These Terms and Conditions apply to Costa Gift Cards and govern the relationship between
Costa Limited ("we" or "us") and you or the person to whom you give the
Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these
Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift
Card if they are different. You must therefore read them carefully. If there is anything you
do not understand, please contact Customer Services.
Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or
Wales or online at www.costacoffeeforbusiness.co.uk. The minimum amount required to
activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your
Costa Gift Card is issued by, and remains the property of, Costa Limited, Costa House, 6
Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, Beds, LU5 5YG.
Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland
or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted
from the balance on the card. The remaining balance may be applied to future purchases.
Change will not be given. You may check the balance on your Costa Gift Card at any
participating Costa outlet. You may not top up the balance on your Costa Gift Card however
you may transfer any outstanding balance to a new card at any participating Costa outlet.
Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange
your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift
Card. We reserve the right to refuse to accept damaged cards or cards which we believe may
have been stolen or obtained in another illegal way.
Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12
consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is
being used fraudulently or in breach of these Terms and Conditions.
Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not
responsible for lost or stolen cards. You should immediately report any loss, theft,
fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose
your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole
discretion, replace your Costa Gift Card and transfer the balance stored on it to a
replacement card. Circumstances in which we may determine not to replace your Costa Gift
Card include where we reasonably believe that the notified incident has been caused by your
breach of these Terms and Conditions or where there are reasonable grounds for suspecting
that you are or have been engaged in fraudulent or other unlawful conduct. If you have not
registered your Costa Gift Card we will require your Costa Gift Card number and proof of
purchase before we can consider, in our sole discretion, any request to replace your Costa
Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered
to your home address, usually within 5 days of you first notifying Customer Services of the
incident. We reserve the right to charge a replacement card fee for each replacement card in
the event that you are issued with more than two replacement cards within any 6 month
period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost
or stolen, you must notify Customer Services immediately.
Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn
Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual
way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa
Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card.
For further details please refer to the Costa Coffee Club Terms and Conditions.
Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or
promotional activities including as give aways or prizes in competitions without the prior
consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects
has been resold or obtained in connection with an unauthorised sales or promotional
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can
use the Contact Us facility on the Costa Gift Card website.
Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with
your use of a Costa Gift Card where such loss or damage arises from any cause beyond our
reasonable control. Where any loss or damage arises from a cause within our control, our
liability to you shall not exceed a sum equal to the balance on your card as at the date
that such loss or damage occurs. This clause shall not exclude or limit any liability that
cannot be excluded or limited by law.
We reserve the right to amend or waive any provision of these Terms and Conditions from time
to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and
Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and
conditions published on the Costa Gift Card website and your continued use of a Costa Gift
Card shall constitute your acceptance of such terms and conditions.
We may transfer the benefit of these Terms and Conditions to any other company in the same
group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions,
your rights will not be affected.
These Terms and Conditions are governed by English law.