Terms & Conditions

Costa Gift Card Terms And Conditions | Terms And Conditions | Never A Dull Cup GuaranteeCosta Feedback – Free coffee Offer | Reusable Cups - 25p Discount | Bacon Roll Only £2 Promotion | Porridge Only £1 Promotion | Summer Book Competition Prize Draw | Summer Drinks Co Creation | No Crimes Against Coffee Invite | Billionaire’s Hot Chocolate Offer | Coffee exchange – Monday 30th October | Festive Feelings Email | Christmas Drink Vote | Lapland Prize Promotion | Make The Future: Coffee Giveaway Promotion

Costa Gift Card Terms and Conditions

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costa.co.uk/gifting. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

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Never A Dull Cup Guarantee

If you are not satisfied with the taste of the barista made Costa drink you have purchased, you may speak to a member of staff to claim, as a replacement, any barista made drink of the same size as the drink you originally purchased, subject to the following conditions:

      1. Our Never a Dull Cup guarantee applies to drinks purchased until 1st Decemeber 2017.
      2. Our Never a Dull Cup guarantee applies only to drinks handcrafted by a Costa barista in participating stores in the United Kingdom [and Ireland] only.
      3. Our Never a Dull Cup guarantee does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      4. You must claim your replacement drink within 48 hours of purchasing the original drink.
      5. Our Never a Dull Cup guarantee does not apply where you are not satisfied with the taste of your drink due to circumstances that are beyond our reasonable control, such as extreme weather conditions, labour disputes and power cuts.
      6. We reserve the right to reject claims made by individuals who are, in the store manager's reasonable opinion, abusing the Never a Dull Cup guarantee, for example by making excessive claims for replacement drinks save where the store manager is satisfied that there is a good reason for such claims. We also reserve the right to reject claims by individuals who have been abusive to our staff or other customers or who have caused damage to our stores.
      7. There is no cash alternative to the replacement drink and Costa Coffee Club members will not receive points in respect of the replacement drink.
      8. We reserve the right to extend, withdraw, amend or suspend this offer or these terms and conditions at any time if circumstances beyond our control make this unavoidable.

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Costa Feedback

Free Coffee For A Month Terms & Conditions:

    1. Who can enter:
      • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Whitbread for the purposes of administering the promotion and by Fizzback for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 4 March 2016 until 23:59 on 31 December 2016
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw.
      • 3.2 Each winner will receive 6510 Coffee Club card points on a pre-loaded Coffee Club card (to be used at participating stores). The prize is equal to 31 primo Cappuccinos. All Costa Coffee Club card terms and conditions apply.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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Reusable Cups - 25p Discount

Terms & Conditions:

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup.
  5. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  6. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

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Kindle competition

Terms & Conditions:

