Terms & Conditions

The Nation's Favourite | Costa Gift Card Terms And Conditions | Terms And Conditions | Never A Dull Cup GuaranteeCosta Feedback – Free coffee Offer | Free Coffee For a Month Points Promotion | Reusable Cups - 25p Discount | Wandsworth Offer | Bacon Roll Only £2 Promotion | Summer Book Competition Prize Draw | Feel Different Everyday Promotion | Toast, Crumpets & Teacake Only £1 Promotion | Half Price Frostino Promotion | Summer Drinks Co Creation | Participating Nitro Stores

The Nation's Favourite

Costa has been voted the Nation's Favourite coffee shop for the fifth year running in an independent survey published by Allegra Strategies. Details of the survey broken down by geography are provided below:

Nationwide:
Source: in an independent survey of 5000 people published in December 2014 by Allegra Strategies, 50% voted Costa their favourite coffee shop.

London:
Source: in an independent survey of 386 people published in December 2014 by Allegra Strategies, 39% voted Costa their favourite coffee shop.

Scotland:
Source: in an independent survey of 215 people published in December 2014 by Allegra Strategies, 51% voted Costa their favourite coffee shop.

Wales:
Source: in an independent survey of 138 people published in December 2014 by Allegra Strategies, 46% voted Costa their favourite coffee shop. 

For more information please contact Allegra Strategies.

Costa Express

9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers) would recommend Costa Express to family or friends*
Source: *9 in 10 Costa Express users (and over 9 in 10 Coffee Lovers). You Gov's Costa Express Customer Satisfaction survey, May 2015 - fieldwork period 12-15 May 2015, with a sample of 527 recent (last 4 weeks) users of Costa Express (including 284 who class themselves as Coffee Lovers).

^ Back to top

Costa Gift Card Terms and Conditions

These Terms and Conditions apply to Costa Gift Cards and govern the relationship between Costa Limited ("we" or "us") and you or the person to whom you give the Costa Gift Card (“you”). Use of your Costa Gift Card will constitute acceptance of these Terms and Conditions. These Terms and Conditions override any statements on your Costa Gift Card if they are different. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Services.

Purchasing your Costa Gift card
Costa Gift Cards can be purchased at any participating Costa outlet in England, Scotland or Wales or online at www.costa.co.uk/gifting. The minimum amount required to activate a card is £5. The maximum amount that may be on a Costa Gift Card is £75. Your Costa Gift Card is issued by, and remains the property of, Costa Limited, Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

Using your Costa Gift Card
You may redeem your Costa Gift Card at any participating Costa outlet in England, Scotland or Wales. When you use your Costa Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. You may check the balance on your Costa Gift Card at any participating Costa outlet. You may not top up the balance on your Costa Gift Card however you may transfer any outstanding balance to a new card at any participating Costa outlet. Your Costa Gift Card is not a credit card, charge card or debit card. You may not exchange your Costa Gift Card for cash. Refunds will not be given for the purchase of a Costa Gift Card. We reserve the right to refuse to accept damaged cards or cards which we believe may have been stolen or obtained in another illegal way.

Expiration and Cancellation
Your Costa Gift Card and the balance on it will expire if the card is not used for 12 consecutive months. We reserve the right to cancel your Costa Gift Card if we suspect it is being used fraudulently or in breach of these Terms and Conditions.

Loss, Theft, Damage
You should take care of your Costa Gift Card and treat it like cash. Costa is not responsible for lost or stolen cards. You should immediately report any loss, theft, fraudulent or unauthorised use of your Costa Gift Card to Customer Services. If you lose your Costa Gift Card or it is stolen, damaged or malfunctions, we may, at our sole discretion, replace your Costa Gift Card and transfer the balance stored on it to a replacement card. Circumstances in which we may determine not to replace your Costa Gift Card include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions or where there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. If you have not registered your Costa Gift Card we will require your Costa Gift Card number and proof of purchase before we can consider, in our sole discretion, any request to replace your Costa Gift Card. If we agree to replace your Costa Gift Card, a replacement card will be delivered to your home address, usually within 5 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a Costa Gift Card which you have reported lost or stolen, you must notify Customer Services immediately.

