Costa Club
See here for full Costa Club membership terms and conditions.
This offer is available until further notice by Costa (the "Promoter") to Costa Club members who are GB residents, over 16 years of age and who have registered to use the Costa Club app (the "App"). All participants will be deemed to have accepted these terms and conditions in full. These terms and conditions should be read, where applicable, together with the Costa Club terms and conditions (the "Costa Club Terms") which can be found here.
Registered members of the Costa Club who have downloaded the App (each a potential "Referrer") can invite a friend ("Recipient") to download the App and join the Costa Club by following the on-screen instructions at the “invite your friends to the app” section of the App. The App will create a unique invitation ("Invite or Invitation") which can be sent to a Recipient by the Referrer. The Invitation contains a link to the App and a unique invitation code for the Recipient. Please note that both a Recipient and a Referrer must have a mobile device with an internet connection which is capable of downloading the App in order to participate.
Before the Referrer invites a friend to join the Club as part of any promotion operated by us, please only do so with their prior consent. Don’t spam them. The Referrer must ask for the Recipients’ consent before forwarding any invitation or Club access link to them.
A Recipient must download the App via the link in the Invitation and (provided they comply with the requirements of the Costa Club Terms) sign up to become a member of the Costa Club.
In order for both the Recipient and the Referrer to receive the benefits set out at paragraph 4 below, the Recipient must:
a) have consented to receive the invitation from the Referrer
b) follow the link provided in the Invitation to download the App;
c) as part of registering for the Costa Club on the App, provide the unique invitation code from the Invitation at the appropriate part of the sign-up process; and
d) make a bean earning purchase in accordance with the Costa Club Terms. For the avoidance of doubt, this means the Recipient needs to make a purchase of:
(i) a handcrafted drink (i.e. any handcrafted drink which is on the menu board at a Costa outlet) from a participating Costa outlet in Great Britain;
(ii) a bundle deal drink (i.e. any drink which is included in any bundle deal) from a participating Costa outlet in Great Britain;
(iii) a drink from a Costa Express machine in Great Britain; or
(iv) any drinks purchased at (i) to (iii) above (inclusive) via Click & Collect and/or Contactless Ordering (see Contactless Ordering and Click & Collect sections of the Costa Club Terms),
and scan or otherwise use the App when making any purchase referred to at (i) to (iv) above (inclusive) ("Qualifying Purchase").If the Recipient complies with all of the requirements of paragraph 3 above, both the Recipient and the Referrer will have five (5) beans added to their Costa Club account within 48 hours of the Recipient making a Qualifying Purchase. Costa Club beans are issued strictly in accordance with the Costa Club Terms.
There is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club. However, each Recipient must comply with the Costa Club Terms. For the avoidance of doubt, each person you invite must be a GB resident over 16 years of age and must not already be a member of the Costa Club. Please note that the Costa Club Terms provide that an individual may only register one membership.
No cash alternative. Costa Club beans are non-transferable and cannot be resold.
The Promoter processes your personal data in connection with the offer for the purposes of administering and managing the offer. This processing is in order to fulfil a contract or take steps linked to a contract (and if it is not provided, you may not be able to enter into, or the Promoter may not be able to fulfil, the contract). Additional information about the purposes for which the Promoter processes personal data, how it is processed and data protection rights (including the right to object in circumstances) are set out in the Promoter’s Privacy Policy, a copy of which can be found here.
The Promoter reserves the right to withdraw or amend the terms of this offer at any time. Notice of the withdrawal of the offer or the amendment of its terms will be posted on the App. The withdrawal or amendment of the offer will not affect Referrers or Recipients who have already earned beans in accordance with the terms of the offer before the offer is withdrawn or amended.
The Promoter also reserves the right to withdraw, alter or suspend the offer at any time with or without notice if circumstances beyond its control make this unavoidable.