  1. INTRODUCTION:
    1. By entering the Win a Kindle prize draw ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. All entry instructions form part of these Terms and Conditions. If you do not accept these Terms and Conditions in full, you should not enter the Promotion.
    2. The Promotion is organised by Costa Limited (Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE) ("Promoter").
    3. The Promotion is open to registered Costa Coffee Club members who are UK residents [(excluding Northern Ireland)] and aged 18 or over at the date on which they enter the Promotion. Employees of the Promoter, its group companies, its agents or anyone professionally connected with the Promotion and any member of their respective immediate families are not eligible to enter. The Promoter reserves the right to verify the eligibility of all entrants and disqualify any entries which it believes to be invalid or in breach of these Terms and Conditions (see also section 5.2 below).
    4. The Promotion opens on 1st April 2017 at 06:00 GMT, and closes on 30th June 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the Promotion and will not be eligible to win a prize.
    5. No purchase is necessary to enter the Promotion. However, in order to enter the Promotion you will need a device with access to the internet and an internet connection. No refund may be claimed for any expenses incurred relating to the use of such a device and/or an internet connection for the purpose of entering the Promotion.
  2. ENTRY TO THE PROMOTION:
    1. To enter the Promotion, you must visit the Promotion page at /kindle-prize-draw and submit your registered Coffee Club e-mail address where directed. Any entries which do not include such a valid registered e-mail address will be disqualified.
    2. Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice.
  3. WINNER:
    1. One winner be selected at random by an independent adjudicator from all eligible entries on 7th July 2017 (for the period: 1st April 2017 at 06:00 GMT, to 30th June 2017 at 23:59 GMT).
    2. The winner will be notified using the registered Coffee Club e-mail address provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
    3. If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
    4. The Promoter reserves the right to publish the winner's name and county on its website, social media sites and in other communications. By participating in the Promotion, each entrant consents to such publication and the winner agrees to take part in such other reasonable publicity as may be required by the Promoter in respect of the Promotion.
    5. By entering this Promotion, the winner agrees that their name and county will be available on request by e-mailing talktocosta@whitbread.com within 3 months of the closing date.
  4. THE PRIZE:
    1. The winner will receive a Kindle Fire HD 8 Tablet and £50 worth of Amazon vouchers
    2. The prize will be delivered within [28] working days from the date that NDL receives confirmation of the delivery address of the winner in accordance with section 3.2 above.
    3. Should this product be unavailable at the time of purchase for the winner, NDL Group reserves the right to substitute with an alternative of equal or greater value. Specifications are subject to change for the manufacturer without notice.
    4. The prize is non-transferrable, non-exchangeable and no cash alternative is available. The Promoter reserves the right to substitute the prize for a reasonable alternative of equal or greater value.
  5. OTHER CONDITIONS:
    1. No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted.
    2. The Promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any entrant (including their age and place of residence); (ii) disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and (iii) disqualify any entrant found to be abusing or tampering with the operation of the Promotion or who the Promoter believes to have acted in breach of these Terms and Conditions.
    3. The Promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, corrupted or misdirected, to the maximum extent permitted by applicable law.
    4. The Promoter accepts no responsibility for any losses, damages or claims incurred by any person in connection with the Promotion or receipt or misuse of the prize, to the maximum extent permitted by applicable law.
  6. GENERAL:
    1. Any decision of the Promoter in respect of the Promotion is final. You can contact us in relation to this Promotion by emailing talktocosta@whitbread.com.
    2. All personal data submitted in connection with the Promotion will be processed by the Promoter for the purposes of administering and managing the Promotion and, where applicable, awarding the prize. The Promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the Promotion, each entrant consents to the use of their personal data in accordance with these Terms and Conditions.
    3. Any images are an illustrative example and do not show the exact prize(s).
    4. The Promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these Terms and Conditions at any time if circumstances beyond its control make this unavoidable.
    5. This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion or these Terms and Conditions.
    6. Please print a copy of these Terms and Conditions for your records.

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Bacon Roll Only £2 Promotion

Bacon roll only £2 with purchase of any medio or massimo hot drink or flat until 11am.

      1. Buy any Costa medio or massimo hot drink or flat white before 11am in one of our participating UK stores from Thursday 2nd  November to Wednesday 3rd January 2018 (inclusive) and you can purchase a bacon roll for £2.
      2. Purchase of the medio or massimo hot drink or flat white and bacon roll must be made in the same transaction.
      3. Please note that any additional syrups, coffee shots or toppings that do not come as standard with the eligible hot drink purchased will be charged at full price.
      4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
      5. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.
      6. Please click here for a list of non-participating stores.
      7. Promotion does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
      9. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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Porridge Only £1 Promotion

Porridge only £1 with purchase of any medio or massimo hot drink or flat white until 11am.

      1. Buy any Costa medio or massimo hot drink or flat white before 11am in one of our participating UK stores from Thursday 2nd November to Wednesday 3rd January 2018 (inclusive) and you can purchase porridge for £1.
      2. Purchase of the medio or massimo hot drink or flat white and the porridge must be made together in the same transaction.
      3. Please note condiments or fruit do not come as standard with the breakfast porridge and if purchased will be charged at full price.
      4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
      5. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.
      6. Please click here for a list of non-participating stores.
      7. Promotion does not apply to drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
      9. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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Summer Book Competition Prize Draw

Terms & Conditions:

        1. Introduction
          • 1.1 By entering the Summer Books Bundle prize draw ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. All entry instructions form part of these Terms and Conditions. If you do not accept these Terms and Conditions in full, you should not enter the Promotion.
          • 1.2 The Promotion is organised by Costa Limited (Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE) ("Promoter").
          • 1.3 The Promotion is open to registered Costa Coffee Club members who are UK residents [(excluding Northern Ireland)] and aged 18 or over at the date on which they enter the Promotion. Employees of the Promoter, its group companies, its agents or anyone professionally connected with the Promotion and any member of their respective immediate families are not eligible to enter. The Promoter reserves the right to verify the eligibility of all entrants and disqualify any entries which it believes to be invalid or in breach of these Terms and Conditions (see also section 5.2 below).
          • 1.4 The Promotion opens on 1 June 2017 at 06:00 GMT, and closes on 7 June 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the Promotion and will not be eligible to win a prize.
          • 1.5 No purchase is necessary to enter the Promotion. However, in order to enter the Promotion you will need a device with access to the internet and an internet connection. No refund may be claimed for any expenses incurred relating to the use of such a device and/or an internet connection for the purpose of entering the Promotion.
        2. Entry to the Promotion:
          • 2.1 To enter the Promotion, you must visit the Promotion page at /promo/17-05-31-summer-mood-reads and submit your registered Coffee Club e-mail address where directed. Any entries which do not include such a valid registered e-mail address will be disqualified.
          • 2.2 Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice.
        3. Winner:
          • 3.1 Two winners will be selected at random by an independent adjudicator from all eligible entries on 14 July 2017
          • 3.2 The winner will be notified using the registered Coffee Club e-mail address provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
          • 3.3 If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
          • 3.4 The Promoter reserves the right to publish the winner's name and county on its website, social media sites and in other communications. By participating in the Promotion, each entrant consents to such publication and the winner agrees to take part in such other reasonable publicity as may be required by the Promoter in respect of the Promotion.
          • 3.5 By entering this Promotion, the winner agrees that their name and county will be available on request by e-mailing costacoffee@whitbread.com. within 3 months of the closing date.
        4. The Prize:
          • 4.1 The winner will receive one bundle containing the following books: I Am Pilgrim by Terry Hayes, All Our Wrong Todays by Elan Mastai, The Great Gatsby by F Scott Fitzgerald, The Pursuit of Love by Nancy Mitford, Small Island by Andrea Levy, Rebecca by Daphne du Maurier, The Wild Other by Clover Stroud, Meet Me In The In Between by Bella Pollen, The Examined Life by Stephen Grosz and The Dubliners by James Joyce.
          • 4.2 The prize will be delivered within 30 working days of confirmation in accordance with section 3.2 above.
          • 4.3 The prize is non-transferrable, non-exchangeable and no cash alternative is available. The Promoter reserves the right to substitute the prize for a reasonable alternative of equal or greater value.
        5. Other Conditions:
          • 5.1 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted.
          • 5.2 The Promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any entrant (including their age and place of residence); (ii) disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and (iii) disqualify any entrant found to be abusing or tampering with the operation of the Promotion or who the Promoter believes to have acted in breach of these Terms and Conditions.
          • 5.3 The Promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, corrupted or misdirected, to the maximum extent permitted by applicable law.
          • 5.4 The Promoter accepts no responsibility for any losses, damages or claims incurred by any person in connection with the Promotion or receipt or misuse of the prize, to the maximum extent permitted by applicable law.
        6. General:
          • 6.1 Any decision of the Promoter in respect of the Promotion is final. You can contact us in relation to this Promotion by emailing costacoffee@whitbread.com.
          • 6.2 All personal data submitted in connection with the Promotion will be processed by the Promoter for the purposes of administering and managing the Promotion and, where applicable, awarding the prize. The Promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the Promotion, each entrant consents to the use of their personal data in accordance with these Terms and Conditions.
          • 6.3 Any images are an illustrative example and do not show the exact prize(s).
          • 6.4 The Promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these Terms and Conditions at any time if circumstances beyond its control make this unavoidable.
          • 6.5 This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion or these Terms and Conditions.
          • 6.6 Please print a copy of these Terms and Conditions for your records. They will only be available here until 31 June 2017 at 23:59

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Summer Drinks Co Creation

Terms and Conditions

This promotion is open to selected Costa Coffee Club members who are residents of the UK (excl. Northern Ireland) and over 18 years of age at the time that they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with the promotion and any member of their respective immediate families. By entering the promotion, all participants will be deemed to have accepted these terms and conditions in full.

To enter the promotion, think of an idea for a cold summer drink that you would like to see on the 2018 Summer menu in Costa Coffee stores and submit your recipe and the name for your coffee to us using the entry form provided between 00:01am on 20 July 2017 and 11.59pm on 26 July 2017 (the "Promotion Period"). You may enter the promotion as many times as you wish during the Promotion Period, but must submit a new recipe and name for your summer drink each time your enter.

Please note: your summer drink idea must not include alcohol or nuts.

A panel of judges will select three entries which they believe combine the best recipe and name for a Summer drink from all entries received during the Promotion Period. Each creator of one of the three shortlisted entries will receive one prize of 10,000 Costa Coffee Club points – enough points to buy a Costa medio drink each day for a month!

