Contact Us

Unfortunately we have had a few email issues over the last couple of days resulting in some emails to our team being delayed. We think it's resolved now, so if you have sent an email to us we'll get to it as quickly as possible. Thank you for your patience.

 

Whatever information you're looking for, we're happy to help. In fact we may already have just what you need right here on our site.

I'd like to give you feedback on my Costa experience
We'd love to hear from you whether you've got good or bad comments about Costa. We take any complaints or feedback very seriously and we'll try to rectify anything you're unhappy with as effectively as possible. Your feedback gives us the chance to put things right and help improve our service in the future.

Fill in our online form below.

If you'd prefer to speak to someone, please give us a call on 08701 977337, our hours are 8:30am - 5:30pm Monday - Friday, or you can write to us at:

Costa Customer Services,
Whitbread Court
Houghton
Hall Business Park
Porz Avenue
Dunstable
LU5 5XE
I have a query about Costa's food and drink.
Coffee making is an exact art, and at Costa we can make your favourite drink exactly as you like it. So whether you prefer skimmed, full fat or soya milk, enjoy caffeinated, decaffeinated, or fair-trade coffee, the choice is all yours.

Looking to maintain a healthy diet? Or just want to know more about the ingredients we use? Either way, we've made it nice and easy for you to find all our nutritional information using our online tool.

If you'd like more info, or just want to give us some much appreciated feedback, please feel free. We'd love to hear from you, so please fill in our online form below.

If you'd prefer to speak to someone, please give us a call on 08701 977337, our hours are 8:30am - 5:30pm Monday - Friday, or you can write to us at:

Costa Customer Services,
Whitbread Court
Houghton
Hall Business Park
Porz Avenue
Dunstable
LU5 5XE
I'd like to know more about Costa Stores
Opening times

Our opening times vary by store. Please take a look at our store locator to find out when you can get your first and last coffee fix of the day.

Disability access

At Costa we aim to provide fully for all our customers, including those with disabilities. Please take a look at our store locator to find your nearest accessible store.

Suggest a new location

Found the ideal location for a brand new Costa coffee store? Don't keep it to yourself; let us know all about it. Get in touch using the form below.

Something to say

If you'd like congratulate us on a perfectly served coffee, or just want to give us some much appreciated feedback, please feel free. We'd love to hear from you, please get in touch using the form below.

If you'd prefer to speak to someone, please give us a call on 08701 977337, our hours are 8:30am - 5:30pm Monday - Friday, or you can write to us at:

Costa Customer Services,
Whitbread Court
Houghton
Hall Business Park
Porz Avenue
Dunstable
LU5 5XE
I want to know about Costa's Corporate Social Responsibility policies.
Costa Foundation

At Costa, we're as passionate about being a responsible business as we are about great coffee. So we're doing all we can to make sure that serving a perfect coffee means serving a more responsible one. You can find out all about the Costa Foundation here.

Whitbread

We're part of Whitbread, the UK's leading hospitality company. Like to find out more? You can here.
I want to report a fault on the Costa website
Had a problem using costa.co.uk? Let us know the problem using the form below.
I want to know more about Coffee Club.
The Costa Coffee Club card is a great way to earn free coffee. Find out all about it here.
What is the Costa Coffee Club?
The Costa Coffee Club is a way to collect points and save money in participating Costa stores. You'll get 5 points for every £1 you spend and each point is worth 1p. So as your points build up you can spend them on your favourite food and drink in store.

Find out more about the Costa Coffee Club
How do I register my Coffee Club Card?
It's easy. Register here and you can start earning points in next to no time.
How do I add a new card?
We have removed the feature for adding multiple cards to your account. To register a new card please sign up with a new email address.
How do I report a lost, stolen or damaged card?
Sorry, it's really annoying when that happens isn't it? Not to worry though. Enter your registered email address and password here to access your Coffee Club account and you can sort it out in no time.

