Community Programme

We know that Costa Coffee stores are at the heart of communities across the UK. This gives us the opportunity to make a real difference.

Our teams offer warm, inviting spaces for people to come together, and invest time in building lasting connections with the communities they serve.

We support our team members in making a meaningful contribution locally because our Community Programme is a hugely important part of the way we do business.

Our nationwide activities focus on social themes that our customers tell us they care about, and we also encourage our teams to plan their own activities to meet the needs of their specific communities.

Every store has its own Community Noticeboard where customers and members of the public can put up news and information about activities that are happening in their local area. Plus, with Costa Coffee outlets in over 30 countries around the world, we also support our international stores in similar ways.

By making the most of our space in store and drawing on the enthusiasm of our amazing teams, we focus on bringing people together to strengthen the communities we are part of.

Chatty CaféIn August 2018, we announced the national roll-out of the Chatty Café scheme; an initiative designed to encourage conversations at designated ‘Chatter and Natter’ tables, across over 300 stores nationwide.

Originally founded in Manchester, by Alexandra Hoskyn, the scheme was created to connect people from all walks of life who want to meet new faces and enjoy new conversations.

Costa Coffee has now become the first and only coffee chain in the UK to adopt the scheme on a national scale. Watch the video above to learn more.

To join the conversation, look out for dedicated Chatter & Natter tables at your local Costa Coffee store or click here to visit the Chatty Café website to find your closest Chatter and Natter table.

"The Chatty Café Scheme is a fantastic way of bringing our customers and the local community together, and I hope to see it grow!” – Store Manager, London

As a big business working across the globe, we work hard to make sure that we are doing all we can to operate in a way that respects the planet. In addition to our continuing efforts to reduce waste and find innovative ways to recycle, we are committed to tackling the issue of litter head on.

As signatories of the Litter Prevention Commitment, we collaborate closely with ‘Keep Britain Tidy’ to encourage our teams and customers to play a part in clearing up litter. 

In March 2018, 266 of our store teams took part in the Great British Spring Clean, hosting litter picks in their local communities. Many of our teams also plan litter events throughout the year as part of the Costa Community Programme as we know this is a great way for our teams to make a real difference to the communities they are based in.

What's next?

Interested in finding out what difference Costa Coffee is making around the world? Click the link below to learn more.