Terms & Conditions

The Nation's Favourite | Costa Gift Card Terms And Conditions | Tassimo Terms And Conditions | Happy Taste GuaranteeCosta Collect TrialToastie Meal Deal Offer | Costa Feedback – Free coffee for a month | Costa Book of the Year Prize Draw Promotion | Win a Kindle Competition Prize Draw | Reusable Cup Donation

The Nation's Favourite

Costa has been voted the Nation's Favourite coffee shop for the fifth year running in an independent survey published by Allegra Strategies. Details of the survey broken down by geography are provided below:

Nationwide:
Source: in an independent survey of 5000 people published in December 2014 by Allegra Strategies, 50% voted Costa their favourite coffee shop.

London:
Source: in an independent survey of 386 people published in December 2014 by Allegra Strategies, 39% voted Costa their favourite coffee shop.

Scotland:
Source: in an independent survey of 215 people published in December 2014 by Allegra Strategies, 51% voted Costa their favourite coffee shop.

Wales:
Source: in an independent survey of 138 people published in December 2014 by Allegra Strategies, 46% voted Costa their favourite coffee shop. 

For more information please contact Allegra Strategies.

Costa Express

9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers) would recommend Costa Express to family or friends*
Source: *9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers). You Gov's Costa Express Customer Satisfaction survey, May 2015 - fieldwork period 12-15 May 2015, with a sample of 527 recent (last 4 weeks) users of Costa Express (including 284 who class themselves as Coffee Lovers).

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Costa Gift Card Terms and Conditions

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costa.co.uk/giftcard. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Registering your Costa Gift Card
You can register your Costa Gift Card by following the instructions at www.costa.co.uk/giftcard.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Data Protection and Privacy
If you register your Costa Gift Card on the Costa Gift Card website you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Costa Gift Card Privacy Policy (available at www.costa.co.uk) will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

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Costa Tassimo Terms and Conditions

TASSIMO - HOME DELIVERY SERVICE - TERMS AND CONDITIONS

Please read these terms and conditions carefully before ordering any products from us. By ordering any products from us you are agreeing to these terms and conditions.