Costa Coffee Club
Purchases made with Costa Gift Cards in participating Costa outlets will be eligible to earn Costa Coffee Club points. Please ensure your Costa Coffee Club card is swiped in the usual way when you make your purchase. You cannot use Costa Coffee Club points to purchase Costa Gift Cards. You cannot earn Costa Coffee Card points when you purchase a Costa Gift Card. For further details please refer to the Costa Coffee Club Terms and Conditions.

Resale/Use in Promotions
You may not sell your Costa Gift Card. Costa Gift cards may not be used in sales or promotional activities including as give aways or prizes in competitions without the prior consent of Costa. Costa reserves the right to cancel any Costa Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

Customer Services
If you need assistance or if you have any enquiry relating to your Costa Gift Card, you can use the Contact Us facility on the Costa Gift Card website.

Liability of Costa Limited
Costa Limited shall not be liable for any loss or damage arising from or in connection with your use of a Costa Gift Card where such loss or damage arises from any cause beyond our reasonable control. Where any loss or damage arises from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your card as at the date that such loss or damage occurs. This clause shall not exclude or limit any liability that cannot be excluded or limited by law.

Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time or to terminate the Costa Gift Card service on reasonable notice. The Terms and Conditions applicable to the use of a Costa Gift Card shall at any time be the terms and conditions published on the Costa Gift Card website and your continued use of a Costa Gift Card shall constitute your acceptance of such terms and conditions.

Assignment
We may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as Costa Limited. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

Governing Law
These Terms and Conditions are governed by English law.

^ Back to top

Never A Dull Cup Guarantee

If you are not satisfied with the taste of the barista made Costa drink you have purchased, you may speak to a member of staff to claim, as a replacement, any barista made drink of the same size as the drink you originally purchased, subject to the following conditions:

      1. Our Never a Dull Cup guarantee applies to drinks purchased until 1st Decemeber 2017.
      2. Our Never a Dull Cup guarantee applies only to drinks handcrafted by a Costa barista in participating stores in the United Kingdom [and Ireland] only.
      3. Our Never a Dull Cup guarantee does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      4. You must claim your replacement drink within 48 hours of purchasing the original drink.
      5. Our Never a Dull Cup guarantee does not apply where you are not satisfied with the taste of your drink due to circumstances that are beyond our reasonable control, such as extreme weather conditions, labour disputes and power cuts.
      6. We reserve the right to reject claims made by individuals who are, in the store manager's reasonable opinion, abusing the Never a Dull Cup guarantee, for example by making excessive claims for replacement drinks save where the store manager is satisfied that there is a good reason for such claims. We also reserve the right to reject claims by individuals who have been abusive to our staff or other customers or who have caused damage to our stores.
      7. There is no cash alternative to the replacement drink and Costa Coffee Club members will not receive points in respect of the replacement drink.
      8. We reserve the right to extend, withdraw, amend or suspend this offer or these terms and conditions at any time if circumstances beyond our control make this unavoidable.

^ Back to top

Costa Feedback

Free Coffee For A Month Terms & Conditions:

    1. Who can enter:
      • 1.1 The promotion is open to residents of England, Scotland and Wales who are aged 18 or over when they enter the promotion, excluding employees of Whitbread and its subcontractors, subsidiaries and anyone professionally connected with the promotion and their immediate families.
    2. How to enter:
        • 2.1 There is no purchase necessary to enter the promotion. To enter the promotion you must provide feedback on your store visit by text message to [insert number] or by visiting feedbacktocosta.co.uk and following the instructions. Once your feedback has been received (including your contact details, where requested) you will automatically be entered into the promotion.
        • 2.2 Your data will be used only by Whitbread for the purposes of administering the promotion and by Fizzback for the collection of feedback responses.
        • 2.3 Text messages will be charged at your standard network rate and your mobile number will not be disclosed to any third parties for marketing purposes.
        • 2.4 Only one entry per person per month is allowed; multiple entries from individuals will not be permitted.
        • 2.5 The promotional period will run from 00:00 on 4 March 2016 until 23:59 on 31 December 2016
    3. Selection and prize details:
      • 3.1 On or before the first Friday of each month following the month in respect of which entries are received, a winner will be drawn at random by computer for the preceding month. Each winner will be notified that they have won by email within two weeks of the relevant draw.
      • 3.2 Each winner will receive 6510 Coffee Club card points on a pre-loaded Coffee Club card (to be used at participating stores). The prize is equal to 31 primo Cappuccinos. All Costa Coffee Club card terms and conditions apply.
      • 3.3 There is no cash or other alternative prize available, except that in the event of circumstances outside of its control the promoter reserves the right to provide a similar alternative prize of equal or greater value. If a winner cannot be contacted within four weeks after the promoter first tries to contact them in accordance with paragraph 3.1, the promoter reserves the right to withdraw that winner's prize and award that prize to an alternative winner drawn at random by computer from the participants who participated in the relevant draw.
    4. Other terms:
        • 4.1 The promoter cannot accept responsibility for any difficulties in entering or any entries that are not included in the draw for any reason whatsoever.
        • 4.2 The winner may be required to participate in in reasonable publicity as may be required by the promoter in respect of the promotion.
        • 4.3 The name and county of the winner will be available by writing to Customer Feedback Competition, Customer Services, Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE.
        • 4.4 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any entrant (including their age and place of residence);
          2. disqualify any entrant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf.
        • 4.5 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 4.6 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
        • 4.7 The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the promotion or these terms and conditions.
        • 4.8 The promoter is: Whitbread Group PLC, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