The Promoter reserves the right at any time, in its absolute discretion to: (i) verify the eligibility of: (a) any Referrer; and (b) each Recipient (including their age and place of residence); and (ii) to disqualify any person found to be abusing or tampering with the operation of the offer or endeavouring to earn beans using fraudulent means including (but not limited to) by: (a) a Recipient registering on the App more than once; (b) a Referrer sharing a unique code to more than one Recipient (via posting the unique code on a website, public forum, public social platforms or on the Costa Club page, for example). Please note however that there is no limit to the number of Recipients a Referrer can invite to download the App and register for the Costa Club, but a Referrer should generate a new unique code for each Recipient; or (c) who the Promoter otherwise believes to have acted in breach of these terms and conditions or the Costa Club Terms.
If the Promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the offer.
Save where required by law, the Promoter accepts no responsibility or liability for any failure to comply with these terms and conditions for reasons beyond its control and accepts no responsibility or liability for any attempt to register with or to log-in the App which is unsuccessful or incomplete for technical or other reasons beyond its control.
The offer and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the offer and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the offer and these terms and conditions in either the Scottish or the English courts.
The Promoter is Costa Limited. Registered office address: 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR. Registered in England and Wales, Registration No: 1270695, VAT No. 310 0319 75.
You can use the ‘Free Birthday Treat’ reward on (subject to availability) a single piece/slice/portion (as applicable) of fresh cake, muffins, sweet pastries, tarts, teacakes, traybakes, cookies/shortbread, buns, doughnuts, on ice cream, or any sweet gluten free products. Excludes whole cakes. The Free Birthday Treat reward will expire seven (7) days after the date that it was issued. See here for full terms and conditions.
Under the Costa Club Membership terms, when you earn 10 beans you will receive a ‘Free Drink’ Reward. You are now entitled to share that Reward, if you wish, with a friend through the Costa Club app ‘Gift a Reward’ functionality.
You must be a member of the Costa Club and have the Costa Club app to be able to share the Reward with a friend.
There is no maximum amount of Rewards you are able to share with a friend, however you will only be permitted to share five (5) Rewards with a friend at any one time through the Costa Club app. If you wish to share more, you will need to access the Costa Club app an additional time to make this transfer.
You will be able to share the Reward via social media direct message channels, email or instant messaging.
If you share a Reward with a friend, it will be removed from your Costa Club app once it has been accepted by your friend, and you shall not be entitled to also use that Reward. If you use the Reward prior to it being accepted by your friend in the Costa Club app, your friend will no longer receive the Reward. If you share one Reward with multiple friends, the first friend to enter the code on their Costa Club app will redeem that reward and it will become unavailable to any others you have shared it with.
If you receive a notification that a friend has shared a Reward with you and you are:
a) not a Costa Club member, to redeem the Reward, you will be required to: (i) download the Costa Club app; and (b) register as a member of the Costa Club; or
b) a Costa Club member, the reward will automatically appear as a ‘Free Drink’ in the rewards section on the Costa Club app.Once a Reward has been shared with you, you can choose to redeem the Reward or you can transfer the Rewards to any other person in accordance with these terms and conditions.
The Rewards: (a) cannot be used more than once; (b) is only valid for three (3) months from the date on which they are issued and (c) can only be redeemed against handcrafted drinks purchased in-store at participating Costa outlets.
For further details regarding earning beans and redeeming Rewards, see the full Costa Club Membership terms here.
The promoter reserves the right to amend, suspend or withdraw the promotion at any time without prior notice if circumstances beyond its control make this unavoidable.
The promoter shall not be liable for any failure to comply with these terms and conditions as a consequence of events beyond its reasonable control.
Promoter: Costa Limited, a company incorporated in England with company number 01270695 whose registered office is at Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR and with VAT No. 310 0319 75.
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Offers and promotions
1. INTRODUCTION
1.1. These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By entering the prize draw (the "Promotion"), all participants will be deemed to have accepted these Terms and Conditions in full. All entry instructions form part of these Terms and Conditions. Please retain a copy for your information.