  • 1. Introduction
    • 1.1. The TASSIMO Home Delivery Service is offered subject to these terms and conditions by Mondelēz UK Ltd, based at Uxbridge Business Park, Sanderson Road, Uxbridge, Middlesex, UB8 1DH (Registered Number 203663). Our VAT Registration Number is GB366262738.
    • 1.2. References in these terms and conditions to "you", "your" and like expressions means the person or company placing an order with us subject to these terms and conditions.
    • 1.3. References in these terms and conditions to “us”, “our” and like expressions refers to Mondelez International.
    • 1.4. You can order products for delivery only in Great Britain (England, Wales and Scotland) by using Our Website www.costatassimo.co.uk. This is a site for Costa Coffee Club members to purchase the product linked to the promotion. If you are a business placing an order you will be unable to claim any taxes or equivalent from us. The delivery address must be to a UK mainland address, excludes ROI, CI or BFPO addresses. For those with BFPOs, please ensure delivery to UK mainland address. Unfortunately we are unable to deliver to the Scottish Highland and Shetland Islands.
  • 2. Terms and Conditions
    • 2.1. Nothing in these terms and conditions affects your statutory rights.
    • 2.2. The way in which we process and protect your data is described in both these terms and conditions and in our published Privacy Policy on our web site.
  • 3. Prices
    • 3.1. All prices are inclusive of VAT where appropriate. All prices are quoted in British pounds sterling (£ GBP) only.
    • 3.2. The total value of your order including VAT will be displayed on the order confirmation screen. The displayed price is the amount in British pounds sterling (£ GBP).
    • 3.3. Our product prices and delivery charges are liable to change at any time. Any changes made to our product prices and delivery charges after a Dispatch Confirmation has been sent out to you will not affect any order which you have already placed. A Dispatch Confirmation is explained in more detail at 6.1 below.
  • 4. Ordering & Payment
    • 4.1. You can only order our products through https://www.costatassimo.co.uk/ (‘Our Website’).
    • 4.2. Limited stock refers to 25,000 black T40 Fidelia machines available to purchase through the promotion on a first come, first served basis.
    • 4.3. Purchases are limited to one machine per person and/or postal address. The offer is for personal use only and is prohibited from resale to third parties.
    • 4.4. Whilst every effort will be made to ensure that the products shown on Our Website are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale capable of acceptance by you submitting an order.
    • 4.5. If ordering through our Website, we will automatically send you an e-mail confirming acknowledgement of receipt of your order details ("Confirmation Email") Once we have received confirmation of your order this Confirmation Email will be directed to the e-mail address you supplied to us upon placement of your order and is not a guarantee of availability nor acceptance of an offer.
    • 4.6. To ensure your order is dealt with promptly, we require your full, correct address details, including a postcode for the United Kingdom and your registered Coffee Club e-mail address. The billing address you provide to us must be the same as the billing address you have notified to and registered with your selected credit/debit card company or other payment services provider as this is used to validate your order. We regret that failure to supply the correct details will result in your order being held pending the supply of the correct details.
    • 4.7. Your order will only be processed if full payment details are given.
    • 4.8. We use a third party payment services provider to process payments. If you are placing your order using Our Website, the final step in the ordering process will result in your order being handed over to our payment services provider's web site for payment. You may pay using any of the payment methods listed on our payment services provider's page after your order is transferred to their web site for payment.
    • 4.9. Your detailed payment information will be collected at the point you complete your order, and payment will be debited once you have completed your order. We will do our best to fulfil your order as fast as possible but please note that in some exceptional circumstances the dispatch of your order may be delayed due to unforeseen circumstances.
    • 4.10. Debiting your payment does not represent acceptance by us of your order or otherwise commit us to a contract with you. Section 5 of these terms will govern how and when a binding contract is formed between you and us in relation to any order.
    • 4.11. If you experience any difficulties processing your order or with payment, please call our Careline (“Careline”) on 0800 032 8833 – this is a freephone number but calls from mobile phones may vary depending on your network provider. The Careline is open between 8:00 am and 8:00 pm Monday to Friday, 8:00am to 7:00pm Saturday.
    • 4.12. All orders are checked with the relevant payment provider prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
    • 4.13. All investigations for order traces will be implemented as soon as possible. Queries need to be directed to our Careline.
  • 5. How a contract is formed between you and us
    • 5.1. Using Our Website:
      • 5.1.1. After placing an order on Our Website, you will receive a Confirmation Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.
      • 5.1.2. Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched ("Dispatch Confirmation").
      • 5.1.3. The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.
  • 6. Delivery
    • 6.1. In normal circumstances your order should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 10 working days of the date of the Dispatch Confirmation and before June 20th, unless there are exceptional circumstances. If there are reasons why we believe that delivery may be delayed, we will try to contact you.
    • 6.2. We regret we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose address contains a PO Box Number. There may be other types of addresses to which, from time to time, we are not able to accept orders for delivery – if this is the case we will inform you of such.
    • 6.3. Subject to section 6.2 above, deliveries will be made to the address that you have nominated. The products will be at your risk from the time of delivery.
    • 6.4. A "Working Day" means a day other than a Saturday, Sunday or public holiday.
  • 7. Cancellation of order/returns policy
    • 7.1. Before returning goods please contact our Careline. The care line numbers are listed in section 4.10 of these terms and conditions.
    • 7.2. We regret that returns are not Freepost unless the product being returned is defective.
    • 7.3. You have the legal right to cancel your order at any time without reason, subject to sections 7.4, 7.5 and 7.6 below, within the 7 working days for orders placed on Our Website in each case starting on the day after delivery, provided that the goods you have ordered are not perishable.