^ Back to top

Reusable Cups - 25p Discount

Terms & Conditions:

  1. Costa will offer a discount of 25p on the price of any Barista served drink purchased using a reusable cup in participating UK Costa stores (excluding Northern Ireland). Offer is not available in any Proud to Serve outlet.
  2. Offer excludes any pre-bottled beverage.
  3. Coffee Club points will be awarded to Costa Coffee Club members on the discounted price paid in accordance with Costa Coffee Club Membership Terms and Conditions (currently 5 points for each £1 spent).
  4. Customers will be unable to redeem Coffee Club points against a purchase made using a reusable cup.
  5. Only reusable cups that are clean, of an appropriate size for the purchased drink and with a secure lid will be accepted. The store manager's decision as to the acceptability of any cup will be final.
  6. Costa reserves the right to amend or withdraw this offer at any time without prior notice.

^ Back to top

Free Coffee For a Month Points Promotion

Terms & Conditions:

      1. INTRODUCTION
        • 1.1 By entering this promotion, all participants will be deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.
        • 1.2 The promotion is open to selected newly registered UK (excl. Northern Ireland) Costa Coffee Club Members aged 18 or over at the date on which they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with this promotion and any member of their respective immediate families.
      2. ENTRY TO THE PROMOTION:
        • 2.1 To enter the promotion, simply use your Coffee Club card or scan your Coffee Club app within seven days of the end date of the promotional email you received, when you make a purchase at participating Costa. Each purchase within this time frame constitutes an entry into the prize draw
        • 2.2 The promotion opens on 1st April 2017 at 06:00 GMT, and closes on 30th June 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the promotion and will not be eligible to win a prize. Those whom receive a promotional email which stipulates a seven-day period which transcends two prize draw periods, and whom purchase within both prize draw period, will be entered into both draw accordingly.
      3. WINNERS:
        • 3.1 One winner for each prize draw will be selected at random by an independent adjudicator on 7th July 2017 (for all eligible entries made between 1st April 2017 at 6:00 GMT to 30th June 2017 at 23:59 GMT)
        • 3.2 The winner will be notified using the registered Coffee Club e-mail address provided at entry within 14 days of being selected and will be asked to confirm their details so that the prize can be awarded.
        • 3.3 If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
      4. THE PRIZES:
        • 4.1 One prize of 10,000 Costa Coffee Club points will be available.
      5. CONDITIONS:
        • 5.1 The winner's prize will be automatically added to their Costa Coffee Club account within 15 days after they have confirmed that they would like to receive the prize in accordance with paragraph 3.2 of these terms and conditions.
        • 5.2 No cash alternative. Prizes are non-transferable and cannot be resold. Points are issued subject to and strictly in accordance with the Costa Coffee Club Membership Terms and Conditions, available www.costa.co.uk/coffee-club. The promoter reserves the right to substitute an alternative prize of equal or greater value. Unless otherwise agreed in writing by the promoter, the prizes will only be awarded to the winners.
        • 5.3 The winner agrees to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each winner's name, photograph and county on its website, Facebook page, Twitter account and on Costa Coffee Club mailings and newsletters within a year of the closing date.
        • 5.4 The winner's name and county are available on request by emailing talktocosta@whitbread.com within 30 days of the closing date.
        • 5.5 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries.
        • 5.6 All costs and expenses not included within the prize are the responsibility of the winner.
        • 5.7 The promoter reserves the right at any time, in its absolute discretion, to:
          1. verify the eligibility of any participant (including their age and place of residence);
          2. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and
          3. disqualify participant who do not give correct contact details or those who make an entry on someone else's behalf.
      6. LIABILITY:
        • 6.1 To the fullest extent permitted by law, the promoter excludes liability for any losses, damages or claims incurred by any person in connection with the promotion or receipt or misuse of any prize.
        • 6.2 Except as otherwise required by applicable law, the promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, damaged, corrupted or misdirected.
      7. GENERAL:
        • 7.1 Any decision of the promoter in respect of the promotion is final. For questions regarding the promotion, email talktocosta@whitbread.com.
        • 7.2 The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
        • 7.3 All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter will not use any personal data for any other purposes without the consent of the relevant participant. By participating in the promotion, each participant consents to the use of their personal data in accordance with these terms and conditions.
        • 7.4 Any images are an illustrative example and do not show the exact prize(s).
        • 7.5 This promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion or these terms and conditions.
        • 7.6 The promoter is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE.

