Terms & Conditions

The Nation's Favourite | Costa Gift Card Terms And Conditions | Terms And Conditions | Never A Dull Cup GuaranteeCosta Collect TrialCosta Feedback – Free coffee for a month | 25p Discount  | Wandsworth Offer

The Nation's Favourite

Costa has been voted the Nation's Favourite coffee shop for the fifth year running in an independent survey published by Allegra Strategies. Details of the survey broken down by geography are provided below:

Nationwide:
Source: in an independent survey of 5000 people published in December 2014 by Allegra Strategies, 50% voted Costa their favourite coffee shop.

London:
Source: in an independent survey of 386 people published in December 2014 by Allegra Strategies, 39% voted Costa their favourite coffee shop.

Scotland:
Source: in an independent survey of 215 people published in December 2014 by Allegra Strategies, 51% voted Costa their favourite coffee shop.

Wales:
Source: in an independent survey of 138 people published in December 2014 by Allegra Strategies, 46% voted Costa their favourite coffee shop. 

For more information please contact Allegra Strategies.

Costa Express

9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers) would recommend Costa Express to family or friends*
Source: *9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers). You Gov's Costa Express Customer Satisfaction survey, May 2015 - fieldwork period 12-15 May 2015, with a sample of 527 recent (last 4 weeks) users of Costa Express (including 284 who class themselves as Coffee Lovers).

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Costa Gift Card Terms and Conditions

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costa.co.uk/giftcard. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Registering your Costa Gift Card
You can register your Costa Gift Card by following the instructions at www.costa.co.uk/giftcard.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Data Protection and Privacy
If you register your Costa Gift Card on the Costa Gift Card website you will be asked to provide certain personal information, including your name, address and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. The Costa Gift Card Privacy Policy (available at www.costa.co.uk) will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

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Never A Dull Cup Guarantee

If you are not satisfied with the taste of the barista made Costa drink you have purchased, you may speak to a member of staff to claim, as a replacement, any barista made drink of the same size as the drink you originally purchased, subject to the following conditions:

      1. Our Never a Dull Cup guarantee applies to drinks purchased between [8th September and 3rd November].
      2. Our Never a Dull Cup guarantee applies only to drinks handcrafted by a Costa barista in participating stores in the United Kingdom [and Ireland] only.
      3. Our Never a Dull Cup guarantee does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      4. You must claim your replacement drink within 48 hours of purchasing the original drink.
      5. Our Never a Dull Cup guarantee does not apply where you are not satisfied with the taste of your drink due to circumstances that are beyond our reasonable control, such as extreme weather conditions, labour disputes and power cuts.
      6. We reserve the right to reject claims made by individuals who are, in the store manager's reasonable opinion, abusing the Never a Dull Cup guarantee, for example by making excessive claims for replacement drinks save where the store manager is satisfied that there is a good reason for such claims. We also reserve the right to reject claims by individuals who have been abusive to our staff or other customers or who have caused damage to our stores.
      7. There is no cash alternative to the replacement drink and Costa Coffee Club members will not receive points in respect of the replacement drink.
      8. We reserve the right to extend, withdraw, amend or suspend this offer or these terms and conditions at any time if circumstances beyond our control make this unavoidable.

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Costa Collect Trial Terms and Conditions

Costa is launching a new service for users of the Costa Coffee Club App (the "App") called "Costa Collect".

Costa Collect will allow users of the App to pre-order selected coffee and food items from participating Costa outlets using Costa Pay and pick their order up in-store. Prior to launching Costa Collect across the UK, we are conducting a trial which is open to selected customers that have shopped in our Eldon Street branch in the past six months (the "Trial").

In order to use Costa Collect, follow the instructions on the App to choose the items you want to order from our Eldon Street branch. The purchase price for your order will be deducted from your Costa Pay Account. You must have sufficient funds in your Costa Pay Account to pay for your order in full. Once you have placed your order we will e-mail you a receipt for it and display an order number in your app. Simply show your order number to a member of staff at the Eldon Street branch at the collection point and you will be given the coffee and/or food items that you have ordered.

Please note that we will provide and estimated time when your drink will be ready for collection and if you your order is not collected within 30 minutes of the specified collection time, it will be disposed of and you will not receive a refund. You do not have a right to cancel any order made through Costa Collect under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Coffee Club Members will earn points on purchases made via Costa Collect in the same way in which they earn points on purchases made in store.