      Any opened product will not be accepted.
    • 7.4. To cancel an order, you must:
      • 7.4.1. first contact the Careline in accordance with clause 7.1 above - you may also be asked to confirm your cancellation in writing to comply with relevant laws;
      • 7.4.2. return the products to us immediately, to the address given to you when you contact the applicable Careline. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage.
      • 7.4.3. return the products to us in the same condition in which you received them and at your own cost and risk;
      • 7.4.4. take care of the products whilst they are in your possession, as you have a legal obligation to do so.
    • 7.5. If you exercise your right to cancel, subject to sections 7.3 and 7.4:
      • 7.5.1. you will receive a full refund of the price you paid for the products (but not your postage costs and other costs incurred in returning the products); and
      • 7.5.2. we will return your money to you by re-crediting it to the payment method you used to pay for the products within 30 days of our receipt of the returned product. The refunds will be made in British pounds sterling (GBP £).
      • 7.5.3. we are not responsible for the fluctuations in the exchange rate between British pounds sterling (GBP £) and any other currency, and provided we have refunded the same amount in pounds sterling (GBP £) as we charged for the products at the point you ordered them, this will constitute a full refund of the purchase price.
    • 7.6. We are unable to accept cancellation or returns of purchases which have been used or opened unless the product is defective.
  • 8. Personal Data and Security
    • 8.1. We use a third party payment services provider ("PSP") to process payments relating to orders for products received through Our Website.
    • 8.2. If you are ordering using Our Website, the last stage in the order process is that details about your order will be passed to our selected PSP. This will be clear from the details presented to you in your browser during the order process. The PSP will ask you to select one of the supported payment methods, and enter relevant details regarding that payment method (for example, if paying by credit card this could include your name and address details, credit card number, expiry date of the card and the security digits on the rear of the card) in order for the payment to be processed.
    • 8.3. When you are using the PSP's web site to enter your payment details, you acknowledge you are using a third party's web site and agree to do so in accordance with the terms and conditions and privacy policy of that web site. Agreeing to such use is a condition of ordering products through either Our Web site or the Careline.
    • 8.4. That payment services provider facilitates payment from you to us using the method you select during the order process. Both we and the PSP will collect certain personal data about you during the process of placing an order. We will use that personal data in order to facilitate your order and to perform any contract that may arise between us as a result of your order. By submitting an order, you are consenting to both our PSP and us using your personal data for these purposes. These uses are in addition to any other uses of your personal data that are described in our published Privacy Policy found on Our Website.
    • 8.5. To ensure that your chosen payment method is not being used without your consent, we and/or the PSP may validate name, address and other personal information supplied by you during the order process against the appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made.
    • 8.6. We will retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. Our PSP will also retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. This is in order to allow us to deal with any questions, issues, cancellations or refunds that may be necessary.
    • 8.7. All data provided by you to us as part of the order process will be treated securely and in accordance with the United Kingdom's Data Protection Act 1998.
    • 8.8. Our ordering and payment process is digitally encrypted using SSL technology to transfer your details to our secure server. SSL is the industry standard for secure on-line payment, it provides a high level of protection to you, and to us and our PSP, against fraudulent transactions. We will pass details of your order to our PSP using secure SSL technology.
    • 8.9. Should you have any questions regarding security, please contact the Careline.
  • 9. Customer Service
    • 9.1. We aim to provide you with an excellent service. However should you have any comments or issues with the TASSIMO Home Delivery Service, in the first instance please contact:

      By phone: the Careline on 0800 032 88 33

      By post: Freepost MDLZ, Consumer Response, Uxbridge, UB8 1DH
    • 9.2. We aim to acknowledge all queries within 3 working days, and deal with complaints within 5 working days.
  • 10. General
    • 10.1. We reserve the right to supplement and amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the TASSIMO Home Delivery Service,
    • 10.2. We also reserve the right to suspend, restrict or terminate access to the TASSIMO Home Delivery Service for any reason at any time.
    • 10.3. These terms and conditions, and all matters relating to orders using Our Website shall be governed by English law and the English courts shall have jurisdiction over any disputes.
  • 11. Liability
    • 11.1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the United Kingdom's Sale of Goods Act 1979, defective products under the United Kingdom's Consumer Protection Act 1987 or any liability which may not otherwise be limited or excluded under applicable law. 11.2 Subject to clause 12.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories, even if such losses result from our breach: 11.2.1 loss of profit; 11.2.2 loss of business; 11.2.3 loss of opportunity; 11.2.4 loss of savings; 11.2.5 loss of the use of money; 11.2.6 loss of existing or future contracts; 11.2.7 loss of data; 11.2.8 loss of goodwill; and/or 11.2.9 loss of reputation. 11.3 We will not be liable for any theft or loss of or destruction to your products once the products are delivered to your nominated delivery address.
  • 12. Trade Marks & Copyright
    • 12.1. We own all the rights in the designs and information on Our Website. You may only print out parts of Our Website for the purpose of ordering products on Our Website. You must not use the material on Our Website for any other purpose.