^ Back to top

Wandsworth Offer

Terms & Conditions:

Voucher is valid for one use only and must be handed to a team member at the till when you place your order. This card entitles the holder to 25% off total bill at Costa, 328-334 Old York Road, Wandsworth, SW18 1SS, to be enjoyed up until and including 12th January 2017. The store closes at 9pm Monday-Saturday and 7pm on Sundays.

Kindle competition

Terms & Conditions:

  1. INTRODUCTION:
    1. By entering the Win a Kindle prize draw ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. All entry instructions form part of these Terms and Conditions. If you do not accept these Terms and Conditions in full, you should not enter the Promotion.
    2. The Promotion is organised by Costa Limited (Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE) ("Promoter").
    3. The Promotion is open to registered Costa Coffee Club members who are UK residents [(excluding Northern Ireland)] and aged 18 or over at the date on which they enter the Promotion. Employees of the Promoter, its group companies, its agents or anyone professionally connected with the Promotion and any member of their respective immediate families are not eligible to enter. The Promoter reserves the right to verify the eligibility of all entrants and disqualify any entries which it believes to be invalid or in breach of these Terms and Conditions (see also section 5.2 below).
    4. The Promotion opens on 1st April 2017 at 06:00 GMT, and closes on 30th June 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the Promotion and will not be eligible to win a prize.
    5. No purchase is necessary to enter the Promotion. However, in order to enter the Promotion you will need a device with access to the internet and an internet connection. No refund may be claimed for any expenses incurred relating to the use of such a device and/or an internet connection for the purpose of entering the Promotion.
  2. ENTRY TO THE PROMOTION:
    1. To enter the Promotion, you must visit the Promotion page at http://www.costa.co.uk/kindle-prize-draw and submit your registered Coffee Club e-mail address where directed. Any entries which do not include such a valid registered e-mail address will be disqualified.
    2. Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice.
  3. WINNER:
    1. One winner be selected at random by an independent adjudicator from all eligible entries on 7th July 2017 (for the period: 1st April 2017 at 06:00 GMT, to 30th June 2017 at 23:59 GMT).
    2. The winner will be notified using the registered Coffee Club e-mail address provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
    3. If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
    4. The Promoter reserves the right to publish the winner's name and county on its website, social media sites and in other communications. By participating in the Promotion, each entrant consents to such publication and the winner agrees to take part in such other reasonable publicity as may be required by the Promoter in respect of the Promotion.
    5. By entering this Promotion, the winner agrees that their name and county will be available on request by e-mailing talktocosta@whitbread.com within 3 months of the closing date.
  4. THE PRIZE:
    1. The winner will receive a Kindle Fire HD 8 Tablet and £50 worth of Amazon vouchers
    2. The prize will be delivered within [28] working days from the date that NDL receives confirmation of the delivery address of the winner in accordance with section 3.2 above.
    3. Should this product be unavailable at the time of purchase for the winner, NDL Group reserves the right to substitute with an alternative of equal or greater value. Specifications are subject to change for the manufacturer without notice.
    4. The prize is non-transferrable, non-exchangeable and no cash alternative is available. The Promoter reserves the right to substitute the prize for a reasonable alternative of equal or greater value.
  5. OTHER CONDITIONS:
    1. No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted.
    2. The Promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any entrant (including their age and place of residence); (ii) disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and (iii) disqualify any entrant found to be abusing or tampering with the operation of the Promotion or who the Promoter believes to have acted in breach of these Terms and Conditions.
    3. The Promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, corrupted or misdirected, to the maximum extent permitted by applicable law.
    4. The Promoter accepts no responsibility for any losses, damages or claims incurred by any person in connection with the Promotion or receipt or misuse of the prize, to the maximum extent permitted by applicable law.
  6. GENERAL:
    1. Any decision of the Promoter in respect of the Promotion is final. You can contact us in relation to this Promotion by emailing talktocosta@whitbread.com.
    2. All personal data submitted in connection with the Promotion will be processed by the Promoter for the purposes of administering and managing the Promotion and, where applicable, awarding the prize. The Promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the Promotion, each entrant consents to the use of their personal data in accordance with these Terms and Conditions.
    3. Any images are an illustrative example and do not show the exact prize(s).
    4. The Promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these Terms and Conditions at any time if circumstances beyond its control make this unavoidable.
    5. This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion or these Terms and Conditions.
    6. Please print a copy of these Terms and Conditions for your records.