1.2 The promoter is Costa Limited, Techland House, Knaves Beech Business Centre, Knave's Beech, Loudwater, Knaves Beech Business Centre, High Wycombe HP10 9QR.
1.3. The Promotion is open to mai\anland UK residents aged 18 or over at the date on which they enter the promotion.
1.4. Entry to the Promotion opens at 24th November 2023 and closes at 23:00 on 1st December 2023, (the “Promotion Period”). No entries received after the Promotion Period has ended will be eligible to win the prize(s).
1.5. Internet access required.
2. ENTRY TO THE PROMOTION
2.1 Submit your ‘sweet note’ by adding a comment to one of our Sweet Note ads. Sweet Note ads are available on Facebook and X (formerly Twitter). Entries submitted to ads that are not part of the Sweet Note campaign will not be included in the prize draw.
2.2 Only the entrant who has posted the ad for the Promotion will be entered into the prize draw. Anyone trying to circumvent this rule by using alternative details including but not limited to creating multiple accounts will be disqualified from this promotion.
2.3 Internet access is required, and entrants must have an active Facebook or X (formerly Twitter) account. If you do not have an account, you will need to create one to participate – you will require an active email address to do this.
2.4 You must continue to keep your submission (comment) on a public setting for 4 weeks after the end of the Promotion Period to be contacted if you are selected as a winner.
2.5 Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.
2.6 The Promoter monitors responses to this promotion and if any responses or any previous posts made by an entrant are, or could be regarded, as being disrespectful towards other members of the Facebook or X (formerly Twitter) communities or which contain anything which is likely to, or could cause offence or distress will be removed from the promotion. As someone who enters the promotion, your use of Facebook and X is subject to their Terms and Conditions:
https://www.facebook.com/legal/terms
2.7 Participants’ entries will be deemed invalid if any post:
contains defamatory, malicious, indecent or other inappropriate content;
includes the names of any individual without their express permission;
in the reasonable opinion of the Promoter, cause any widespread or serious offense (taking into account prevailing community views or standards);
contains content deemed socially irresponsible or likely to breach the CAP Code
3. THE PRIZES
3.1 A minimum of 10 winners will have their note projected at Shoreditch High Street station. The projection will take place on 14th December 2023, from no earlier than 16:00 for a maximum of 5 hours.
3.2 There are no Prize substitutions and the Prize(s) are not transferable.
4. WINNERS
4.1 We will review all entries received by us which comply with these Terms and Conditions and winners will be chosen by random selection.
4.2 Winners will be notified via direct message to the social media account they entered and liaise with Costa Coffee social team on final details.
4.3 Winners will be contacted by direct message by Costa Coffee within 30 days and will have 5 days to confirm details (name and contact number) to claim prize. In the case that they do not respond in time or are ineligible, another winner will be selected using the same methodology as above.
4.4 You agree that if you are a Winner:
(a) you consent to us using your name and/or ad in our publicity for the Promotion and in such promotional materials relating to our Sweet Note campaign on Costa Coffee’s UK social media channels
(b) you agree that we will be the owner of any intellectual property rights in your entry and to this end you will assign to us, with full title guarantee, all intellectual property rights in your entry (if applicable)
(c) you will sign such documents as we reasonably request to confirm this
5. CONDITIONS
5.1 In the event that we are unable to contact a winner within 2 working days of the draw, the prize is rejected, or the winner is ineligible, we reserve the right to award the prize to an alternative winner selected at random by computer from all remaining eligible entries. The process will repeat until an eligible winner is able to claim the prize. Entrants are encouraged to monitor their Facebook or X (formerly Twitter) account during this time in case they are the winner.
5.2 The prize will be fulfilled within 30 working days from a valid acceptance of the prize.
5.3 Should the prize be unavailable due to circumstances beyond our control, no prize will be issued.
5.4 It is the responsibility of the entrant to provide correct, up-to-date details when accepting the prize. The Promoter cannot be held responsible for winner’s failing to supply accurate information which affects prize acceptance or fulfilment of their prize.