GENERAL

  • 1. This promotion is open to registered Coffee Club customers who are residents of the Great Britain (England, Wales and Scotland) aged 18 years and older only.
  • 2. The delivery address must be to a UK mainland address, excludes Northern Ireland, CI or BFPO addresses. For those with BFPOs, please ensure delivery to a UK mainland address.
  • 3. Unfortunately we are unable to deliver to the Scottish Highland and Shetland Islands.
  • 4. No changes to the delivery address can be made once the order form has been submitted. Orders will be dispatched from the 8th June, with delivery guaranteed before the 20th June. Please note there will be no delivery on a Saturday or Sunday. This offer will end on the 14th June.
  • 5. The Promoter is Mondelez Europe Services GmbH – UK Branch, Sanderson Road, Uxbridge, Middlesex UB8 1DH (hereinafter “the Promoter”).
  • 6. Participants must have internet access to participate in the Promotion.
  • 7. To Enter: Navigate to www.costatassimo.co.uk, follow the prompts provided to redeem the offer and accept these terms and conditions and the terms of selling set out therein.
  • 8. Participation is personal, third party and/or automated submissions/entries will not be accepted.

THE OFFER

  • 1. Each invited Participant will receive one “Online Offer”, containing an “eCode”, to be redeemed towards the purchase of one black Tassimo T40 machine at the promotional price of £30 (plus postage and packaging £5).
  • 2. The Promotion will start at 00:01 on 08.06.2015 and end at 23:59 on 14.06.2015.
  • 3. This Promotion is not cumulative with any other offer or benefit at www.tassimo.co.uk. This Promotion is only for the purchase of a black Tassimo T40 machine as set out in clause 1 above.
  • 4. Please note this Promotion is subject to availability based on a first come first serve basis, as there is a limited quantity of Tassimo T40 machines available.
  • 5. Purchases are limited to one machine per registered Costa Coffee Club member.
  • 6. This promotion is limited to 25,000 machines only, issued on a first come, first served basis.

MISCELLANEOUS

  • 1. The offer is non-transferable and there is no cash alternative. The Promoter reserves the right to present an alternative offer of at least equal monetary value if circumstances deem this necessary.
  • 2. The Promoter accepts no responsibility for entries that are lost and/or not received, corrupted or delayed or which are unable to be sent due to technical errors or any other reason beyond its control.
  • 3. The Promoter is committed to respecting the privacy of individuals according to relevant laws and regulations.
  • 4. Please be aware that any personal data participants provide to us shall be included in an automated file owned by the Promoter with the aim at managing the participation in the current promotion, as well as the management of offers and commercial communications.
  • 5. Personal details submitted to ensure the adequate management of this promotion will be utilised in accordance with Tassimo’s privacy policy, which is set out on www.tassimo.co.uk. Participants are entitled to exercise their rights regarding access, amendment, cancellation or revocation of their data by calling Tassimo Careline UK at 0800 032 88 33 (UK only, phone calls made from a mobile phone might be charged).
  • 6. The Promoter will make every effort to ensure the Promotion runs without any technical problems. The Promoter is not responsible for interruptions of service due to technical issues, system or software failures, delays or other issues that may affect the ability of entrants to participate in the promotion or to operate the website.
  • 7. The Promoter reserves the right to ask participants for proof of age and identity.
  • 8. If for any reason the promotion is not capable of running, as planned, due to causes beyond the Promoter’s control, the Promoter reserves the right to cancel, terminate, eliminate, modify or suspend all or any part of the promotion, at any time without prior notice.
  • 9. By taking part in this promotion all participants give their acceptance to be bound by the terms and conditions of this promotion as so stated herein.
  • 10. This Promotion does not establish any obligation of the Promoter. Promoters’ decisions are final and binding for all participants.
  • 11. Any matter arising from this Promotion and/or these Terms and Conditions shall be governed by the laws of England and Wales.

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Costa Happy Taste Guarantee

If you are not satisfied with the taste of the barista made Costa drink you have purchased, you may speak to a member of staff to claim, as a replacement, any barista made drink of the same size as the drink you originally purchased, subject to the following conditions:

      1. Our Happy Taste Guarantee applies to drinks purchased between [16th October and 1st May 2016 (inclusive)].
      2. Our Happy Taste Guarantee applies only to drinks handcrafted by a Costa barista in participating stores in the United Kingdom [and Ireland] only.
      3. Our Happy Taste Guarantee does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.
      4. You must claim your replacement drink within 48 hours of purchasing the original drink.