^ Back to top

Bacon Roll Only £2 Promotion

Bacon roll only £2 with purchase of any medio or massimo hot drink until 11am.

      1. Buy any Costa medio or massimo hot drink before 11am in one of our participating UK stores from Thursday 6th July to Wednesday 6th September 2017 (inclusive) and you can purchase a bacon roll for £2.
      2. Purchase of the medio or massimo hot drink and bacon roll must be made in the same transaction.
      3. Please note that any additional syrups, coffee shots or toppings that do not come as standard with the eligible hot drink purchased will be charged at full price.
      4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
      5. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.
      6. Please click here for a list of non-participating stores.
      7. Promotion does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

      8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
      9. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

^ Back to top

Summer Book Competition Prize Draw

Terms & Conditions:

        1. Introduction
          • 1.1 By entering the Summer Books Bundle prize draw ("Promotion") you agree that you accept these terms and conditions ("Terms and Conditions") in full. All entry instructions form part of these Terms and Conditions. If you do not accept these Terms and Conditions in full, you should not enter the Promotion.
          • 1.2 The Promotion is organised by Costa Limited (Whitbread Court, Porz Avenue, Dunstable, Beds, LU5 5XE) ("Promoter").
          • 1.3 The Promotion is open to registered Costa Coffee Club members who are UK residents [(excluding Northern Ireland)] and aged 18 or over at the date on which they enter the Promotion. Employees of the Promoter, its group companies, its agents or anyone professionally connected with the Promotion and any member of their respective immediate families are not eligible to enter. The Promoter reserves the right to verify the eligibility of all entrants and disqualify any entries which it believes to be invalid or in breach of these Terms and Conditions (see also section 5.2 below).
          • 1.4 The Promotion opens on 1 June 2017 at 06:00 GMT, and closes on 7 June 2017 at 23:59 GMT. Entries received outside of these dates and times will not be entered into the Promotion and will not be eligible to win a prize.
          • 1.5 No purchase is necessary to enter the Promotion. However, in order to enter the Promotion you will need a device with access to the internet and an internet connection. No refund may be claimed for any expenses incurred relating to the use of such a device and/or an internet connection for the purpose of entering the Promotion.
        2. Entry to the Promotion:
          • 2.1 To enter the Promotion, you must visit the Promotion page at http://www.costa.co.uk/promo/17-05-31-summer-mood-reads and submit your registered Coffee Club e-mail address where directed. Any entries which do not include such a valid registered e-mail address will be disqualified.
          • 2.2 Only one entry is permitted per person. Persons who are found to have submitted multiple entries may be disqualified without notice.
        3. Winner:
          • 3.1 Two winners will be selected at random by an independent adjudicator from all eligible entries on 14 July 2017
          • 3.2 The winner will be notified using the registered Coffee Club e-mail address provided at entry within one week of being selected and will be asked to confirm their details so that the prize can be awarded.
          • 3.3 If the winner does not respond or provide confirmation of their details within 21 days of being notified, the Promoter reserves the right to award the prize to an alternative winner selected at random from all remaining eligible entries.