5.5 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted, and no bulk entries.
5.6 All costs and expenses are not included within the prizes and are the responsibility of the winner(s).
5.7 Costa reserves the right at any time, in its absolute discretion, to:
5.8 verify the eligibility of any participant (including their age and place of residence);
5.9 disqualify any participant found to be abusing or tampering with the operation of the Promotion or entering/winning using fraudulent means, or who the promoter believes to have acted in breach of these Terms and Conditions.
5.10 disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf
6. LIABILITY
6.1 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which, for technical or other reasons, is unsuccessful, incomplete, lost, late, damaged, corrupted, or misdirected. The promoter shall not be liable for a failure to fulfil this Promotion or for any breach of these Terms and Conditions caused by events or circumstances beyond its reasonable control.
6.2 The promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
7. GENERAL
7.1 Any decision of the promoter in respect of the Promotion is final. For questions regarding the Promotion, email costafeedback@costacoffee.com.
7.2 Numerous factors outside the control of the promoter may interfere with the operation of X. The promoter does not therefore guarantee continuous, uninterrupted, or secure access to this website.
7.3 This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or X (formerly Twitter). By entering the promotion, all participants accept that they have no claim against or Facebook or X. By entering the promotion, all participants agree to a complete liability release for Facebook and X.
7.17.4 Any tax liability arising from receipt of the prize will be the responsibility of the recipient.
7.27.5 In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment The promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
7.37.7 The promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion.
7.47.8 All personal data submitted in connection with the Promotion will be processed by the promoter for the purposes of administering and managing the Promotion and prizes (where applicable) and verifying the eligibility of each participant. You acknowledge that the promoter may pass such information to its third-party agency, solely for the purposes of administering the promotion. The promoter is committed to protecting the privacy of all participants. Data that is collected from or about participants will be kept confidential and in accordance with current Data Protection legislation and used in accordance with the promoter's Privacy Policy (which also includes information about the data rights of participants), a copy of which can be found at https://www.costa.co.uk/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to [insert email address]. By participating in the promotion, you agree to the use of your personal data as described here.
7.9 If you are a winner of the Promotion, the promoter may use your surname and county of residence to members of the public or regulators who request such details within 3 months of the closing date of this Promotion and announce the winners of the Promotion. Please contact us via https://www.costa.co.uk/contact-form/ if you do not want us to make your details available in this manner (if so, please note that the promoter may nonetheless be obliged to provide details of the prize winners to the Advertising Standards authority and other regulators).
7.10 If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
7.11 The Promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the Promotion and these terms and conditions in the English and Welsh courts. If you live in Scotland, you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the Promotion and these terms and conditions in either the Scottish or the English courts.
7.12 The promoter is Costa Limited, Techland House, Knaves Beech Business Centre, Knave's Beech, Loudwater, Knaves Beech Business Centre, High Wycombe HP10 9QR.
1. INTRODUCTION
By entering the promotion all participants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.
1.2 The promotion is open to residents of Great Britain aged 18 or over at the date on which they enter the promotion, except for employees of the Promoter, their group companies, agents or anyone professionally connected with this promotion and any member of their respective immediate families.
Entry to the promotion is conditional on the purchase of any drink via any Costa Express machine located within GB between 00:01 on 28.11.23 and 23:59 on 18.12.23 (the “Promotional Period”). Entries received after the end of the Promotional Period will not be eligible to win a prize.
2. ENTRY TO THE PROMOTION
2.1 To enter, purchase any Costa Express drink from any Costa Express machine during the Promotional Period. You must retain a copy of receipt for proof of purchase and upload.
2.2 Scan the QR code found in the promotional video displayed on Costa Express machine’s digital order screen.
2.3 This will direct to the following location www.costaexpresswin.com where you must enter your first and last name, email address and mobile number and upload a picture of your receipt as your proof of purchase to submit your entry.
