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How to Guides

Getting started with our Costa Club is as easy as one, two, free! Use the Costa app and follow our handy step-by-step guides below to get the most from Costa Club.

Join the Costa Club

Let's get started

The first step is to download the latest version of the Costa Coffee app. Then, you'll need to set up your account, or log in if you already have one.

Buy 10 drinks to
get 1 free in store

1. Open the app in store and tap 'Shop'. Scan the QR code that appears in the app at the till.

2. If you're ordering from a Costa Express, tap 'Machine' in the app instead. Whilst your drink is being made, tap 'Collect beans only' and scan the code displayed on the machine's screen.

3. You'll get 1 bean with every Costa crafted drink you buy. Just collect 10 beans to get a free drink!

A smartphone screen displaying a QR code with the instruction "Scan code at till." Below the QR code is a number: "633780 12345 6789101." At the bottom, there is a promotional message stating "You have a FREE DRINK" accompanied by an image of a takeaway coffee cup.

Redeem your
free drink in store

1. Come in store once you've collected 10 beans and select ‘Rewards’ in the app. Your free drink will be waiting for you.

2. Tap the 'Free drink' reward and then 'Use now'. You can redeem your free drinks at once, or save them for later - you'll have up to 3 months to decide.

3. A QR code will appear for you to scan as normal at the till.

A smartphone screen showing the "Your rewards" section of a mobile app. The screen displays three reward options: "Free Birthday Cake" (expires 29/05/2025), "Free Drink" with 1 remaining (expires 29/05/2025), and "30% off all food" with 1 remaining (expires 29/05/2025). There is also a section at the bottom to add a reward code with a "Submit" button.

Get free cake
for your birthday

1. Opt into marketing, then let us know when your birthday is - tap 'Settings' then 'View and edit birthday' in the app.

2. When your big day arrives, open the app and check the rewards screen. A reward will be waiting for you to use on a cake of your choice.

3. Pop in store, tap the reward and then 'Use now'. A QR code will appear for you to scan as normal at the till.

A smartphone screen displaying the "Your birthday" section of a mobile app. The screen invites the user to enter their birth date to receive a free slice of cake. The date of birth field is filled with "10/01/1998." Below it is a greyed-out "Save birthday" button, and a note at the bottom reads: "*You can only receive one free birthday slice of cake a year

Buy 5 to get 1 free
with a reusable cup

1. Come in store and hand the barista your favourite reusable cup as you order.

2. Open the app and select 'Shop' to scan the QR code that appears as normal at the till.

3. You'll get a bean in your account, plus an extra one for going green, helping you get your free drink faster.

A smartphone screen showing a coffee shop rewards app. The top of the screen displays a greeting "Hi Jonathan" with a progress indicator showing "6/10" stamps, "0" coins, and a drink icon. Below are two buttons: "Scan at Shop" and "Scan Machine/Others." The "Your rewards" section shows a reward for a "FREE Drink" with an image of a takeaway coffee cup. Underneath, text reads "Coffee made with heart." The lower part of the screen shows a "Brewed for you" section with an image of a coffee cup.

Redeeming
exclusive rewards

1. Come in store and select ‘Rewards’ in the app.

2. You can choose the rewards you want to use now or save for later. Keep an eye on the expiry dates so you don't miss out.

3. Select the reward you want and tap 'Use now'. A QR code will appear for you to scan as normal at the till.

A smartphone screen displaying the "Your rewards" section of a mobile app. The screen lists three available rewards: "Free Birthday Cake" (expires 29/05/2025), "Free Drink" with 1 remaining (expires 29/05/2025), and "30% off all food" with 1 remaining (expires 29/05/2025). Each reward has a circular selection option beside it. At the bottom, there is a field to add a reward code with a "Submit" button.

Enjoy little rewards more often with SWAPS

1. Come in store and select 'Rewards' in your Costa app.

2. Choose 'Use a Swap Reward' the tap 'Use now'.

3. A QR code will appear on your app, scan it as normal at the till.

A smartphone screen showing a "SWAPS" rewards pop-up within a coffee shop app. The header reads "SWAPS - Enjoy little rewards, more often." It shows the user's current beans total as "4/10." Below is a section for "SWAPS Reward" that costs 3 beans, valid on syrups, alternative milks, whipped cream, light whip, and an extra shot. In the background, the "Your rewards" screen is partially visible.

Opt into marketing and never miss your exclusive rewards

1. Open the app and select ‘Settings’ on the bottom menu bar.

2. On the Settings screen, find 'Contact Preferences' and tap 'Let us contact you'.

3. Then you can turn on notifications and set your preferences so you don't miss out on exclusive money off rewards and bonus beans.

A smartphone screen displaying the "Contact preferences" section of a mobile app. The text invites users to receive exclusive offers by updating their contact preferences. Options include a toggle for "Let us send you offers" (switched on), and radio buttons for "By email" and "By push notifications" (both unselected). There is also a "Surveys and research" section with a link titled "Link title," which is selected. A note at the bottom advises that changes may take up to 48 hours to take effect and refers to the Privacy Policy for more details.
Costa Club The Free One coffee cup

Want to know more?

Got a question for us? Here you’ll find the answers to some of the most common questions we've been asked about Costa Club.