Costa Coffee has been voted the ‘Nation’s Favourite’ coffee shop for the ninth year in a row by Allegra’s independent panel of consumers. The question ‘What is your favourite coffee shop?’ was asked of an independent panel of 3,065 coffee shop visitors, with 51% citing Costa Coffee as their preferred café.

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costacoffeeforbusiness.co.uk. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

  • You will receive a discount of 25p on the price of any Barista served drink purchased using a suitable reusable cup.
  • This offer is available in participating stores in Great Britain only. For a full list of participating stores please click here.
  • Offer is not available in any Proud to Serve or Costa Express outlet.
  • Offer excludes any pre-bottled beverage.
  • Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  • Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup to which the 25p discount is applied.
  • Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  • The promoter reserves the right to amend, suspend or withdraw this offer at any time without prior notice.
  • Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Bedfordshire, England, LU5 5YG.
  • Purchase a reusable Costa cup or water bottle in-store prior to 23:59 on 31 October 2019 and receive a free hot drink primo or medio size at checkout (excluding any additional flavours or alternative milks).
  • Please note that Costa staff will need to wash the reusable cup or water bottle that you purchase before serving your free drink in it.
  • This offer is not transferrable, cannot be exchanged for cash and is not valid in conjunction with any other Costa offer, promotion, voucher or privilege.
  • This offer is available in participating stores only. For a full list of participating stores please click here.
  • Offer is not available in any Proud to Serve or Costa Express outlet.
  • The promoter reserves the right to amend, suspend or withdraw this offer at any time without prior notice if circumstances beyond its control make this unavoidable.
  • Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Bedfordshire, England, LU5 5YG.

For a list of stores participating in the Chatty Café scheme please click here.

More information can be found here: thechattycafescheme.co.uk

We love bringing you the latest news, exclusive offers and hot competitions, but if you’d rather not hear from us anymore, you can unsubscribe. 

Or alternatively please contact on our customer services team at costacoffeeclub@whitbread.com.

Buy any Primo hot drink or iced coffee including cold brew coffee (additional flavours available at extra charge, excludes Frostino, Fruit cooler, Lemonade, Ice Tea) or any Bottled Soft Drink, a Ham & Cheese Toastie (not Wiltshire), Mozzarella & Tomato Panini, chicken & bacon sandwich, any salad, any soup or any mac and cheese meal box, or any store made baguettes in applicable stores with either a packet of crisps, pom-bear, pop chips, popcorn or a single piece of fruit for £4.95 meal deal available from 11am onwards in one of our participating UK stores from Thursday 5th September to Thursday 31st October inclusive. subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Please note: Costa Caramel Latte can, Costa Latte can and Costa Americano can products are included in the offer.

2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot/over ice drink purchased will be charged at full price.

3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

4. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. 

5. Promotion excludes all alcohol beverages sold in our stores.

6. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

7. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Range Included in September/October Lunch Deal

  • Mozzarella & Tomato Panini
  • Ham & Cheese Toastie
  • Chicken & Bacon Sandwich
  • Roast Chicken Salad
  • Tomato and Mozzarella Pasta Salad
  • Roasted Tomato & Basil soup (CQUIN)
  • Roasted Carrot & Coriander soup
  • Mac & Cheese Meal Box
  • Bolognese Mac & Cheese Meal Box
  • SOTF Ham & Cheese Baguette
  • SOTF Tuna & Cucumber Baguette
  • SOTF Tomato & Mozzarella Baguette.

Offer related to primo size only, available in participating stores until 31st October 2019. Subject to availability.

Terms & Conditions:

1. Offer applies to Primo size filter coffee only in participating stores until 31 October 2019.

2. For a list of participating stores please click here.

3. Offer subject to availability. 

4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. 

5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

6. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy any Medio or Massimo size hot beverage including: Filter Coffee, Flat White Family or Tea range (excluding seasonal drinks). Medio size - Iced Coffee, Iced Chocolate and Nitro Coffee & Tea can also trigger the offer between 5am and 11am in one of our participating UK stores from Thursday 5th September to Thursday 31st October 2019 inclusive and you can purchase a Croissant, 2 slices of toast or Porridge for £1. Subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Purchase of the Medio or Massimo hot drink (including White Hot Chocolate), or Flat White, Croissant, Toast (white or brown excluding fruit toast), or Porridge must be made together in the same transaction.

2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

3. All compotes and condiments, i.e honey, jam, Nutella, marmalade, Marmite are chargeable at full retail price. 

4. Free of charge option between butter or sunflower spread remains included- 3 portions.

5. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer.

6. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

7. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

8. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Buy any Medio or Massimo size hot beverage including: Filter Coffee, Flat White Family or Tea range (excluding seasonal drinks). Medio size - Iced Coffee, Iced Chocolate and Nitro Coffee & Tea can also trigger the offer, between 5am and 11am in one of our participating UK stores from Thursday 5th September to Thursday 31st October 2019 inclusive and you can purchase a bacon roll or Egg Muffin for £2. Subject to availability. For a list of non-participating stores please click here.

Terms & Conditions:

1. Purchase of the Medio or Massimo hot drink or Flat White, Bacon Roll or Egg Muffin must be made together in the same transaction.

2. Please note that any additional syrups, coffee shots, toppings or coffee and milk upgrades that do not come as standard with the eligible hot drink purchased will be charged at full price.