2.4 You will be directed to a Thank You page which confirms you have been successfully entered into the promotion.
2.5. Failure to upload a valid proof of purchase will result in entry being void.
2.6 Proof of purchase alone will not be accepted as proof of entry. Entrants must fully complete all steps outlined above and provide the required information. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed or not received for whatsoever reason.
2.7 One unique proof of purchase required per entry. A single receipt cannot be used for multiple entries, nor shared amongst different entrants. Multiple entries from the same entrant will only be accepted if each entry has its own unique proof of purchase upload.
2.8 No third party or bulk entries. Entries via third parties, consumer groups or syndicates, entries by macros or other automated means and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified. If it becomes apparent that entrants are using any means to circumvent this condition - such as, and without limitation, sharing proof of purchase / receipts; fraudulently falsifying data; acting fraudulently or dishonestly in the opinion of the Promoter; using any other automated or manual means in order to increase entries or otherwise acting in violation of these terms, they will be disqualified, and any prize entitlement will be void.
3. TECHNICAL REQUIREMENTS
3.1 Participants must have a mobile phone or tablet device with an enabled camera to enter by scanning the QR code.
3.2 Participants must have access to an internet connection. Ask the bill payer before accessing internet connection.
3.3 Take care when entering details; the Promoter is not responsible for mistypes.
3.4 If you are unable to access the website, please check with your network operator first.
3.5 The Promoter does not accept responsibility for entries or claims that are delayed or not received due to transmission, network connection or software problems or any other reason beyond the Promoter’s control.
4. WINNERS
4.1 111 winners will be drawn at random by an independent third party within 15 working days of the closing date from all valid entries.
4.2 Winners will be notified by email (from costapromotions@meshmarketing.co.uk) by no later than 17.01.24 using details provided at entry. Entrants are encouraged to monitor their email account during this time in case they are a winner.
4.3 At this time, winners must agree to share their full name and bank details (if required) with Mesh Marketing (the Promoter’s promotional partner) as necessary for the prize to be fulfilled.
4.4 It is the responsibility of the winner to provide all required information correctly within 7 days of winner notification. If they fail to do so, the prize will be forfeited and the Promoter reserves the right to make another draw and allocate the prize to the next available winner.
4.5 The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.
5. THE PRIZES
Below are details of available prizes to be won with any additional terms set out in Clause 6:
£10,000 cash prize
x1 Winner
Sent via bank transfer
£50 Costa Coffee e-gift Card
x10 Winners
Digital voucher sent via email
£10 Costa Coffee e-gift Card
x100 Winners
Digital voucher sent via email
6. PRIZE TERMS
6.1 Prizes must be accepted as offered by the named winner. There is no alternative prize, in whole or part, except that in the event of circumstances outside of its control which mean that Promoter cannot award the prizes described above, Promoter reserves the right to substitute a similar prize or part of the prize of equal or greater value.
6.2 Each prize is non-transferable.
6.3 £10,000 Cash Prize: Winner must agree to share their bank sort code, account number and full name as shown on the account to complete transfer and receive their prize. The prize will be sent via bank transfer by Mesh Marketing (the Promoter’s promotional partner) within 5 working days of receipt of Winner’s verified bank details.
6.4 Costa Coffee e-Gift Cards: usage, redemption and any form of claims related to these e-gift cards are bound by the separate terms and conditions as outlined by Costa Coffee - gifting.costa.co.uk/home/e-gift There is no cash alternative. E-gift cards will be sent via email to the address provided in the winner’s entry by Mesh Marketing (the Promoter’s promotional partner) by no later than 26.01.24.
7. LIABILITY
7.1 Subject to clause 7.2, if the Promoter fails to comply with these terms and conditions, the Promoter will be responsible for loss or damage participants suffer that is a foreseeable result of the Promoter’s breach of these terms and conditions. The Promoter is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Promoter's breach or if they were contemplated by you and the Promoter at the time that you entered the promotion.
