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For our app customers who are having trouble logging in or getting your free points, try the below quick fixes:

1. If the email address you're using doesn't work, try a few others, your account might be registered to a different email address.

2. If you don’t know your password, and you’re sure that’s your email, you can tap the 'forgotten your password' link on the app home screen. We’ll send you a reset link to your inbox if we have your email address on record.

3. If your 300 bonus points aren't appearing, then try logging out of the app and back in again. You can do this in the 'settings' section of the app. Once you log back in, your updated points balance should now appear.