Terms & Conditions

See here for full Costa Club membership terms and conditions.

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Or alternatively please contact on our customer services team at costacoffeeclub@costacoffee.com.

This offer is available until further notice by Costa (the "Promoter") to Costa Club members who are GB residents, over 16 years of age and who have registered to use the Costa Club app (the "App"). All participants will be deemed to have accepted these terms and conditions in full. These terms and conditions should be read, where applicable, together with the Costa Club terms and conditions (the "Costa Club Terms") which can be found here.

  1. Registered members of the Costa Club who have downloaded the App (each a potential "Referrer") can invite a friend ("Recipient") to download the App and join the Costa Club by following the on-screen instructions at the “invite your friends to the app” section of the App. The App will create a unique invitation ("Invite or Invitation") which can be sent to a Recipient by the Referrer. The Invitation contains a link to the App and a unique invitation code for the Recipient. Please note that both a Recipient and a Referrer must have a mobile device with an internet connection which is capable of downloading the App in order to participate.

  2. Before the Referrer invites a friend to join the Club as part of any promotion operated by us, please only do so with their prior consent. Don’t spam them. The Referrer must ask for the Recipients’ consent before forwarding any invitation or Club access link to them.

  3. A Recipient must download the App via the link in the Invitation and (provided they comply with the requirements of the Costa Club Terms) sign up to become a member of the Costa Club.

  4. In order for both the Recipient and the Referrer to receive the benefits set out at paragraph 4 below, the Recipient must:
    a) have consented to receive the invitation from the Referrer
    b) follow the link provided in the Invitation to download the App;
    c) as part of registering for the Costa Club on the App, provide the unique invitation code from the Invitation at the appropriate part of the sign-up process; and
    d) make a bean earning purchase in accordance with the Costa Club Terms. For the avoidance of doubt, this means the Recipient needs to make a purchase of:
    (i) a handcrafted drink (i.e. any handcrafted drink which is on the menu board at a Costa outlet) from a participating Costa outlet in Great Britain;
    (ii) a bundle deal drink (i.e. any drink which is included in any bundle deal) from a participating Costa outlet in Great Britain;
    (iii) a drink from a Costa Express machine in Great Britain; or
    (iv) any drinks purchased at (i) to (iii) above (inclusive) via Click & Collect and/or Contactless Ordering (see Contactless Ordering and Click & Collect sections of the Costa Club Terms),
    and scan or otherwise use the App when making any purchase referred to at (i) to (iv) above (inclusive) ("Qualifying Purchase").

  5. If the Recipient complies with all of the requirements of paragraph 3 above, both the Recipient and the Referrer will have five (5) beans added to their Costa Club account within 48 hours of the Recipient making a Qualifying Purchase. Costa Club beans are issued strictly in accordance with the Costa Club Terms.

  6. There is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club. However, each Recipient must comply with the Costa Club Terms. For the avoidance of doubt, each person you invite must be a GB resident over 16 years of age and must not already be a member of the Costa Club. Please note that the Costa Club Terms provide that an individual may only register one membership.

  7. No cash alternative. Costa Club beans are non-transferable and cannot be resold.

  8. The Promoter processes your personal data in connection with the offer for the purposes of administering and managing the offer. This processing is in order to fulfil a contract or take steps linked to a contract (and if it is not provided, you may not be able to enter into, or the Promoter may not be able to fulfil, the contract). Additional information about the purposes for which the Promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the Promoter’s Privacy Policy, a copy of which can be found here.

  9. The Promoter reserves the right to withdraw or amend the terms of this offer at any time. Notice of the withdrawal of the offer or the amendment of its terms will be posted on the App. The withdrawal or amendment of the offer will not affect Referrers or Recipients who have already earned beans in accordance with the terms of the offer before the offer is withdrawn or amended.

  10. The Promoter also reserves the right to withdraw, alter or suspend the offer at any time with or without notice if circumstances beyond its control make this unavoidable.