          • 3.4 The Promoter reserves the right to publish the winner's name and county on its website, social media sites and in other communications. By participating in the Promotion, each entrant consents to such publication and the winner agrees to take part in such other reasonable publicity as may be required by the Promoter in respect of the Promotion.
          • 3.5 By entering this Promotion, the winner agrees that their name and county will be available on request by e-mailing costacoffee@whitbread.com. within 3 months of the closing date.
        4. The Prize:
          • 4.1 The winner will receive one bundle containing the following books: I Am Pilgrim by Terry Hayes, All Our Wrong Todays by Elan Mastai, The Great Gatsby by F Scott Fitzgerald, The Pursuit of Love by Nancy Mitford, Small Island by Andrea Levy, Rebecca by Daphne du Maurier, The Wild Other by Clover Stroud, Meet Me In The In Between by Bella Pollen, The Examined Life by Stephen Grosz and The Dubliners by James Joyce.
          • 4.2 The prize will be delivered within 30 working days of confirmation in accordance with section 3.2 above.
          • 4.3 The prize is non-transferrable, non-exchangeable and no cash alternative is available. The Promoter reserves the right to substitute the prize for a reasonable alternative of equal or greater value.
        5. Other Conditions:
          • 5.1 No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted.
          • 5.2 The Promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any entrant (including their age and place of residence); (ii) disqualify entrants who do not give correct contact details or those who make an entry on someone else's behalf; and (iii) disqualify any entrant found to be abusing or tampering with the operation of the Promotion or who the Promoter believes to have acted in breach of these Terms and Conditions.
          • 5.3 The Promoter accepts no responsibility or liability for any entry or claim which for technical or other reasons is unsuccessful, incomplete, lost, late, corrupted or misdirected, to the maximum extent permitted by applicable law.
          • 5.4 The Promoter accepts no responsibility for any losses, damages or claims incurred by any person in connection with the Promotion or receipt or misuse of the prize, to the maximum extent permitted by applicable law.
        6. General:
          • 6.1 Any decision of the Promoter in respect of the Promotion is final. You can contact us in relation to this Promotion by emailing costacoffee@whitbread.com.
          • 6.2 All personal data submitted in connection with the Promotion will be processed by the Promoter for the purposes of administering and managing the Promotion and, where applicable, awarding the prize. The Promoter will not use any personal data for any other purposes without the consent of the relevant entrant. By participating in the Promotion, each entrant consents to the use of their personal data in accordance with these Terms and Conditions.
          • 6.3 Any images are an illustrative example and do not show the exact prize(s).
          • 6.4 The Promoter reserves the right to extend, withdraw, alter or suspend the Promotion or these Terms and Conditions at any time if circumstances beyond its control make this unavoidable.
          • 6.5 This Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Each entrant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion or these Terms and Conditions.
          • 6.6 Please print a copy of these Terms and Conditions for your records. They will only be available here until 31 June 2017 at 23:59

^ Back to top

Feel Different Everyday Promotion

This promotion is open to selected Costa Coffee Club members who are residents of the UK. By entering this promotion, all participants will be deemed to have accepted these terms and conditions in full.

