Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the ninth year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of an independent panel of 3,065 coffee shop visitors, with 51% citing Costa Coffee as their preferred café.

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costacoffeeforbusiness.co.uk. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup.
  5. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  6. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

For a list of stores participating in the Chatty Café scheme please click here.

More information can be found here: thechattycafescheme.co.uk

We love bringing you the latest news, exclusive offers and hot competitions, but if you’d rather not hear from us anymore, you can unsubscribe. 

Or alternatively please contact on our customer services team at costacoffeeclub@whitbread.com.

Buy any Primo hot drink or coffee over ice (excluding seasonal drinks) or any packaged drink, an entry Ham & Cheese toastie or a Chicken & Bacon Sandwich or Tomato and Basil Soup or a Mozzarella & Sun Dried Tomato Pasta Salad and either crisps or popchips (excluding Pom-Bear and sweet potato crisps), or a single piece of fruit for £4.95 between 11am -2pm in one of our participating UK stores from Thursday 7th March to Wednesday 1st May 2019 (inclusive). Subject to availability. Subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot/over ice drink purchased will be charged at full price.

2. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

3. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. 

4. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

5. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy any Medio or Massimo hot drink or Flat White (excluding seasonal drinks) before 11am in one of our participating UK stores from Thursday 7th March to Wednesday 1st May 2019 (inclusive) and you can purchase a bacon roll or Egg Muffin for £2. Subject to availability. Subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Purchase of the Medio or Massimo hot drink or Flat White, Bacon Roll or Egg Muffin must be made together in the same transaction.

2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

4. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

6. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy any Medio or Massimo hot drink or Flat White before 11am in one of our participating UK stores from Thursday 7th March to Wednesday 1st May 2019 (inclusive) and you can purchase a Croissant, 2 slices of toast or Porridge for £1. Subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Purchase of the Medio or Massimo hot drink (including White Hot Chocolate), or Flat White, Croissant, Toast (white or brown excluding fruit toast), or Porridge must be made together in the same transaction.

2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

3. All compotes and condiments, i.e honey, jam, Nutella, marmalade, Marmite are chargeable at full retail price.

4. Free of charge option between butter or sunflower spread remains included- 3 portions.

5. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

6. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. 

7. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

8. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.