      5. Our Happy Taste Guarantee does not apply where you are not satisfied with the taste of your drink due to circumstances that are beyond our reasonable control, such as extreme weather conditions, labour disputes and power cuts.
      6. We reserve the right to reject claims made by individuals who are, in the store manager's reasonable opinion, abusing the Happy Taste Guarantee, for example by making excessive claims for replacement drinks save where the store manager is satisfied that there is a good reason for such claims. We also reserve the right to reject claims by individuals who have been abusive to our staff or other customers or who have caused damage to our stores.
      7. There is no cash alternative to the replacement drink and Costa Coffee Club members will not receive points in respect of the replacement drink.
      8. We reserve the right to extend, withdraw, amend or suspend this offer or these terms and conditions at any time if circumstances beyond our control make this unavoidable.

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Costa Collect Trial Terms and Conditions

Costa is launching a new service for users of the Costa Coffee Club App (the "App") called "Costa Collect".

Costa Collect will allow users of the App to pre-order selected coffee and food items from participating Costa outlets using Costa Pay and pick their order up in-store. Prior to launching Costa Collect across the UK, we are conducting a trial which is open to selected customers that have shopped in our Eldon Street branch in the past six months (the "Trial").

In order to use Costa Collect, follow the instructions on the App to choose the items you want to order from our Eldon Street branch. The purchase price for your order will be deducted from your Costa Pay Account. You must have sufficient funds in your Costa Pay Account to pay for your order in full. Once you have placed your order we will e-mail you a receipt for it and display an order number in your app. Simply show your order number to a member of staff at the Eldon Street branch at the collection point and you will be given the coffee and/or food items that you have ordered.

Please note that we will provide and estimated time when your drink will be ready for collection and if you your order is not collected within 30 minutes of the specified collection time, it will be disposed of and you will not receive a refund. You do not have a right to cancel any order made through Costa Collect under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Coffee Club Members will earn points on purchases made via Costa Collect in the same way in which they earn points on purchases made in store.

The promoter is Costa Coffee, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Toastie Meal Deal Offer Terms and Conditions

Terms & Conditions:

  1. Offer applies when a primo hot drink and toastie are purchased together in a participating Costa store in the UK between 21st to 27th April 2016 (inclusive).
  2. Offer excludes Cortado, Mocha Cortado, all pre-packaged drinks, all coffees and hot drinks in Solo & Doppio sizes, Tesco traditional & decaf tea, extra syrup, coffee shots, toppings, Old Paradise Street, the full Costa Ice range and Breakfast Bloomer Toastie.
  3. Offer is limited to one primo hot drink and toastie per customer per visit and is subject to availability.
  4. If more than one primo hot drink and/or toastie are purchased, the offer price will apply to highest priced drink/toastie combination selected and the additional items will be charged at their usual price.
  5. Offer cannot be used with any other offer, promotion or voucher including the Whitbread privilege card or Costa Coffee Club Loyalty scheme.
  6. Costa reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
  7. The Toastie Meal Deal is not available in any branches of Costa in Moto and Roadchef locations, stores in Ireland or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

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Costa Feedback

Free Coffee For A Month Terms & Conditions:

    1. Who can enter:
      • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Whitbread for the purposes of administering the promotion and by Fizzback for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 4 March 2016 until 23:59 on 31 December 2016
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw.
      • 3.2 Each winner will receive 6510 Coffee Club card points on a pre-loaded Coffee Club card (to be used at participating stores). The prize is equal to 31 primo Cappuccinos. All Costa Coffee Club card terms and conditions apply.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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Costa Book of the Year Prize Draw Promotion

Terms & Conditions:

    1. INTRODUCTION
      • 1.1 By entering this promotion, all entrants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.
      • 1.2 By entering the Costa Book of the Year Prize Draw Promotion ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. If you do not accept these Terms and Conditions in full, you will not be entered the Promotion.
      • 1.3 The promotion is open to registered Costa Coffee Club members who are residents of the UK (excl. Northern Ireland) and aged 18 or over at the date on which they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with this promotion and any member of their respective immediate families.
      • 1.4 Entry opens at 00:01 GMT on 31 March 2016 and closes at 23:59 GMT on 7 April 2016. Entries received after this time and date will not be eligible to win a prize.
      • 1.5 No purchase is necessary to enter the promotion. However, in order to enter the promotion you must have an Internet connection.
    2. ENTRY TO THE PROMOTION:
      • 2.1 To enter the Promotion, you must visit the Promotion page www.costa.co.uk/promo/16-03-31-brews-and-books/ and enter your registered Coffee Club email address. Any entries which do not include a valid, Coffee Club e-mail address will be disqualified.
      • 2.2 Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice
    3. WINNERS
      Five winners will be selected at random by an independent adjudicator from all eligible and correct entries on 12/04/2016.
      • 3.1 The winners will be notified using the contact details provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
      • 3.2 If the winner does not respond or provide confirmation of their details within 10 days of being notified, the Promoter reserves the right to select a new winner at random from all remaining eligible and correct entries.
      • 3.3 The Promoter reserves the right to publish the winner's photograph, name and county on its website, social media sites and in other communications. By participating in the Promotion, the winner agrees to take part in publicity associated with the Promotion.
      • 3.4 The winner's name and county will be available on request by e-mailing talktocosta@whitbread.com within 3 months of the closing date
    4. THE PRIZE:
      • 4.1 Each winner will win one of five signed copies of The Lie Tree by Frances Hardinge.
    5. CONDITIONS:
      • 5.1 In the event that the promoter is unable to contact a winner within 10 working days of the prize draw, the promoter reserves the right to award the prize to an alternative winner selected at random from the remaining eligible entries.
      • 5.2 No cash alternative. Prizes are non-transferable and cannot be resold. The promoter reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by the promoter, the prize will only be awarded to the winners.
      • 5.3 Each winner agrees to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each winner's name, photograph and county on its website and social media pages or to publicise the prize-giving presentation (if applicable) within a year of the closing date.
      • 5.4 Each winner's name and county are available on request by emailing costacoffeeclub@whitbread.com within 30 days of the closing date.
      • 5.5 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.
      • 5.6 The promoter reserves the right at any time, in its absolute discretion, to:
        1. verify the eligibility of any entrant (including their age and place of residence);
        2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
        3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
      • LIABILITY:
        • 6.1 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion.
        • 6.2 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
      • GENERAL:
        • 7.1 Any decision of the promoter in respect of the promotion is final. No correspondence will be entered into.
        • 7.2 The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
        • 7.3 All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each entrant. The promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the promotion, each entrant consents to the use of their personal data in accordance with these terms and conditions.
        • 7.4 Any images are an illustrative example and do not show the exact prize(s).
        • 7.5 This promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion or these terms and conditions. If you are a resident of Scotland, you may also bring proceedings in Scotland.
        • 7.6 The promoter is Costa Coffee, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Win a Kindle Competition Prize Draw

Terms & Conditions:

    1. INTRODUCTION:
      • 1.1 By entering the Win a Kindle prize draw ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. All entry instructions form part of these Terms and Conditions. If you do not accept these Terms and Conditions in full, you should not enter the Promotion.
      • 1.2 The Promotion is organised by Costa Limited (Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE) ("Promoter").
      • 1.3 The Promotion is open to registered Costa Coffee Club members who are UK residents [(excluding Northern Ireland)] and aged 18 or over at the date on which they enter the Promotion. Employees of the Promoter, its group companies, its agents or anyone professionally connected with the Promotion and any member of their respective immediate families are not eligible to enter. The Promoter reserves the right to verify the eligibility of all entrants and disqualify any entries which it believes to be invalid or in breach of these Terms and Conditions (see also section 5.2 below).
      • 1.4 The first Promotion opens on 1st April 2016 at 06:00 GMT, and closes on 23rd June 2016 at 23:59 GMT. The second Promotion starts on 24th June 2016 at 06:00 GMT, and closes on 22nd September 2016 at 23:59 GMT. The third Promotion starts on 23rd September 2016 at 06:00 GMT, and closes on 9th December 2016 at 23:59 GMT. The fourth Promotion starts on 10th December 2016 at 06:00 GMT, and closes on 31st March 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the Promotion and will not be eligible to win a prize.
      • 1.5 No purchase is necessary to enter the Promotion. However, in order to enter the Promotion you will need a device with access to the internet and an internet connection. No refund may be claimed for any expenses incurred relating to the use of such a device and/or an internet connection for the purpose of entering the Promotion.
    2. ENTRY TO THE PROMOTION:
      • 2.1 To enter the Promotion, you must visit the Promotion page at http://www.costa.co.uk/kindle-prize-draw and submit your registered Coffee Club e-mail address where directed. Any entries which do not include such a valid registered e-mail address will be disqualified.
      • 2.2 Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice.
    3. WINNER:
      • 3.1 One winner for each promotional period will be selected at random by an independent adjudicator from all eligible entries on 30th June 2016 (for the period: 1st April 2016 at 06:00 GMT, to 23rd June 2016 at 23:59 GMT), on 30th September 2016 (for the period: 24th June 2016 at 06:00 GMT, to 22nd September 2016 at 23:59 GMT), on 16th December 2016 (for the period: 23rd September 2016 at 06:00 GMT, to 9th December 2016 at 23:59 GMT), and on 7th April 2017 (for the period: 10th December 2016 at 06:00 GMT, to 31st March 2017 at 23:59 GMT).
      • 3.2 The winner will be notified using the registered Coffee Club e-mail address provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
      • 3.3 If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
      • 3.4 The Promoter reserves the right to publish the winner's name and county on its website, social media sites and in other communications. By participating in the Promotion, each entrant consents to such publication and the winner agrees to take part in such other reasonable publicity as may be required by the Promoter in respect of the Promotion.
      • 3.5 By entering this Promotion, the winner agrees that their name and county will be available on request by e-mailing talktocosta@whitbread.com within 3 months of the closing date.
    4. THE PRIZE:
      • 4.1 The winner will receive a Kindle Fire HD 8 Tablet and £50 worth of Amazon vouchers
      • 4.2 The prize will be delivered within [28] working days from the date that NDL receives confirmation of the delivery address of the winner in accordance with section 3.2 above.
      • 4.3 Should this product be unavailable at the time of purchase for the winner, NDL Group reserves the right to substitute with an alternative of equal or greater value. Specifications are subject to change for the manufacturer without notice.
      • 4.4 The prize is non-transferrable, non-exchangeable and no cash alternative is available. The Promoter reserves the right to substitute the prize for a reasonable alternative of equal or greater value.
    5. OTHER CONDITIONS:
      • 5.1 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted.
      • 5.2 The Promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any entrant (including their age and place of residence); (ii) disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and (iii) disqualify any entrant found to be abusing or tampering with the operation of the Promotion or who the Promoter believes to have acted in breach of these Terms and Conditions.
      • 5.3 The Promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, corrupted or misdirected, to the maximum extent permitted by applicable law.
      • 5.4 The Promoter accepts no responsibility for any losses, damages or claims incurred by any person in connection with the Promotion or receipt or misuse of the prize, to the maximum extent permitted by applicable law.
    6. GENERAL:
      • 6.1 Any decision of the Promoter in respect of the Promotion is final. You can contact us in relation to this Promotion by emailing talktocosta@whitbread.com.
      • 6.2 All personal data submitted in connection with the Promotion will be processed by the Promoter for the purposes of administering and managing the Promotion and, where applicable, awarding the prize. The Promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the Promotion, each entrant consents to the use of their personal data in accordance with these Terms and Conditions.
      • 6.3 Any images are an illustrative example and do not show the exact prize(s).
      • 6.4 The Promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these Terms and Conditions at any time if circumstances beyond its control make this unavoidable.
      • 6.5 This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion or these Terms and Conditions.
      • 6.6 Please print a copy of these Terms and Conditions for your records.

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Reusable Cup Donation

Terms & Conditions:

  1. For every drink purchased in a [UK or Eire] Costa store, excluding proud to serve outlets, between 21st April 2016 and 21st June 2016 with a reusable travel cup, Costa will donate £0.10p up to a limit of £100k from each drink to Keep Britain Tidy (registered charity number: 1071737) to help cut down on waste and create a better environment.
  2. The donations will run until 21st June 2016, unless a total of £100k customer donations has been reached prior to the closing date.
  3. Only reusable cups that are clean and with a lid will be accepted.
  4. For every Costa travel cup purchased in a [UK or Eire] Costa store, excludes franchise partners and proud to serve outlets, Costa will donate 64.41p from the sale of each up to Costa Foundation (registered charity number: 1147400, registered in Scotland SCO43414) to help [the Costa Foundation build schools in coffee growing communities].
  5. For more information please visit www.costafoundation.com

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