  11. The Promoter reserves the right at any time, in its absolute discretion to: (i) verify the eligibility of: (a) any Referrer; and (b) each Recipient (including their age and place of residence); and (ii) to disqualify any person found to be abusing or tampering with the operation of the offer or endeavouring to earn beans using fraudulent means including (but not limited to) by: (a) a Recipient registering on the App more than once; (b) a Referrer sharing a unique code to more than one Recipient (via posting the unique code on a website, public forum, public social platforms or on the Costa Club page, for example). Please note however that there is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club, but a Referrer should generate a new unique code for each Recipient; or (c) who the Promoter otherwise believes to have acted in breach of these terms and conditions or the Costa Club Terms.

  12. If the Promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the offer.

  13. Save where required by law, the Promoter accepts no responsibility or liability for any failure to comply with these terms and conditions for reasons beyond its control and accepts no responsibility or liability for any attempt to register with or to log-in the App which is unsuccessful or incomplete for technical or other reasons beyond its control.

  14. The offer and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the offer and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the offer and these terms and conditions in either the Scottish or the English courts.

  15. The Promoter is Costa Limited. Registered office address: Costa House, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. Registered in England and Wales, Registration No: 1270695, VAT No. 310 0319 75.

  1. Under the Costa Club Membership terms, when you earn eight (8) beans you will receive a ‘Free Drink’ voucher. You are now entitled to share that voucher, if you wish, with a friend through the Costa Club app ‘Gift a Reward’ functionality.

  2. You must be a member of the Costa Club and have the Costa Club app to be able to share the voucher with a friend.

  3. There is no maximum amount of vouchers you are able to share with a friend, however you will only be permitted to share five (5) vouchers with a friend at any one time through the Costa Club app. If you wish to share more, you will need to access the Costa Club app an additional time to make this transfer.

  4. You will be able to share the voucher via social media direct message channels, email or instant messaging.

  5. If you share a voucher with a friend, it will be removed from your Costa Club app once it has been accepted by your friend, and you shall not be entitled to also use that voucher. If you use the voucher prior to it being accepted by your friend in the Costa Club app, your friend will no longer receive the voucher. If you share one voucher with multiple friends, the first friend to enter the code on their Costa Club app will redeem that voucher and it will become unavailable to any others you have shared it with.

  6. If you receive a notification that a friend has shared a voucher with you and you are:
    a) not a Costa Club member, to redeem the voucher, you will be required to: (i) download the Costa Club app; and (b) register as a member of the Costa Club; or
    b) a Costa Club member, the voucher will automatically appear as a ‘Free Drink’ in the rewards section on the Costa Club app.

  7. Once a voucher has been shared with you, you can choose to redeem the voucher or you can transfer the voucher to any other person in accordance with these terms and conditions.

  8. The voucher: (a) cannot be used more than once; (b) is only valid for six months from the date the voucher was issued by Costa; and (c) can only be redeemed against handcrafted drinks purchased in-store at participating Costa outlets.

  9. For further details regarding earning beans and redeeming vouchers, see the full Costa Club Membership terms here.

  10. The promoter reserves the right to amend, suspend or withdraw the promotion at any time without prior notice if circumstances beyond its control make this unavoidable.

  11. The promoter shall not be liable for any failure to comply with these terms and conditions as a consequence of events beyond its reasonable control.

  12. Promoter: Costa Limited, a company incorporated in England with company number 01270695 whose registered office is at Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG and with VAT No. 310 0319 75.

  • Costa Coffee is available on Uber Eats, Deliveroo and Just Eat. Visit Uber Eats, Deliveroo and Just Eat for more delivery information.

  • Costa Club Beans cannot be earned or redeemed against Uber Eats, Deliveroo and Just Eat orders.

See here for a full list of Costa Express Iced machines Bristol locations.

Visit the Costa Gifting website for full terms and conditions.

For corporate customers wishing to purchase a Business Gift Card, click here for full terms.

  1. This promotion is open to selected Costa Club members who are GB residents. By participating in this promotion, all participants will be deemed to have accepted these terms and conditions in full.