In the event that multiple participants submit the same recipe and name and that recipe and name is chosen by the panel of judges as one of the shortlisted entries, only the participant who submitted that recipe and name first during the Promotion Period will be selected as a finalist.

The three finalists will be notified by email within 10 days of the end of the Promotion Period using the email address that is provided in their Costa Coffee Club account details and will be asked to confirm that they wish to receive their prize.

In the event that the promoter is unable to contact any finalist within 7 days of notification of their shortlisted entry, the promoter reserves the right to award the prize to the next best entry, as chosen by the panel of judges.

Each finalist's Costa Coffee Club points will be added to their Costa Coffee Club account within 7–10 days after they have confirmed that they would like to receive the prize.

Costa Coffee Club members will then be given the opportunity to vote for their favourite of the three shortlisted entries between 00:01am on 17 August 2017 and 11.59pm on 23 August 2017.

The finalist whose recipe receives the most votes shall be declared the winner. The winner will be entitled to a prize of a sensory experience for one at Costa Coffee The Roastery, Christopher Martin Rd, Basildon SS14 3TR. The winner's recipe idea might also feature on the 2018 Summer menu in selected Costa Coffee stores from May 2018. This is subject to the promoter's absolute discretion.

The winner will be notified by email using the email address that is provided in their promotion entry form and will be asked to confirm that they wish to receive their prize.

In the event that the promoter is unable to contact the winner within 10 days, the promoter may choose the second most popular summer recipe and name from the shortlist as the winner of the prize.

By entering the promotion, you confirm that the recipe and name you submit will be your own original idea, that the ingredients and name for your drink will not be unlawful, offensive or defamatory or derogatory of any person and that the use of the recipe and the name by the promoter will not infringe the rights of any person. If you are one of the three finalists, you also agree to grant the promoter an irrevocable royalty free non-exclusive worldwide licence to use the recipe and name of your drink and agree that you will not grant or permit any other coffee shop operator or other competitor of the promoter the right to use your recipe or name.

No cash alternative. Prizes are non-transferable and cannot be resold. Points are issued subject to and strictly in accordance with the Costa Coffee Club Membership Terms and Conditions which are available here.

All costs and expenses not included in the prizes (such as travel costs to the Costa Coffee Roastery and accommodation) are the responsibility of the finalists and/or winner, as applicable.

Each finalist and the winner agree to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each finalist's and the winner's name, photograph and county on its website, Facebook page, Twitter account and on Costa Coffee Club mailings and newsletters within a year of the closing date. Each finalist and the winner's name and county are available on request by emailing costacoffee@whitbread.com within 90 days of the end of the Promotion Period. The promoter reserves the right at any time, in its absolute discretion, to:

i. verify the eligibility of any participant (including their age and place of residence);

ii. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

iii. disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.

If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

Any decision of the promoter regarding the promotion is final. For any questions regarding the promotion, email costacoffee@whitbread.com

The promoter reserves the right to extend, withdraw, alter or suspend the promotion at any time if circumstances beyond its control make this unavoidable. All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter will not use any personal data for any other purposes without the consent of the relevant participant. By participating in the promotion, each participant consents to the use of their personal data in accordance with these terms and conditions.

The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

Contact us

This email is sent from an automated mailing server. We cannot respond to replies sent to this email address. For more information on all things Costa, please contact us.

The promoter is Costa Limited. Registered office address: Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. Registered in England and Wales, Registration No: 1270695.

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No Crimes Against Coffee Invite

Short terms:

To apply for an invitation to the Costa roastery, please visit www.costa.co.uk/nocrimesagainstcoffee and complete the application form by 16.30 on Monday 30th 2017

Offer limited to 60 GB residents aged [16]+. Invitees will be selected by draw from all valid applications received prior to the application deadline. Visit to be on a date in 2018 to be confirmed by Costa.

For the full terms and conditions, please go to www.costa.co.uk/terms.

