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A message to our Costa Club members

We’ve recently carried out some maintenance work on the Costa Club App which required our Costa Club members to log out of the app and back in again. Some of our members are still experiencing issues. Please check our FAQs below for more information.

We’re sorry for any inconvenience caused.

The Costa Club Team

If you are experiencing issues logging in you will need our latest App update. Please delete your app and then visit your App Store to download it.

If you have your password saved on your phone, you should be able to log in immediately. Otherwise, please select the "I forgot my password" option and follow the steps in the email to reset your password (this email may go straight to your spam/junk so double check those folders).

If you have any issues updating your password on the app, please visit Costa Club Password Reset and select "I'm already a member" to reset your password via the website.

We have found that some users are unable to see the log in button on their app due to device settings being changed to zoom or larger text size. Please turn this option OFF in your device settings to enable you to log back in.

We made some improvements to our Costa Club app to enhance the future customer experience. To continue collecting beans and enjoying our exclusive rewards and offers, please log back into your account once the app is available again on the 8th of July.

Simply hit the “log in” button on your Costa Club app and enter your email address and password. Some devices will automatically remember your password, but don’t worry, if you need help, simply click ‘I forgot my password’ and follow the instructions to reset it. If you still have trouble logging in, connect with us on our social media channels Facebook or X (Twitter), or reach out to our Customer Services team through our contact form.

You can connect with us on our social media channels Facebook or X (Twitter), or reach out to our Customer Services team through to our contact form.

If your rewards and beans balance does not appear correct, head to the App Store and install the latest version of the Costa Club app. Or, you can try restarting your app by swiping up to close it and then re-launching it from scratch. If neither of these options fixes the issue, please wait 24 hours while we update the system and try again. Rest assured, your beans and rewards are safe and will not be lost.

If you have any concerns about your beans balance, you can connect with us on our social media channels Facebook or X (Twitter). Alternatively, you can reach our Customer Services team by submitting a query through our contact form.

You may find the app is a little slower than normal whilst we’re working on updating it in the background. We appreciate your patience and apologise for any inconvenience this may cause.

We’ve made some enhancements behind the scenes to improve the future customer experience. To continue enjoying the full benefits of our Costa Club, please log back into the app to enjoy the new features. For any issues, you can connect with us on our social media channels Facebook or X (Twitter), or reach our Customer Services team through our contact form.

Contactless ordering at Express machines will be unavailable until the autumn. You can continue to enjoy your favourite Costa Express drink by ordering directly at the machine. 

There may be a short period where your old email address is still recognised whilst our system updates.

Costa Club woman reading a book with a take away Costa Coffee cup floating on a cloud

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