          1. ‘Treat of the Week’- Coffee Frostino - visit a participating Costa store and earn triple bonus points on your first purchase of a Coffee Frostino between 05:00 07/07/17 and 22:00 12/07/17. Points will be added to your account on or before 27/07/17.
          2. ‘I’m feeling the heat’- cold drink offer - visit a participating Costa store and earn 50 bonus points on your first purchase of a cold drink from the Summer drinks range. Drinks included in this offer are: Over Ice, Fruit Coolers, Frostinos and SuperDay Smoothies. Offer valid between 05:00 07/07/17 and 22:00 12/07/17. Points will be added to your account on or before 27/07/17.
          3. ‘I’m feeling sleepy’- hot coffee offer - visit a participating Costa store and earn double bonus points on your first purchase of a hot coffee between 05:00 07/07/17 and 22:00 12/07/17. Points will be added to your account on or before 27/07/17.
          4. ‘I’m feeling Fruity’- SuperDay smoothie/ Fruit Cooler offer - visit a participating Costa store and earn triple bonus points on your first purchase of a SuperDay Smoothie or Fruit Cooler between 05:00 07/07/17 and 22:00 12/07/17. Points will be added to your account on or before 27/07/17.
          5. ‘I’m feeling Peckish’- food purchase offer - visit a participating Costa store and earn 100 bonus points when you spend £5 or more in one transaction on food between 05:00 07/07/17 and 22:00 12/07/17. Points will be added to your account on or before 27/07/17. Offer valid on first £5 purchase only.

Please note: You will only be able to participate in this promotion if you have opened your Coffee Club email, downloaded the images and selected your chosen offer using the button provided on the landing page. You can only select one offer per promotion. Purchases made during the promotion period but prior to you viewing this email, downloading the images and selecting your offer will not be counted towards your total of qualifying purchases for the purposes of this promotion.

This promotion has no cash value and no cash alternative is available.

Costa Coffee Club points are issued subject to and can be used in accordance with our Terms of Use.

We reserve the right to extend, withdraw, alter or suspend this promotion at any time if circumstances beyond our control make this unavoidable.

Any decision of the promoter regarding this promotion is final. For any questions regarding this promotion, email costacoffee@whitbread.com.

This promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, are governed by English law however as a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law. Each participant irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this promotion or these terms and conditions.

^ Back to top

Toast, Crumpets & Teacake Only £1 Promotion

Toast, crumpets and teacake for £1 with purchase of any medio or massimo hot drink or flat white until 11am.

          1. Buy any Costa medio or massimo hot drink or flat white before 11am in one of our participating UK stores from Thursday 6th July to Wednesday 6th September 2017 (inclusive) and you can purchase 2 slices of toast with 2 packs of butter or margarine, or two crumpets with two packs of butter or margarine or one toasted teacake with one pack of butter or margarine for £1.
          2. Purchase of the medio or massimo hot drink and toast, crumpet or teacake must be made in the same transaction.
          3. Please note that any additional syrups, coffee shots or toppings, that do not come as standard with the eligible hot drink purchased will be charged at full price.
          4. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
          5. Offer available in participating Costa stores that are open 24hrs from 5am to 11am each day during the offer period.
          6. Please click here for a list of non-participating stores.
          7. Promotion does not apply to pre-packaged drinks or drinks served from our Express self-service coffee machines or our Proud to Serve Outlets. Proud to Serve operators can be identified with the logo below.

          8. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
          9. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

^ Back to top

Half Price Frostino Promotion

Half Price Frostino. 3pm to 6pm Monday to Thursday in Participating Stores only.

          1. Buy a Costa Frostino drink, primo and medio size only, in one of our participating UK stores between 3pm and 6pm, Monday to Thursday (inclusive) from Monday10th July to Thursday 3rd August 2017 (inclusive) for half price. Please click here for a list of participating stores.
          2. Any additional syrups, coffee shots or toppings that do not come as standard with the eligible Frostino drink purchased will be charged at full price.
          3. This offer cannot be exchanged for cash or used with any other offer, promotion or voucher (including the Whitbread Privilege card), but Costa Coffee Club members will still receive Coffee Club points reflecting the discounted price of their purchase.
          4. The promoter reserves the right to amend, suspend or withdraw the offer at any time without prior notice if circumstances beyond its control make this unavoidable.
          5. Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE.

^ Back to top

Summer Drinks Co Creation

Terms and Conditions

This promotion is open to selected Costa Coffee Club members who are residents of the UK (excl. Northern Ireland) and over 18 years of age at the time that they enter the promotion, excluding employees of the promoter, its group companies, its agents or anyone professionally connected with the promotion and any member of their respective immediate families. By entering the promotion, all participants will be deemed to have accepted these terms and conditions in full.

To enter the promotion, think of an idea for a cold summer drink that you would like to see on the 2018 Summer menu in Costa Coffee stores and submit your recipe and the name for your coffee to us using the entry form provided between 00:01am on 20 July 2017 and 11.59pm on 26 July 2017 (the "Promotion Period"). You may enter the promotion as many times as you wish during the Promotion Period, but must submit a new recipe and name for your summer drink each time your enter.