Terms & Conditions:

            • 1. To apply for an invitation to visit the Costa roastery at Christopher Martin Rd, Basildon, Essex SS14 please complete the application form at www.costa.co.uk/nocrimesagainstcoffee between 08.00 on Wednesday 25 October and 16:30 on Monday 30 October 2017.
            • 2. You must be a GB resident aged [16] or over to apply for an invitation.
            • 3. 60 individuals will be selected at random from all eligible applications received by the application deadline to visit the Costa roastery on a date in 2018 to be confirmed by Costa. Successful applicants will receive a tour of the roastery and enjoy a coffee master class with one of Costa's resident coffee experts.
            • 4. The draw will be made within 28 days of the closing date for applications and successful applicants will be notified by email (to the email address provided by them when making their application) within 7 days of the date of the draw.
            • 5. Successful applicants will have 7 days from receipt of the email notifying them that they have been successful in their application to claim their invitation. If a successful applicant cannot be contacted and/or does not claim their invitation by the deadline for doing so, Costa will select another applicant at random to receive the invitation in their place.
            • 6. Successful applicants will be responsible for making their own travel arrangements to the Costa roastery at their own cost and shall be required to bring photographic proof of identity with them.
            • 7. There is no cash alternative. Invitations are non-transferable and cannot be resold.
            • 8. Costa reserves the right at any time, in its absolute discretion, to:
              1. verify the eligibility of any applicant (including their age and place of residence);
              2. disqualify any applicant found to be abusing or tampering with the operation of this offer or applying for an invitation using fraudulent means, or who Costa believes to have acted in breach of these terms and conditions;
              3. disqualify applicants who do not give correct contact details or who make an application on someone else's behalf; and
              4. disqualify any applicant that acts in a way that is offensive or upsetting to Costa, other applicants, fans of Costa or is contrary to applicable law.
            • 9. If Costa fails to comply with these terms and conditions, Costa will be responsible for loss or damage an applicant suffers that is a foreseeable result of Costa's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Costa's breach or if they were contemplated by the applicant and Costa at the time that the applicant applied for an invitation to visit the Costa roastery.
            • 10. Any decision of Costa is final. For questions regarding this offer, email talktocosta@whitbread.com.
            • 11. Costa reserves the right to cancel or amend this offer or these terms and conditions in the event of circumstances outside the reasonable control of Costa, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this offer or the selection of invitees, and only where circumstances make this unavoidable, but will always endeavor to minimize the effect to applicants in order to avoid undue disappointment.
            • 12. All personal data submitted in connection with this offer will be processed by Costa for the purposes of administering and managing this offer and verifying the eligibility of applicants. Costa will not use any personal data for any other purpose without the consent of the relevant applicant. By participating in this offer, each applicant consents to the use of their personal data in accordance with these terms and conditions. For Costa's Privacy Policy, visit www.costa.co.uk/privacy-policy.
            • 13. This offer, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with English law. If you are a consumer resident in Scotland you will also benefit from any mandatory provisions of Scottish law. You can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts.

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Billionaire’s Hot Chocolate Offer

    • 1. This offer is open to selected Costa Coffee Club members who are residents of Great Britain and aged 18 or over. All persons participating in this offer will be deemed to have accepted these terms and conditions in full.
    • 2. Buy a Billionaire’s Hot Chocolate in any participating Costa store between 05:00 26/10/17 and 23:59 03/01/18 inclusive and receive triple Costa Coffee Club points for your purchase. Click here for a listing of participating stores.
    • 3. Offer limited to one Billionaire’s Hot Chocolate purchase per day during the offer period.
    • 4. Your Costa Coffee Club points will be added to your Costa Coffee Club account by a week later.
    • 5. This offer has no cash value and no cash alternative is available.
    • 6. Costa Coffee Club points are issued subject to and can be used in accordance with our usual Terms of Use which can be located at www.costa.co.uk/coffee-club/.
    • 7. We reserve the right to extend, withdraw, alter or suspend this offer at any time if circumstances beyond our control make this unavoidable.
    • 8. This offer and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law provided that, if you are a consumer based in Scotland, you will benefit from any mandatory provisions of Scottish law.
    • 9. If you have any questions regarding this offer, please email costacoffeeclub@whitbread.com.
    • 10. The promoter is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Coffee exchange – Monday 30th October

Offer:

Bring in your takeaway coffee from any food or drink chain on Monday 30th October 2017 and we'll give you a free Primo-sized hot coffee of your choice from our core coffee range in exchange*. Participating stores only. Offer limited to one Costa Primo sized coffee per customer. *Americano, Latte, Flat White, Cappuccino, Espresso, Cortado, Mocha.