7.2 The Promoter shall not be liable for: (i) any failure to comply with these terms and conditions as a consequence of events beyond its reasonable control including without limitation, any failure of communication networks or of any other circumstances beyond reasonable control; and/or (ii) any loss of profits, loss of revenue or other economic loss or any indirect or consequential loss.
7.3 Except as otherwise required by applicable law, the Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes.
7.4 The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this Promotion in the event any unforeseen circumstances or technical reason outside its reasonable control make this unavoidable, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment. Such circumstances include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Promoter.
7.5 All personal data submitted in connection with the Promotion will be processed for the purposes of administering and managing the Promotion and prizes (where applicable) and verifying the eligibility of each participant. Data that is collected from or about entrants will be used in accordance with Costa’s Privacy Notice (which also includes information about the data rights of participants), a copy of which can be found at www.costa.co.uk/privacy-policy.
8. GENERAL
8.1 The Promoter reserves the right to verify the eligibility of any winner and ask for proof of purchase, identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.
8.2 The Promoter reserves the right to extend, withdraw, alter or suspend the prizes or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
8.3 The Promoter reserves the right to provide alternative prizes of equal or greater value should circumstances outside its control make this necessary.
8.4 By entering the promotion each entrant gives the Promoter permission to publish their surname and county of residence if they are a winner of one of the prizes unless the participant notifies Mesh Marketing (the Promoter’s promotional partner) that they do not wish their names to be shared when they are contacted to redeem their prize. Please note that the Promoter may still be required to share this information with regulators (including the Advertising Standards Authority) and/or other law enforcement authorities if requested to do so.
8.5 If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
8.6 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you will also benefit from any mandatory provisions of Scottish law and can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts.
8.7 The Promoter is Costa Limited, (company no 01270695) whose registered office is at 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire HP10 9QR.
Buy any Medium or Large size hot or iced beverage, Tea, Iced tea, Flat Black or Iced Flat Black, Flat White or Iced Flat White, Iced Flat Mocha (including the Seasonal Range, Frappe and Fruit Cooler) between 5am and 11am in one of our participating UK stores and you can purchase a plain croissant or 2 slices of toast (excluding fruit toast) £1.25. Subject to availability. For a list of non-participating stores please see here.
Terms & Conditions:
Purchase of the qualifying drink, plain croissant, or toast must be made together in the same transaction.
Any additional syrups, coffee shots, toppings or coffee and milk upgrades or alternatives that do not come as standard with the eligible drink purchased will be charged at full price.
Offer includes up to 3 portions of butter or sunflower spread.
All compotes and condiments, (i.e honey, jam, Nutella, marmalade, Marmite) are chargeable at full retail price.
This offer cannot be exchanged for cash or used with any other offer, promotion, or voucher.
Costa Club members will still receive Costa Club beans on their beverage purchase.
Costa Club beans can’t be used to redeem against this offer.
Promotion does not apply to pre-packaged drinks, alcoholic beverages or any drink served from our Express self-service coffee machines or our Proud to Serve Outlets and does not apply to vegan croissants.
The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
Promoter: Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR.
Buy any medium or large size hot or iced beverage, Tea, Iced tea, Flat Black or Iced Flat Black, Flat White or Iced Flat White, Iced Flat Mocha (including the seasonal range, Frappe and Fruit Cooler) between 5am and 11am, 7 days a week in one of our participating in Great Britain stores and you can purchase a Bacon Roll, Sausage Bap, Egg & Mushroom Bap or Vegan Saus’ge Bap for £2.50. Subject to availability. For a list of non-participating stores please see here.
Terms & Conditions:
Purchase of the qualifying drink and Bacon Bap, Sausage Bap or Egg & Mushroom Bap or Vegan Saus’ge Bap must be made together in the same transaction.
Any additional syrups, coffee shots, toppings, coffee and milk upgrades or alternatives or sauces and condiments that do not come as standard will be charged at full price.