  2. Scan the Costa App when you buy a handcrafted drink at a participating GB store between 00:01 on 30/12/2021 and 23:59 03/03/2022 (the “Promotion Period”) to get a plant based alternative at no extra charge. For a list of participating stores check here.

  3. This promotion is valid on multiple transactions per participant during the promotion period.

  4. This promotion does not apply to alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  5. This promotion cannot be exchanged for cash.

  6. This promotion is only available in-store and is not available through our Delivery, Click & Collect, Proud to Serve or Order at Table services.

  7. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  8. This promotion does not apply to orders made using Costa Coffee Gift Cards.

  9. This promotion is non-transferable, has no cash value and no cash alternative is available.

  10. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy either British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap for £2 when you buy any medium or large hot drink or flat family until 11am.

  1. Buy any Costa Medium or Large hot or cold iced drink (including any drink from our Flat Family range and the seasonal range) before 11am in one of our participating UK stores and you can purchase a British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap for £2.

  2. Purchase of the qualifying drink and British Smoked Bacon Bap, British Pork Sausage Bap, Free Range Egg, Mushroom & Spinach Bap or Vegan Bac'n Bap must be made together in the same transaction.

  3. Any additional syrups, coffee shots, toppings, coffee and milk upgrades or alternatives or sauces and condiments that do not come as standard will be charged at their usual price.

  4. Breakfast bundle available before 11am in participating UK stores from Thursday 30th December 2021 to Thursday 3rd March 2022 inclusive. Subject to availability. For a list of non-participating stores see here.

  5. Offer does not apply to pre-packaged drinks, alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  6. This offer cannot be exchanged for cash or used with any other offer, promotion, but Costa Coffee Club members can use digital vouches and will still receive Costa Club beans on their beverage purchase. Costa Club beans cannot be redeemed against this offer.

  7. This offer is not available through our Delivery, Click & Collect, or Order at Table services or Airport outlets.

  8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

  9. Promoter: Costa Limited, Costa House, Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy either a Plain Croissant, 2 slices of Toast for £1 when you buy any medium or large hot drink until 11am.

  1. Buy any Costa Medium or Large hot or cold iced drink (including the seasonal range) or any drink from our Flat Family range before 11am in one of our participating UK stores and you can purchase either a Plain Croissant or Toast for £1.

  2. Purchase of the qualifying drink, Plain Croissant or Toast must be made together in the same transaction.

  3. Any additional syrups, coffee shots, toppings or coffee and milk upgrades or alternatives that do not come as standard with the eligible drink purchased will be charged at full price.

  4. Offer includes up to 3 portions of butter or sunflower spread with the Plain Croissant or Toast. All compotes and condiments, (i.e. honey, jam, Nutella, marmalade, Marmite) will be charged at their usual retail price.

  5. Offer available before 11am in participating UK stores from Thursday 30th December 2021 to Thursday 3rd March 2022 inclusive. Subject to availability. For a list of non-participating stores see here.

  6. This offer cannot be exchanged for cash or used with any other offer, promotion, but Costa Coffee Club members can use digital vouches and will still receive Costa Club beans on their beverage purchase. Costa Club beans cannot be redeemed against this offer.

  7. Offer does not apply to pre-packaged drinks, alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

  8. This offer is not available through our Delivery, Click & Collect, or Order at Table services or Airport outlets.

  9. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

Registration page

The Terms and Conditions for the Costa Coffee BURT Reusable Cup Scheme (the "Scheme") and the End User Licence Agreement for the website application (the "App") are set out below (together the "Agreement").

When you register to use the App and sign up to the Scheme, you enter into a contract with Costa Limited, Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, LU5 5YG ("Costa", "we" or "us"). This contract confirms that, in return for being given access to the App and the Scheme, you will access and use the App, the Scheme and the information available through the App, strictly in accordance with the terms of the Agreement.

By clicking “Accept" below, you acknowledge that you have read, understand, and agree to the terms of the Agreement.

User Log-In page

The terms of use for the website application and the Costa Coffee BURT Reusable Cup Scheme are set out below (the "Agreement"). By clicking “Accept", you acknowledge that you have read, understand, and agree to the terms of the Agreement.