      1. Bring in your takeaway coffee from any food or drink chain on Monday 30th October 2017 and we'll give you a free Primo-sized hot coffee of your choice from our core coffee range in exchange*. *Americano, Latte, Flat White, Cappuccino, Espresso, Cortado, Mocha.
      2. Customers can customise their drink with a shot of their favourite syrup and/or an extra coffee shot at their request.
      3. Offer limited to one Costa Primo sized coffee per customer.
      4. Participating stores only. See here for a list – here.
      5. Please also note that this promotion does not apply to drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below:

      6. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card)
      7. The promoter reserves the right to amend, suspend or withdraw this offer at any time without prior notice if circumstances beyond its control make this unavoidable
      8. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE

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Festive Feelings Email

Terms & Conditions:

This promotion is open to selected Costa Coffee Club members who are residents of the UK. By entering this promotion, all participants will be deemed to have accepted these terms and conditions in full.

  • Hot Coffee Offer - visit a participating Costa store and earn double bonus points on your first purchase of a hot coffee between 05:00 17/11/17 and 22:00 23/11/17. Points will be added to your account on or before 07/12/17.
  • Frostino Offer - visit a participating Costa store and earn triple bonus points on your first purchase of a Frostino between 05:00 17/11/17 and 22:00 23/11/17. Points will be added to your account on or before 07/12/17.
  • Lindt Hot Chocolate Offer - visit a participating Costa store and earn 50 bonus points on your first purchase of a Lindt Hot Chocolate between 05:00 17/11/17 and 22:00 23/11/17. Points will be added to your account on or before 07/12/17.
  • Black Forest Hot Chocolate offer - visit a participating Costa store and earn triple bonus points on your first purchase of a Black Forest Hot Chocolate between 05:00 17/11/17 and 22:00 23/11/17. Points will be added to your account on or before 07/12/17.
  • Christmas Food Offer - visit a participating Costa store and earn 50 bonus points on your first purchase of a Christmas food item. Food included in this offer are: Chocolate and Hazelnut Rocher Cake, Rudolph Cake, Black Forest Loaf Cake, Clementine Cream Drizzle, Nuts about Christmas, Ambassador’s Truffle, Dark Chocolate and Raspberry Decadence, Bakewell Tart with Holly Leaf, Choc O Crunch, Glimmer Carrot Cake, Christmas Cake Slice, Mince Tart, Brie Bacon and Cranberry Panini, British Turkey and Beechwood Smoked Bacon Toastie, Christmas Club, Pigs in Blanket Panini, Turkey Feast Sandwich, Hot Duck Wrap, Pigs in Blankets Mac & Cheese, Butternut Mac & Cheese, Winter Parsnip Soup, Festive Slice and Festive Sausage Roll. Offer valid between 05:00 17/11/17 and 22:00 23/11/17. Points will be added to your account on or before 07/12/17.

Please note: You will only be able to participate in this promotion if you have opened your Coffee Club email, downloaded the images and selected your chosen offer using the button provided on the landing page. You can only select one offer per promotion. Purchases made during the promotion period but prior to you viewing this email, downloading the images and selecting your offer will not be counted towards your total of qualifying purchases for the purposes of this promotion.

This promotion has no cash value and no cash alternative is available.

Costa Coffee Club points are issued subject to and can be used in accordance with our Terms of Use.

We reserve the right to extend, withdraw, alter or suspend this promotion at any time if circumstances beyond our control make this unavoidable.

Any decision of the promoter regarding this promotion is final. For any questions regarding this promotion, email costacoffee@whitbread.com.

This promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by English law however as a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law. Each participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion or these terms and conditions.

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Vote for your favourite Christmas drink

Terms & Conditions:

Open to registered Costa Coffee Club members resident in Great Britain only. Go to http://www.costa.co.uk/promo/christmas-product-vote and vote for your favourite drink from our Christmas menu between 05:00 on 03.11.17 and 23:59 on 05.11.17. The drink that receives the most votes will then be available for triple Costa Coffee Club points when purchased from a participating store between 00:01 on 10.11.17 and 23:59 on 16.11.17. Only one vote per person.