This offer cannot be exchanged for cash or used with any other offer, promotion, or voucher but Costa Coffee Club members will still receive Costa Club beans on the purchase of the beverage only. Costa Coffee Club beans cannot be redeemed against this offer.
The Promoter reserves the right to withdraw or amend the terms of this offer at any time. Notice of the withdrawal of the offer or the amendment of its terms will be posted on the Costa Club App and website. The withdrawal or amendment of the offer will not affect Referrers or Recipients who have already earned beans in accordance with the terms of the offer before the offer is withdrawn or amended.
Save where required by law, the Promoter accepts no responsibility or liability for any failure to comply with these terms and conditions for reasons beyond its control.
If the Promoter fails to comply with these terms and conditions, the Promoter is responsible for loss or damage you suffer that is a foreseeable result of the Promoter’s breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Promoter’s breach or if they were contemplated by you and the promoter at the time that you entered the offer.
Breakfast Bundle available from 5am to 11am 7 days a week in participating GB stores. Subject to availability.
Breakfast Bundle does not include any alcoholic beverages or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.
This offer is not available through our Delivery, Click & Collect, or Order at Table services.
The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
The offer and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the offer and these terms and conditions in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the offer and these terms and conditions in either the Scottish or the English courts.
Promoter: Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR.
Gift Cards
Visit the Costa Gifting website for full terms and conditions.
For corporate customers wishing to purchase a Business Gift Card, click here for full terms.
General
Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the 13th year in a row by World Coffee Portal’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of over 5,000 UK coffee shop consumers with 51.4% citing Costa Coffee as their preferred café.
Listen & Learn 2. Costa Feedback - £50 Amazon Gift Card Terms & Conditions
1. Who can enter:
1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Costa Coffee and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
2. How to enter:
2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
2.2 Your data will be used only by Costa for the purposes of administering the promotion and by Clarabridge for the collection of feedback responses.
2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
2.5 The promotional period will run from 00:00 on 03 January 2021 until 23:59 on 31 December 2023.
3. Selection and prize details:
3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw. There will be two winners every month.
3.2 Each winner will a £50 amazon voucher.
3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
4. Other terms:
4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR.
4.4 The promoter reserves the right at any time, in its absolute discretion, to:
i.verify the eligibility of any entrant (including their age and place of residence);
ii.disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
iii.disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
4.8 The promoter is: Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR.
Costa Limited is a company registered in England and Wales under company number 01270695 with its registered office at Costa Limited, 3 Knaves Beech Business Centre, Davies Way, Loudwater, High Wycombe, Buckinghamshire, HP10 9QR ("Costa").
These terms tell you the rules for accessing the WiFi service that we make available to you as a visitor to a Costa store.
1. Agreeing to these terms
1.1 By accessing the Wifi service, you confirm that you accept these terms. If you do not agree to these terms, you must not access the Wifi service. We may amend these terms from time to time, so you should check these terms regularly to ensure you understand which terms apply.
2. Suspending or withdrawing your access to the WiFi service
2.1 We give you access to the WiFi service free of charge.
2.2 We do not guarantee that the WiFi service will always be available or that it will be uninterrupted, nor do we guarantee that it will be totally secure or free from bugs or viruses. Access to the WiFi service is permitted on an "as is" and "as available" basis. We may suspend or withdraw or restrict your access to the WiFi service at any time and for any reason (including for business and operational reasons). We will try to give you reasonable notice of any suspension or withdrawal, but we are not obliged to do so.
3. Our responsibility for loss or damage suffered by you
3.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
3.2 Please note that we only provide access to the WiFi service for domestic and private use. You agree not to access or use the WiFi service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity.
3.3 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the WiFi service.
4. Your use of the Wifi Service
4.1 You agree not to:
4.1.1 use the WiFi service in any way that breaches these terms or any applicable local, national or international law or regulation;
4.1.2 re-sell any part of the WiFi service; or
4.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the WiFi service or any equipment, network or software used in operating the WiFi service.