Costa Coffee BURT Reusable Cup Scheme - Terms and Conditions

These Terms and Conditions and the End User Licence Agreement (together the "Agreement"), apply to your membership of the Costa Coffee BURT Reusable Cup Scheme ("Scheme") and your use of the Costa Coffee BURT Reusable Cup Scheme website application available at www.costaburt.com ("App").

The Agreement governs the relationship between Costa Limited, a company incorporated in England with company number 01270695 whose registered office is at Costa Limited, Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, LU5 5YG ("Costa", "we" or "us") and you in respect of your membership of the Scheme. Use by you of the App and Scheme will constitute acceptance by you of this Agreement. This Agreement overrides any statements on the App if they are different. You must therefore read it carefully. Please print a copy of this Agreement for your records. If there is anything you do not understand, please reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Becoming a member and activating your Reusable Cup

You can become a member of the Scheme by registering an account on the App (your "Account"). Your use of the App is subject at all times to the End User Licence Agreement for the App, which is available here.

Once you have registered an Account, you must activate a reusable Costa coffee cup ("Reusable Cup") via the App and pay a fee of £5 using your credit or debit card ("Participation Fee"). This will then enable you to receive either a 12oz or 16oz Reusable Cup (subject to availability) when purchasing any Costa drink in a participating Costa outlet in Great Britain. See below for a list of participating Costa outlets:

  • Braehead

  • Buchanan Galleries

  • Coatbridge Caldeen Road DT

  • Glasgow Bothwell Street

  • Glasgow Central

  • Glasgow Clarkston

  • Glasgow George House

  • Glasgow Pacific Quay (currently closed)

  • Glasgow Partick Station (currently closed)

  • Glasgow Sauchiehall

  • Glasgow St Enochs

  • Glasgow St Vincent Street

  • Next Braehead

  • Royal Exchange Square

We will refund your Participation Fee in accordance with the terms of this Agreement. For further information, please see the section titled "Expiry and Cancellation" below.
Your membership of the Scheme can only be registered in the name of an individual and you can only register one membership per email address.

Participating in the Scheme

Once you have registered your Account, activated your Reusable Cup via the App and paid the Participation Fee, you will be entitled to receive a Reusable Cup provided you have completed the following steps:

(i) you will need to request a Reusable Cup from a participating Costa outlet when purchasing a Costa drink; and
(ii) once you have received your Reusable Cup from the relevant participating Costa outlet, you will need to scan (i) the QR Code on the Reusable Cup; and (ii) the participating Costa outlet's QR Code to link the Reusable Cup to your Account.

If you are already in receipt of a Reusable Cup, you will receive a replacement Reusable Cup provided you have completed the following steps:

(i) you must scan (i) the QR Code on the Reusable Cup that you want to return; and
(ii) the participating Costa outlet's QR Code to remove the Reusable Cup from your Account
(ii) return the Reusable Cup to the relevant participating Costa outlet; and
(iii) once you have received a replacement Reusable Cup from the relevant participating Costa outlet, you will need to scan (i) the QR Code on the replacement Reusable Cup; and (ii) the participating Costa outlet's QR Code to link the replacement Reusable Cup to your account.

Expiry and Cancellation

The Scheme ends on the 29 March 2022 at which your membership shall expire. On expiry of your membership you can either keep or return the Reusable Cup to a participating Costa outlet. You will not receive a refund of your Participation Fee on expiry of your membership.

You can claim a refund of your Participation Fee within 28 days of payment being taken (the "Refund Period"). If you request a refund in the Refund Period, you will still be a member of the Scheme but you will not have an active Reusable Cup associated with your Account. You will need to return the Reusable Cup you a participating Costa outlet before a refund can be made. After the Refund Period has elapsed, you can no longer claim a refund of your Participation Fee.

You may forfeit your Participation Fee if you are in the Refund Period, and/or we may suspend your Account if you are in breach of this Agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or the App, or if you supply false or misleading information to us.