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Lapland Prize Promotion

Terms & Conditions:

    1. INTRODUCTION
      • 1.1 By entering this promotion, all participants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.
      • 1.2 The promotion is open to residents of the UK (excl. Northern Ireland) aged 18 or over at the date on which they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with this promotion and any member of their respective immediate families.
      • 1.3 Entry opens at 05:00 on 02/11/17 and closes on 23:59 on 03/01/18. Entries received after this time and date will not be eligible to win a prize.
    2. ENTRY TO THE PROMOTION
        • 2.1 To enter the promotion, simply use your registered Coffee Club card or scan your Coffee Club app during the promotion period when you purchase any item in one of our Costa retail stores.
        • 2.2 Multiple entries are permitted, so every time you use your Coffee Club card or scan your Coffee Club app when you make a purchase in a Costa retail store during the promotion period, you will receive another entry into the promotion.
    3. WINNERS
      • 3.1 One winner will be selected at random from all eligible entries on 18 January 2018 by an independent person.
      • 3.2 The winner will be notified using the contact details linked to their Coffee Club account within seven working days of the prize draw and will be given details of how to claim their prize.
    4. THE PRIZE
      • 4.1 There is one prize available to be won: a trip for four people (at least two of whom must be adults) for three nights to the Kakslauttanen Arctic resort in Lapland, Finland.
      • 4.2 The prize includes (in each case for four people):
        1. Return flights to Ivalo, Finland.
        2. Return transfers from Ivalo airport to the Kakslauttanen Arctic Resort.
        3. Three nights' accommodation in a Kelo-Glass Igloo at the Kakslauttanen Arctic Resort (number and composition of rooms (e.g. twins/doubles) will be confirmed following consultation with the winner).
        4. Breakfast in the resort each morning (three in total).
        5. A three course Lappish dinner in the resort each evening (three in total; water, tea and coffee included but no other beverages).
        6. Visit Santa’s Home experience.
        7. Snowmobile Safari experience.
        8. Nordic Ski Lesson.
    5. CONDITIONS
      • 5.1 In the event that the promoter is unable to contact the winner within ten working days of the notification set out in paragraph 3.2 of these terms and conditions, the promoter reserves the right to award the prize to an alternative winner selected at random in accordance with paragraph 3.1 of these terms and conditions.
      • 5.2 The prize is conditional on the following:
        1. The trip must be booked within twelve months of the winner receiving notification that they have won the prize in accordance with paragraph 3.2.
        2. The trip must be booked for the following time period: 22.02.18 – 30.04.18 (inclusive), or 01.11.18 – 30.04.19 (inclusive), and not including Christmas Day, New Year's Day, Valentine's Day or any Bank Holiday in the UK or Finland.
        3. UK airport of departure/return will depend on flight availability and it is not guaranteed that the airport chosen will be the closest to the winner's home.
        4. Travel to and from the airport is not included and must be arranged and paid for by the winner.
        5. Direct flights not guaranteed.
        6. The winner will be solely responsible for ensuring that all four persons travelling have all necessary travel documentation (valid passport/visa etc) required to enter Finland. The promoter will not be responsible for ensuring the winner’s, or any other person that takes part in the trip's, ability to travel.
        7. Visit Santa’s Home experience: only available on certain days (Tuesdays and Fridays between 22.02.18 – 30.04.18 (inclusive) and 08.01.19 – 30.04.19 (inclusive); or Tuesdays, Wednesdays, Fridays and Saturdays between 01.12.18 – 07.01.19 (inclusive)). Experience lasts approximately 90 minutes.
        8. Snowmobile Safari: two people per snowmobile (one of whom in each case must be over 18 and with a full driving licence). Thermal clothing, winter boots, gloves, snowmobile mask and helmet provided. Experience lasts approximately 120 minutes. Children must be a minimum of 130cm tall to ride the snowmobile (with an adult who has a full driving licence); if they are less than 130cm tall they may only sit with an adult in a sleigh attached to the back of a snowmobile being driven by a guide.
        9. Nordic Ski Lesson: lasts approximately 60 minutes, with thermal clothing and ski equipment provided. Children must be at least two years old to take part in the Nordic Ski Lesson.
        10. Please note that all outdoor activities are weather dependent and, therefore, subject to cancellation.
        11. Although clothing and equipment will be provided for certain activities, please ensure that all persons travelling take appropriate clothing for an arctic environment.
        12. Please note that the prize does not include travel insurance, which is the sole responsibility of the winner and the other persons that take part in the trip. The promoter strongly advises that each person that attends the trip purchases adequate travel insurance to cover the trip and the activities included with the trip.
      • 5.3 No cash alternative. Prizes are non-transferable and cannot be resold. The promoter reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by the promoter, the prize will only be awarded to the winner.
      • 5.4 Each winner agrees to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each winner's name, photograph and county on its website Facebook page or to publicise the prize-giving presentation within a year of the closing date.
      • 5.5 The winner's name and county are available on request by emailing costacoffeeclub@whitbread.com within 90 days of the closing date.
      • 5.6 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.
      • 5.7 All costs and expenses not included within the prizes are the responsibility of the winner(s).
      • 5.8 The promoter reserves the right at any time, in its absolute discretion, to:
        1. verify the eligibility of any participant (including their age and place of residence);
        2. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
        3. disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.
    6. LIABILITY
      • If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage a participant suffers that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by the participant and the promoter at the time that the participant entered the promotion.
    7. GENERAL
        • 7.1 Any decision of the promoter in respect of the promotion is final. For questions regarding the promotion, email costacoffeeclub@whitbread.com.
        • 7.2 The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
        • 7.3 All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter is committed to protecting the privacy of all participants. Data that is collected from or about participants will be used in accordance with the promoter's Privacy Policy, a copy of which can be found at https://www.costa.co.uk/privacy-policy/.
        • 7.4 Any images are an illustrative example and do not show the exact prize(s).
        • 7.5 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by English law. However, if you are a resident of Scotland you will still benefit from any mandatory provisions of Scottish law (regardless of any other provision of these terms and conditions).
        • 7.6 You can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts.
        • 7.7 The promoter is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

