chosen by the panel of judges as the winning entry, the participant who first submitted an eligible entry with that recipe and name will be selected as the winning entry.

The winner will be notified by email by 23:59pm on 31st January 2019, using the email address that is provided in their Costa Coffee Club account details and will be asked to confirm that they wish to receive their prize.

In the event that the promoter is unable to contact the winner by 23:59pm on 31st January 2019 of notification of their winning entry, the promoter reserves the right to award the prize to the next best entry, as chosen by the panel of judges provided that, if the winner that cannot be contacted is one of several participants who submitted the same recipe and name for their Christmas drink, the prize shall be awarded to the second participant to submit an eligible entry with that name and recipe.

The winner’s Costa Coffee Club points will be added to their Costa Coffee Club account within 14 days after they have confirmed that they would like to receive the prize.

By entering the promotion, you confirm that the recipe and name you submit will be your own original idea, that the ingredients and name for your drink will not be unlawful, offensive or defamatory or derogatory of any person and that the use of the recipe and the name by the promoter will not infringe the rights of any person. If you are selected as the winner, you also agree to grant the promoter an irrevocable royalty free non-exclusive worldwide licence to use the recipe and name of your drink and agree that you will not grant or permit any other coffee shop operator or other competitor of the promoter the right to use your recipe or name. You also acknowledge and agree that, if your Christmas drink is sold in any Costa Coffee store, you will have no rights in respect of such sales, including any right to share in the revenues generated by such sales.

No cash alternative. The prize is non-transferable and cannot be resold. Costa Coffee Club points are issued subject to and strictly in accordance with the Costa Coffee Club Membership Terms and Conditions which are available here.

If you win the promotion, the promoter will make your name and county available on request by emailing costadigitalapp@whitbread.com by 23:59pm on 31st January 2019. The promoter reserves the right at any time, in its absolute discretion, to:

i. verify the eligibility of any participant (including their age and place of residence);

ii. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

iii. disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.

If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

Any decision of the promoter regarding the promotion is final. For any questions regarding the promotion, email costadigitalapp@whitbread.com.

The promoter reserves the right to extend, withdraw, alter or suspend the promotion at any time if circumstances beyond its control make this unavoidable. Costa Limited processes your personal data in connection with the promotion for the purposes of administering and managing the promotion. This processing is in order to fulfil a contract or take steps linked to a contract (and if it isn't provided, you may not be able to enter into, or the promoter may not be able to fulfil, the contract, which includes these terms and conditions). The personal data is shared with Graphite Digital Ltd, an agency that the promoter has appointed to assist it in managing the promotion. This disclosure is necessary for the purposes of the promoter's legitimate interests in promotion management (which are not overridden by the interests or fundamental rights and freedoms of data subjects). Additional information about the purposes for which the promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the promoter’s Privacy Policy, a copy of which can be found here.

The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts. If you live in Northern Ireland you will also benefit from any mandatory provisions of Northern Irish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Northern Irish or the English courts.

Contact us

This email is sent from an automated mailing server. We cannot respond to replies sent to this email address. For more information on all things Costa, please contact us.

The promoter is Costa Limited. Registered office address: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG. Registered in England and Wales, Registration No: 1270695.

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Coffee Plus Menu: Pastry for £1

      1. Pastry only £1 (excluding cup croissant with Nutella) with purchase of any medio or massimo hot drink or flat white until 11am.

      2. Buy any Costa medio or massimo hot drink or flat white before 11am in one of our participating UK stores from Thursday 3rd January 2019 to Wednesday 6th March 2019 (inclusive) and you can purchase a Pastry for £1.
      3. Purchase of the medio or massimo hot drink or flat white and the Pastry must be made together in the same transaction.
      4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
      5. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.
      6. Please click here for a list of non-participating stores.
      7. Promotion does not apply to drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below

      8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
      9. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

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January Costa Book Awards – Scan To Win

Full Terms & Conditions:

This promotion is open to selected Costa Coffee Club members who are residents of the UK (excluding North Ireland) and over 18 years of age at the time that they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with the promotion and any member of their respective immediate families. By entering the promotion, all participants will be deemed to have accepted these terms and conditions in full.

To enter the promotion, open the email that is sent out from Costa Coffee Club regarding the promotion on 10th January, and then purchase at least 1 drink from a Costa Store or Costa Express machine in Great Britain between 00:01am on 11th January 2019 and 11.59pm on 13th January 2019 (the "Promotion Period"). Only 1 entry is permitted per person. Entries received after the Promotion Period will not be accepted.

5 winners will be randomly selected by computer from all eligible entries in the week commencing 14th January 2019. Each winner will receive a copy of each of the five 2018 Costa Book Award Category Winning books (meaning that each winner will receive 5 books in total).

The winners will be notified by email by 23:59pm on 21st January 2019, using the email address that is registered in their Costa Coffee Club account details, and will be asked to confirm how they wish to receive the prize and if they wish to share their personal data with The Booksellers Association, which is required in order to administer the delivery of prizes.

In the event that the promoter is unable to contact a winner, or a winner has otherwise failed to confirm how they would like to receive their prize, by 23:59pm on 31st January 2019, the promoter reserves the right to award the prize to an alternative eligible entrant at random.

The prize will be sent out by The Booksellers Association within 20 working days of the promoter receiving the winner's confirmation of how they would like to receive the prize (as set out above).

No cash alternative. The prize is non-transferable and cannot be resold.

The promoter reserves the right at any time, in its absolute discretion, to:

i. verify the eligibility of any participant (including their age and place of residence);

ii. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

iii. disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.

If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

For any questions regarding the promotion, email costadigitalapp@whitbread.com.

The promoter reserves the right to extend, withdraw, alter or suspend the promotion at any time if circumstances beyond its control make this unavoidable. Costa Limited processes your personal data in connection with the promotion for the purposes of administering and managing the promotion. This processing is in order to fulfil a contract or take steps linked to a contract (and if it isn't provided, you may not be able to enter into, or the promoter may not be able to fulfil, the contract, which includes these terms and conditions).

The personal data is shared with The Booksellers Association, an agency that the promoter has appointed to assist it in managing the promotion. This disclosure is necessary for the purposes of the promoter's legitimate interests in promotion management (which are not overridden by the interests or fundamental rights and freedoms of data subjects). Additional information about the purposes for which the promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the promoter’s Privacy Policy, a copy of which can be found here.

The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts.

Contact us

This email is sent from an automated mailing server. We cannot respond to replies sent to this email address. For more information on all things Costa, please contact us.

The promoter is Costa Limited. Registered office address: Costa House, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. Registered in England and Wales, Registration No: 1270695.

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