3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase. Coffee club points can’t be used to redeem against this offer. 

4. Promotion does not apply to seasonal drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets.

5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

6. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Running daily from Thursday 5th September 2019 to Thursday 31st October 2019 inclusive, no time restriction. Purchase two Costa Chocolate Bars (10001053 Milk Chocolate Bar / 100010504 Dark Chocolate Bar) for a fixed and discounted price of £2, any combination.

Terms & Conditions:

1. Offer applies to Costa Chocolate Bars only in participating stores until 31 October 2019.

2. For a list of non-participating stores please click here.

3. Offer subject to availability. 

4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.

5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

6. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

Running daily from Thursday 5th September 2019 to Thursday 31st October 2019 inclusive, no time restriction. Purchase two Costa grab bags (Crumbly All Butter Mini Shortbreads, Mini Muffins and Millionaire Mallow Bites) for a fixed and discounted price of £4, any combination.

Terms & Conditions:

1. Offer applies to Costa grab bags (Crumbly All Butter Mini Shortbreads, Mini Muffins and Millionaire Mallow Bites only in participating stores until 31 October 2019.

2. For a list of non-participating stores please click here.

3. Offer subject to availability. 

4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher, but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.

5. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.

6. Promoter: Costa Limited, Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.

This Costa offer entitles the holder of a voucher to FREE ENTRY for one child to a participating SEA LIFE attraction when the holder purchases an Adult ticket at full price, without any concession or discount, as payable at the entrance gate of the chosen participating attraction. To redeem this offer, please present a promotional voucher at the entrance gate of your chosen participating SEA LIFE attraction.

Terms & Conditions:

1. If the holder of the Voucher buys a fully priced Adult entrance ticket at the entrance gate to one of the following participating attractions: SEA LIFE Bray, Weymouth SEA LIFE Adventure Park, SEA LIFE centres & Sanctuaries in the UK (Birmingham, Great Yarmouth, Loch Lomond, Blackpool, Gweek, London, Brighton, Manchester, Scarborough and Hunstanton) then s/he may take with him/her ONE CHILD who will enter the same Attraction on the same day free of charge.
Bring the promotional voucher with you and exchange at the entrance to your chosen attraction.

2. The offer can only be redeemed against the full Adult ticket price (without any concessions or discounts) as at the entrance gate of your chosen Attraction. This offer is not valid for use in conjunction with any other promotion, offer, concession or attraction website/call centre booking. The Voucher has no cash value and is automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher for value.

3. This offer is valid from 5th September 2019 UNTIL 31st December 2019 only. 

4. Promotion EXCLUDES: any secondary ticketed events/concerts/Xmas events at all Attractions.

5. Only one Voucher can be used per person and per transaction.

6. Voucher EXCLUDES the following dates:

Attraction Exclusion Dates
SEA LIFE London: 19th – 27th October 2019
SEA LIFE Bray, Weymouth SEA LIFE Adventure Park, SEA LIFE centres & Sanctuaries in the UK (Birmingham, Great Yarmouth, Loch Lomond, Blackpool, Gweek, Brighton, Manchester, Scarborough and Hunstanton): 19th October – 3rd November 2019
All SEA LIFE locations: 25th December 2019

PLEASE NOTE:

7. The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time. The Voucher must be presented at the Attraction entrance and surrendered.

8. VOUCHERS CANNOT BE PRESENTED ON ELECTRONIC DEVICES.

9. An Adult is classified as a person 15 years of age and over at SEA LIFE centres & Sanctuaries. An adult is classified as a person 16 years of age and over at SEA LIFE London.

10. Entry is free for children under 3 years of age at SEA LIFE centres & Sanctuaries, SEA LIFE London and Weymouth SEA LIFE Adventure Park.

11. Visitors 14 years and under must be accompanied by a person aged 18 years or over at SEA LIFE Manchester, Blackpool, Brighton, Great Yarmouth, Weymouth, Scarborough, Loch Lomond, Bray and Hunstanton. Visitors 16 years and under must be accompanied by an adult aged 18 and over at SEA LIFE London and SEA LIFE Birmingham.

12. Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void. Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. Voucher cannot be used in-conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, online tickets, Q-bot or FastTrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group/advance bookings.

13. Each of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reason including overcapacity.

14. Features and/or creatures shown on the Voucher are not necessarily available at every Attraction.

15. Size, height, weight, age restrictions and medical warnings apply to certain attractions.

16. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.

For Attraction information please visit www.visitsealife.com, www.sealifeweymouth.com.

17. Entry into any participating Merlin attraction will be subject to the individual attraction’s terms and conditions of entry, which can be found on the websites listed above.

18. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this voucher promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

19. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

20. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

21. For enquiries contact Costa Coffee Customer Services via our website contact form at costa.co.uk/contact-form/ or call 0333 003 5883.

Promoter: Costa Limited, Costa House, Houghton Hall Business Park, Porz Avenue, Houghton Regis, Dunstable, Beds, LU5 5YG.

For every limited-edition Pride reusable cup sold between 22nd June 2019 and 24th August 2019, all profits (£2) will be donated to Switchboard.

Switchboard is one of the UK’s longest running, volunteer led charities serving the LGBT+ communities. A national helpline, serving on average 15,000 callers a year across phone, instant messaging and email.

Registered Charity no: 296193 Switchboard LGBT+ helpline: 0300 330 0630