4.2 You must not use the WiFi Services to participate in any of the following activities:
4.2.1 posting or sending messages substantially similar in content to 10 or more Usenet or other newsgroups, forums, listservs, or other similar groups or lists (each a "List");
4.2.2 posting or sending messages, articles, or other content to a List which are off-topic according to the charter or other owner-published FAQs or descriptions of the List;
4.2.3 sending unsolicited commercial messages or communications in any form;
4.2.4 falsifying user or other Wifi service related information, including, but not limited to, intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return mailing and Internet protocol addresses or engaging in any activities or actions intended to withhold your identity or contact information;
4.2.5 guessing passwords or accessing systems or networks without written authorisation;
4.2.6 configuring your computer systems to bypass security controls, including the installation of programs or services that allow the systems to be managed or accessed insecurely or through unauthorized means;
4.2.7 gaining, or attempting to gain, unauthorized access to any persons networking, security, management, backup, storage or monitoring systems;
4.2.8 installing programs or configuring systems to allow the monitoring, or “sniffing,” of data traveling over a shared network;
4.2.9 accessing, or attempting to access, security-relevant information, such as password files that may, among other things, be used to gain unauthorized access to system accounts;
4.2.10 installing or using software for the purpose of cracking encrypted data, including stored passwords; or
4.2.11 removing or disabling security software or services, including anti-virus software, logging utilities or authentication services.
4.3 If you supply/upload any content using the WiFi service – whether it be pictures, text, sound recordings or otherwise – the content you supply ("User Generated Content") must comply with the following rules:
4.3.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
4.3.2 it must not harass or bully another person;
4.3.3 it must be true and honest so far as you know;
4.3.4 it must not be defamatory of anyone;
4.3.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example you should not use images of well-known characters, footage or music (unless it is your own);
4.3.6 it must not contain someone else’s personal details or confidential information relating to other people; and
4.3.7 it must not promote or condone terrorism, violence or illegal behaviour.
4.4 You must not misuse the WiFi service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the WiFi service, the server on which the WiFi service is stored or any server, computer or database connected to the WiFi service. You must not attack the WiFi service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
4.5 If you breach the terms set out above, your right to use the WiFi service will cease immediately.
5. Your responsibility for loss or damage suffered by us
5.1 You will fully compensate us against all losses, costs, proceedings, damages, expenses (including reasonable legal costs and expenses) or liability that we may suffer as a result of your use of the WiFi service.
6. Other important terms
6.1 Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
6.2 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
7. Which country's laws apply to any disputes?
7.1 These terms are governed by the laws of England and Wales. This means that your access to the WiFi service, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law.
7.2 You can bring proceedings in respect of these terms in the English courts. However, as a consumer, if you live in another European Union member state you can bring legal proceedings in respect of these terms in either the English courts or the courts of that Member State.
8. How we use your personal data
8.1 Any personal data that Costa collects as part of your use of the WiFi service at a Costa Store.
8.2 This may include the ID number of your device and location data sent from the device you use to access the WiFi service. We will use this personal data in accordance with Costa’s privacy policy.
For a list of stores participating in the Chatty Café scheme please see here. More information can be found here: thechattycafescheme.co.uk.
We accept any reusable cup, any size, whether it's Costa branded or your own - we're not fussy.
When your barista takes your order, remove the lid of your reusable cup and keep hold of it whilst you hand them the rest of your cup.
We always welcome clean cups, but don't worry if it's not completely empty, the team will be happy to rinse your cup should you need them to do so.
When your drink is ready, your barista will sit your cup on the counter for you to place your lid back on your cup to take away and enjoy.
Also, if you're a member of our Costa Club loyalty scheme, every time you buy a barista made drink (Hot or Cold) in a reusable cup we’ll give you an extra Bean. This means after only 5 drinks in a reusable cup, you’ll earn one for free! Not a member yet? Join the Club here. *See here for full Costa Club membership terms and conditions.