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Popular questions
If the scan on your device fails whilst using the App at a till, check with the barista and try again. Baristas can also add your Beans retrospectively if the issue continues. If you’re using the App at an Express machine and the scan on your device fails, please try again and double check that you are connected to Wi-fi. Please also ensure you are using our most recent version of the App. For help with any other app related issue, see here.
See here for full details.
Rewards are valid for three months from the date on which they are issued. See here for more information on Rewards.
Try resetting your password via the Costa App. If you can’t see the password request in your inbox, don't forget to check your spam or junk email folders.
To purchase a Gift Card or eGift, head here. You can also check the balance of your purchased Gift Cards or eGifts here. Please note that once your Gift Card has expired, we are unable to renew the balance.
If your eGift hasn't been delivered, please check your junk or spam email folders. If you still haven't received it, contact us and include your order number.
Visit our menu to check the latest product ranges, customise your drink, and review nutritional and allergen information for specific dietary requirements. You can also download the full guide here (PDF). For Express allergen queries, download the guide here (PDF)."
To view any terms and conditions for your Costa Club promotions, including participating stores, please first check your App for personal rewards or view our general terms and conditions here.
If you have an issue with a delivered order, please contact the delivery partner who can resolve for you. Please note that Beans cannot be collected on delivered orders.
If you would like to exercise your rights under the General Data Protection Regulations (GDPR), please contact the Data Privacy Team via our contact form selecting the fields shown in the image displayed once you have filled in the form.
This can include the following requests:
To access and receive a copy of your personal data held by Costa, including CCTV footage (please note CCTV footage is only retained for 30 days before it is automatically deleted)
To ask Costa to erase / delete any of your personal data held on its systems
To make a complaint about how Costa is processing your personal data