Changes to your details

If you need to change any of the details you provided when you registered, please either:

(i) update your details through the App; or
(ii) reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Loss, theft, damage

If your Reusable Cup is damaged or stolen we will only replace your Reusable Cup on payment of an additional Participation Fee. Circumstances in which we may determine, in our sole discretion, that we will not replace your Reusable Cup include where we reasonably believe that the notified incident has been caused by your breach of this Agreement or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct in relation to your membership.

If your Reusable Cup is faulty we may, in our sole discretion, replace your Reusable Cup at no extra charge. In order to receive a replacement Reusable Cup, please return the faulty Reusable Cup to a participating Costa outlet.

Complaints procedure

Complaints regarding any element of your Membership should be directed to our Customer Services team by submitting your complaint through our contact form which can be found here. All complaints will be subject to the Costa Complaints Procedure which will be provided to you on your request.

Customer Services

If you need assistance or if you have any enquiry relating to your Membership, please reach out to our Customer Services team by submitting a query through our contact form which can be found here.

Data protection and privacy

While registering to become a member through the App, you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of relevant Data Protection laws and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

Our Privacy Policy will apply whenever you provide us with personal information.

Liability of Costa

If Costa fails to comply with this Agreement, it is responsible for loss or damage you suffer that is a foreseeable result of its breach or of its negligence. Costa is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if was an obvious consequence of Costa's breach or if it was contemplated by Costa and you at the time that you became a member of the Scheme and agreed to be bound by this Agreement.

Costa shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.

Your rights as a consumer

As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.

Variation

We reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate the Scheme (and therefore your membership of the Scheme) on reasonable notice. You should check this page of the App from time to time to take note of any changes we make, as they are binding on you from the date that we make them.

Assignment

We may transfer the benefit of this Agreement to any other company in the same group of companies as Costa. If we assign the benefit of this Agreement, your rights will not be affected.

Governing law and jurisdiction

This Agreement is governed by English law. Any proceedings in relation to this Agreement (whether contractual or non-contractual) shall be subject to the exclusive jurisdiction of the English courts, save that if you are resident in either Scotland or Northern Ireland, we will bring proceedings in the Scottish or Northern Irish courts (as applicable) and you may bring proceedings in either the Scottish or Northern Irish courts (as applicable) or the English courts.

Language and filing

This Agreement is only available in the English language, and we will not file any copy of this Agreement.

*Calls Charged at National Rate

Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the 11th year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of 5,022 UK consumers with 52% citing Costa Coffee as their preferred café.

Listen & Learn 2. Costa Feedback - £50 Amazon Gift Card Terms & Conditions

1. Who can enter:

  • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Costa Coffee and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.

2. How to enter:

  • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.

  • 2.2 Your data will be used only by Costa for the purposes of administering the promotion and by Clarabridge for the collection of feedback responses.

  • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.

  • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.

  • 2.5 The promotional period will run from 00:00 on 03 January 2021 until 23:59 on 31 December 2021.

3. Selection and prize details:

  • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw. There will be two winners every month.

  • 3.2 Each winner will a £50 amazon voucher.

  • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.

4. Other terms:

  • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.

  • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.

  • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5YG.

  • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:

    • i.verify the eligibility of any entrant (including their age and place of residence);

    • ii.disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

    • iii.disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.

  • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.

  • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.

  • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.

  • 4.8 The promoter is: Costa Limited, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5YG

Costa Limited is a company registered in England and Wales under company number 01270695 with its registered office at Costa House Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Bedfordshire, England, LU5 5YG ("Costa").

These terms tell you the rules for accessing the WiFi service that we make available to you as a visitor to a Costa store.

1. Agreeing to these terms

1.1 By accessing the Wifi service, you confirm that you accept these terms. If you do not agree to these terms, you must not access the Wifi service. We may amend these terms from time to time, so you should check these terms regularly to ensure you understand which terms apply.