Note: Once a Lost Card has been reported lost, you will then notice an active card showing on your account, whilst it is being processed. Please do not report your card lost again as this is referring to your replacement card.
How do I update my account information?
Want to let us know you've changed your details? No problem, you can do that by logging into your account and clicking the 'Account Details' tab.
How do I change my password?
Enter your email address here and a new password will be generated and emailed to you. After logging in with your new password, you will be prompted to change it before continuing.
Where are my nearest participating stores?
Not all our stores accept Coffee Club cards. You can use your card in any store where you see a Coffee Club poster. If you're not sure, ask one of our friendly Baristas. View a full list of participating stores
I want to unsubscribe from your emails.
Are you sure? How else will you find out about any special offers or promotions we're running? If you're really sure you can update your account information here or by clicking the unsubscribe link at the bottom of our emails.
I want to give you some feedback on Coffee Club.
If you would like to share your feedback with us regarding Coffee Club, please contact our Customer Services team using the form below.

If you'd prefer to speak to someone, please give us a call on 0870 423 9975, our hours are 8:30am - 5:30pm Monday - Friday, or you can write to us at:

Costa Customer Services,
Whitbread Court
Houghton
Hall Business Park
Porz Avenue
Dunstable
LU5 5XE
Can I protect the points balance on my card?
By registering, it will also be security protected; and what's more, if you lose or damage your card we'll replace it and the points balance free of charge. Register your new card today at www.costa.co.uk/coffee-club/
What happens if the card is stolen and used before I report it lost?
Unfortunately, we can only transfer your unused points and money balance to a replacement card once the card has been reported lost. We cannot reimburse any balance used in between the loss of the card and you visiting this website and reporting it lost.
Does my card have an expiry date?
No. However, if inactive for a period of one year or more, your card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded.
Click here if you have a query about doing business with Costa
Click here for details on the Press office.
Where can I find the latest press releases?
View the latest press releases and find out what's new in the wonderful world of Costa here.
I want to find out about the latest trading results.
If you would like to check our latest trading performance results, you can do so right here.
I want to know about Costa's approach to Corporate Social responsibility.
We take our commitment to our coffee growers and their environment very seriously. Read the latest news on our corporate responsibility initiatives here.
I'd like a quick overview of Costa?
Need a quick crib sheet on Costa for research or reference? Download one of our handy pdf fact sheets. We don't just make great coffee, we make great presentations too. Have a read and find out more.
Can I have some Costa images?
Register, view and download Costa images here.
I would like to work for Costa
Whether you’re looking for a career opportunity, part time work, in store or office roles, you can find all the information on our careers page.
I would like to ask a question about a new store opening
If a new Costa store is looking to recruit a notice will be displayed on the premises giving full instructions on how to apply. This usually takes place approximately 6 weeks before the store is due to trade.

In some cases we also advertise vacancies for new stores via the local Job Centre so you may want to keep an eye on their jobs lists as well.
I would like to know what work experience programs Costa runs
At Costa we do currently run a Work Experience programme in a number of our stores.

Please visit your store of choice where the Store Manager will be able to advise if they are participating in the programme and discuss the placement criteria in further detail.
I would like to know about the minimum working age at Costa
Employees must be of the minimum school leaving age to work in a Costa store. This is worked out as follows:

- In England and Wales if your 16th birthday falls within the current academic year then you can leave school on the last Friday in June of the current academic year.

- In Scotland if your 16th birthday is between 1st March – 30th September you cannot leave school until the 31st May of that year. If you birthday is between 1st October – 29th February then you cannot leave school until the beginning of your school’s Christmas holidays.

- In Northern Ireland if your birthday is within the current academic year then you can leave school on 30th June of the current academic year.

For other types of Costas such as kiosks and outlets (eg working at a railway station) you must be 18 years old or over as you may be required to work on your own for part of the time.

Couldn’t find an answer?

If you looked through the FAQ’s above and still couldn’t find what you’re looking for, then feel free to send us a message using the contact form below.

Title
Enquiry Type
Day
Month
Year
Time
Your Card Number: This is the 19 or 20 digit number on the back of the card e.g. 123456 12345 1234567 1