The promoter is Costa Coffee, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Costa Feedback

Free Coffee For A Month Terms & Conditions:

    1. Who can enter:
      • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Whitbread for the purposes of administering the promotion and by Fizzback for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 4 March 2016 until 23:59 on 31 December 2016
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw.
      • 3.2 Each winner will receive 6510 Coffee Club card points on a pre-loaded Coffee Club card (to be used at participating stores). The prize is equal to 31 primo Cappuccinos. All Costa Coffee Club card terms and conditions apply.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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25p Discount

Terms & Conditions:

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet or Moto Costa store.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  5. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

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Free Coffee For a Month Points Promotion

Terms & Conditions:

      1. INTRODUCTION
        • 1.1 By entering this promotion, all participants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.
        • 1.2 The promotion is open to selected newly registered UK (excl. Northern Ireland) Costa Coffee Club Members aged 18 or over at the date on which they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with this promotion and any member of their respective immediate families.
      2. ENTRY TO THE PROMOTION:
        • 2.1 To enter the promotion, simply use your Coffee Club card or scan your Coffee Club app within seven days of the end date of the promotional email you received, when you make a purchase at participating Costa. Each purchase within this time frame constitutes an entry into the prize draw
        • 2.2 The first promotion opens on 28th June 2016 at 06:00 GMT, and closes on 30th September 2016 at 23:59 GMT. The second prize draw period starts on 1st October 2016 at 6:00 GMT, and closes on 31st December 2016 at 23.59 GMT. The third prize draw period starts on 1st January 2017 at 06:00 GMT, and closes on 31st March 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the promotion and will not be eligible to win a prize. Those whom receive a promotional email which stipulates a seven-day period which transcends two prize draw periods, and whom purchase within both prize draw period, will be entered into both draw accordingly.
      3. WINNERS:
        • 3.1 One winner for each prize draw will be selected at random by an independent adjudicator on 7th October 2016 (for all eligible entries made between 28th June 2016 at 6:00 GMT to 30th September 2016 at 23:59 GMT), on 6th January (for all eligible entries made between 1st October at 06:00 GMT, to 31st December 22016 at 23.59 GMT), and on 7th April 2017 (for eligible entries made between 1st January at 06:00 GMT, and 31st March 2017 at 23.59 GMT).
        • 3.2 The winner will be notified using the registered Coffee Club e-mail address provided at entry within 14 days of being selected and will be asked to confirm their details so that the prize can be awarded.
        • 3.3 If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
      4. THE PRIZES:
        • 4.1 One prize of 10,000 Costa Coffee Club points will be available for each promotional period (three prizes in total).
      5. CONDITIONS:
        • 5.1 Each winner's prize will be automatically added to their Costa Coffee Club account within 15 days after they have confirmed that they would like to receive the prize in accordance with paragraph 3.2 of these terms and conditions.
        • 5.2 No cash alternative. Prizes are non-transferable and cannot be resold. Points are issued subject to and strictly in accordance with the Costa Coffee Club Membership Terms and Conditions, available www.costa.co.uk/coffee-club. The promoter reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by the promoter, the prizes will only be awarded to the winners.
        • 5.3 Each winner agrees to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each winner's name, photograph and county on its website, Facebook page, Twitter account and on Costa Coffee Club mailings and newsletters within a year of the closing date.
        • 5.4 Each winner's name and county are available on request by emailing talktocosta@whitbread.com within 30 days of the closing date.
        • 5.5 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.
        • 5.6 All costs and expenses not included within the prizes are the responsibility of the winner(s).
        • 5.7 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any participant (including their age and place of residence);
          2. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify participant who do not give correct contact details or those who make an entry on someone else's behalf.
      6. LIABILITY:
        • 6.1 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 6.2 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
      7. GENERAL:
        • 7.1 Any decision of the promoter in respect of the promotion is final. For questions regarding the promotion, email talktocosta@whitbread.com.
        • 7.2 The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
        • 7.3 All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter will not use any personal data for any other purposes without the consent of the relevant participant. By participating in the promotion, each participant consents to the use of their personal data in accordance with these terms and conditions.
        • 7.4 Any images are an illustrative example and do not show the exact prize(s).
        • 7.5 This promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion or these terms and conditions.
        • 7.6 The promoter is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Wandsworth Offer

Terms & Conditions:

Voucher is valid for one use only and must be handed to a team member at the till when you place your order. This card entitles the holder to 25% off total bill at Costa, 328-334 Old York Road, Wandsworth, SW18 1SS, to be enjoyed up until and including 12th January 2017. The store closes at 9pm Monday-Saturday and 7pm on Sundays.

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