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PLEASE BE AWARE SOME OF OUR STORES ARE EXPERIENCING STOCK ISSUES – SINCERE APOLOGIES

Sincere apologies but due to unforeseen circumstances, some of our stores are currently experiencing stock issues. We are working very hard to urgently rectify this, we are extremely sorry for the inconvenience, and we hope that normal stock levels will resume asap in the affected stores. Thank you for your understanding in the meantime.

If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer.

Popular questions

I’m experiencing issues with the App accordionToggleIcon

If the scan on your device fails whilst using the App at a till, check with the barista and try again. Baristas can also add your Beans retrospectively if the issue continues. If you’re using the App at an Express machine and the scan on your device fails, please try again and double check that you are connected to Wi-fi. Please also ensure you are using our most recent version of the App. For help with any other app related issue, see here.

How does the Costa Club scheme work? accordionToggleIcon

See here for full details.

How long are drink Rewards valid for? accordionToggleIcon

Rewards are valid for three months from the date on which they are issued. See here for more information on Rewards.

Having trouble logging in to your Costa Club account? accordionToggleIcon

Try resetting your password via the Costa App. If you can’t see the password request in your inbox, don't forget to check your spam or junk email folders.

Gift Cards and eGifting accordionToggleIcon

To purchase a Gift Card or eGift, head here. You can also check the balance of your purchased Gift Cards or eGifts here. Please note that once your Gift Card has expired, we are unable to renew the balance.

If your eGift hasn't been delivered, please check your junk or spam email folders. If you still haven't received it, contact us and include your order number.

Nutrition and allergens accordionToggleIcon

Visit our menu to check the latest product ranges, customise your drink, and review nutritional and allergen information for specific dietary requirements. You can also download the full guide here (PDF). For Express allergen queries, download the guide here (PDF)."

Offers and promotions accordionToggleIcon

To view any terms and conditions for your Costa Club promotions, including participating stores, please first check your App for personal rewards or view our general terms and conditions here.

Delivery orders accordionToggleIcon

If you have an issue with a delivered order, please contact the delivery partner who can resolve for you. Please note that Beans cannot be collected on delivered orders.

I would like to request copies of my personal data and / or CCTV footage (GDPR) accordionToggleIcon

If you would like to exercise your rights under the General Data Protection Regulations (GDPR), please contact the Data Privacy Team via our contact form selecting the fields shown in the image displayed once you have filled in the form.

This can include the following requests:

To access and receive a copy of your personal data held by Costa, including CCTV footage (please note CCTV footage is only retained for 30 days before it is automatically deleted)
To ask Costa to erase / delete any of your personal data held on its systems
To make a complaint about how Costa is processing your personal data

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