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Costa Feedback

Free Coffee For A Month Terms & Conditions:

    1. Who can enter:
      • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Whitbread for the purposes of administering the promotion and by Fizzback for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 4 March 2016 until 23:59 on 31 December 2016
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw.
      • 3.2 Each winner will receive 6510 Coffee Club card points on a pre-loaded Coffee Club card (to be used at participating stores). The prize is equal to 31 primo Cappuccinos. All Costa Coffee Club card terms and conditions apply.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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Reusable Cups - 25p Discount

Terms & Conditions:

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup.
  5. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  6. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

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Make The Future: Costa Coffee Giveaway in Association with Shell and Bio-Bean

Terms & Conditions:

    1. The promoter of the 'Costa Coffee Giveaway in Association with Shell and Bio-Bean' promotion (the “Promotion”) is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE (the “Promoter”).
    2. The Promotion runs for the shorter of the period:
        • 2.1. from 08:00 GMT on 20 November 2017 to 08:59 GMT on 20 November 2017; or
        • 2.2. until the c. 5000 coffees referred to in section 3 below have been given away, (the “Promotional Period”).
    3. The Promotion consists of the Promoter giving away over 5,000 Primo-sized hot coffees from their core range (Americano, Latte, Flat White, Cappuccino, Espresso, Cortado and Mocha), each served in a free 16oz double wall reusable Costa-branded cup with flip lid, to 52 customers at each of 98 participating Costa stores during the Promotion Period.
    4. Participants can customise their drink with a shot of their favourite syrup and/or an extra coffee shot at their request at no extra cost.
    5. Each participant is only permitted to participate in the Promotion once.
    6. The Promotion will run at participating Costa stores only (locations available at www.shell.co.uk/coffee). The Promotion does not apply to drinks served from Costa Express self-service coffee machines or “Proud to Serve” outlets. Proud to Serve outlets can be identified with the logo below:

    7. The Promotion cannot be exchanged for cash or used with any other offer, promotion or voucher (including but not limited to the Whitbread Privilege Card and Coffee Club).
    8. The Promoter reserves the right to cancel, terminate, modify or suspend the Promotion or these Terms and Conditions, either in whole or in part, with or without notice if necessary for reasons beyond the Promoter's control.
    9. The Promoter reserves the right at any time, in its absolute discretion, to disqualify any participant found to be abusing or tampering with the operation of the Promotion or participating using fraudulent means, or who the Promoter believes to have acted in breach of these Terms and Conditions.
    10. If the Promoter fails to comply with these Terms and Conditions, the Promoter is responsible for loss or damage a participant suffers that is a foreseeable result of the Promoter's breach of these Terms and Conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Promoter's breach or if they were contemplated by the participant and the Promoter at the time that the participant made a qualifying purchase pursuant to the Promotion.
    11. The Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by English law.
    12. You can bring legal proceedings in respect of the Promotion and these Terms and Conditions in the English courts.
    13. Any decision of the Promoter in respect of the Promotion is final. For questions regarding the Promotion. If you have any queries, please contact the Promoter using the details available at https://www.costa.co.uk/contact-form 

Summary Terms and Conditions
Offer: Over 5,000 x Free coffees & reusable Costa cups to the first 52 customers at each participating Costa store. To participate: be one of the first 52 customers to visit a participating Costa store between 08:00 and 08:59 on 20 November 2017. For full terms and conditions and participating stores see www.shell.co.uk/coffee Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

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