2. Suspending or withdrawing your access to the WiFi service

2.1 We give you access to the WiFi service free of charge.

2.2 We do not guarantee that the WiFi service will always be available or that it will be uninterrupted, nor do we guarantee that it will be totally secure or free from bugs or viruses. Access to the WiFi service is permitted on an "as is" and "as available" basis. We may suspend or withdraw or restrict your access to the WiFi service at any time and for any reason (including for business and operational reasons). We will try to give you reasonable notice of any suspension or withdrawal, but we are not obliged to do so.

3. Our responsibility for loss or damage suffered by you

3.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

3.2 Please note that we only provide access to the WiFi service for domestic and private use. You agree not to access or use the WiFi service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity.

3.3 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the WiFi service.

4. Your use of the Wifi Service

4.1 You agree not to:
4.1.1 use the WiFi service in any way that breaches these terms or any applicable local, national or international law or regulation;
4.1.2 re-sell any part of the WiFi service; or
4.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the WiFi service or any equipment, network or software used in operating the WiFi service.

4.2 You must not use the WiFi Services to participate in any of the following activities:
4.2.1 posting or sending messages substantially similar in content to 10 or more Usenet or other newsgroups, forums, listservs, or other similar groups or lists (each a "List");
4.2.2 posting or sending messages, articles, or other content to a List which are off-topic according to the charter or other owner-published FAQs or descriptions of the List;
4.2.3 sending unsolicited commercial messages or communications in any form;
4.2.4 falsifying user or other Wifi service related information, including, but not limited to, intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return mailing and Internet protocol addresses or engaging in any activities or actions intended to withhold your identity or contact information;
4.2.5 guessing passwords or accessing systems or networks without written authorisation;
4.2.6 configuring your computer systems to bypass security controls, including the installation of programs or services that allow the systems to be managed or accessed insecurely or through unauthorized means;
4.2.7 gaining, or attempting to gain, unauthorized access to any persons networking, security, management, backup, storage or monitoring systems;
4.2.8 installing programs or configuring systems to allow the monitoring, or “sniffing,” of data traveling over a shared network;
4.2.9 accessing, or attempting to access, security-relevant information, such as password files that may, among other things, be used to gain unauthorized access to system accounts;
4.2.10 installing or using software for the purpose of cracking encrypted data, including stored passwords; or
4.2.11 removing or disabling security software or services, including anti-virus software, logging utilities or authentication services.

4.3 If you supply/upload any content using the WiFi service – whether it be pictures, text, sound recordings or otherwise – the content you supply ("User Generated Content") must comply with the following rules:
4.3.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
4.3.2 it must not harass or bully another person;
4.3.3 it must be true and honest so far as you know;
4.3.4 it must not be defamatory of anyone;
4.3.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example you should not use images of well-known characters, footage or music (unless it is your own);
4.3.6 it must not contain someone else’s personal details or confidential information relating to other people; and
4.3.7 it must not promote or condone terrorism, violence or illegal behaviour.

4.4 You must not misuse the WiFi service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the WiFi service, the server on which the WiFi service is stored or any server, computer or database connected to the WiFi service. You must not attack the WiFi service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

4.5 If you breach the terms set out above, your right to use the WiFi service will cease immediately.

5. Your responsibility for loss or damage suffered by us

5.1 You will fully compensate us against all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liability that we may suffer as a result of your use of the WiFi service.

6. Other important terms

6.1 Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

6.2 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

7. Which country's laws apply to any disputes?

7.1 These terms are governed by the laws of England and Wales. This means that your access to the WiFi service, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.

7.2 You can bring proceedings in respect of these terms in the English courts. However, as a consumer, if you live in another European Union member state you can bring legal proceedings in respect of these terms in either the English courts or the courts of that Member State.

8. How we use your personal data

8.1 Any personal data that Costa collects as part of your use of the WiFi service at a Costa Store.

8.2 This may include the ID number of your device and location data sent from the device you use to access the WiFi service. We will use this personal data in accordance with Costa’s privacy policy.

For a list of stores participating in the Chatty Café scheme please see here. More information can be found here: thechattycafescheme.co.uk.

Click here for full Costa Book Awards terms and conditions.

Click here for full Costa Short Story Awards terms and conditions.