Please note: your summer drink idea must not include alcohol or nuts.

A panel of judges will select three entries which they believe combine the best recipe and name for a Summer drink from all entries received during the Promotion Period. Each creator of one of the three shortlisted entries will receive one prize of 10,000 Costa Coffee Club points – enough points to buy a Costa medio drink each day for a month!

In the event that multiple participants submit the same recipe and name and that recipe and name is chosen by the panel of judges as one of the shortlisted entries, only the participant who submitted that recipe and name first during the Promotion Period will be selected as a finalist.

The three finalists will be notified by email within 10 days of the end of the Promotion Period using the email address that is provided in their Costa Coffee Club account details and will be asked to confirm that they wish to receive their prize.

In the event that the promoter is unable to contact any finalist within 7 days of notification of their shortlisted entry, the promoter reserves the right to award the prize to the next best entry, as chosen by the panel of judges.

Each finalist's Costa Coffee Club points will be added to their Costa Coffee Club account within 7–10 days after they have confirmed that they would like to receive the prize.

Costa Coffee Club members will then be given the opportunity to vote for their favourite of the three shortlisted entries between 00:01am on 17 August 2017 and 11.59pm on 23 August 2017.

The finalist whose recipe receives the most votes shall be declared the winner. The winner will be entitled to a prize of a sensory experience for one at Costa Coffee The Roastery, Christopher Martin Rd, Basildon SS14 3TR. The winner's recipe idea might also feature on the 2018 Summer menu in selected Costa Coffee stores from May 2018. This is subject to the promoter's absolute discretion.

The winner will be notified by email using the email address that is provided in their promotion entry form and will be asked to confirm that they wish to receive their prize.

In the event that the promoter is unable to contact the winner within 10 days, the promoter may choose the second most popular summer recipe and name from the shortlist as the winner of the prize.

By entering the promotion, you confirm that the recipe and name you submit will be your own original idea, that the ingredients and name for your drink will not be unlawful, offensive or defamatory or derogatory of any person and that the use of the recipe and the name by the promoter will not infringe the rights of any person. If you are one of the three finalists, you also agree to grant the promoter an irrevocable royalty free non-exclusive worldwide licence to use the recipe and name of your drink and agree that you will not grant or permit any other coffee shop operator or other competitor of the promoter the right to use your recipe or name.

No cash alternative. Prizes are non-transferable and cannot be resold. Points are issued subject to and strictly in accordance with the Costa Coffee Club Membership Terms and Conditions which are available here.

All costs and expenses not included in the prizes (such as travel costs to the Costa Coffee Roastery and accommodation) are the responsibility of the finalists and/or winner, as applicable.

Each finalist and the winner agree to take part in reasonable publicity as may be required by the promoter in respect of the promotion. The promoter reserves the right to publish each finalist's and the winner's name, photograph and county on its website, Facebook page, Twitter account and on Costa Coffee Club mailings and newsletters within a year of the closing date. Each finalist and the winner's name and county are available on request by emailing costacoffee@whitbread.com within 90 days of the end of the Promotion Period. The promoter reserves the right at any time, in its absolute discretion, to:

i. verify the eligibility of any participant (including their age and place of residence);

ii. disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and

iii. disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.

If the promoter fails to comply with these terms and conditions, the promoter is responsible for loss or damage you suffer that is a foreseeable result of the promoter's breach of these terms and conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the promoter's breach or if they were contemplated by you and the promoter at the time that you entered the promotion.

Any decision of the promoter regarding the promotion is final. For any questions regarding the promotion, email costacoffee@whitbread.com

The promoter reserves the right to extend, withdraw, alter or suspend the promotion at any time if circumstances beyond its control make this unavoidable. All personal data submitted in connection with the promotion will be processed by the promoter for the purposes of administering and managing the promotion and prizes (where applicable) and verifying the eligibility of each participant. The promoter will not use any personal data for any other purposes without the consent of the relevant participant. By participating in the promotion, each participant consents to the use of their personal data in accordance with these terms and conditions.

The promotion and these terms and conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law and you can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

Contact us

This email is sent from an automated mailing server. We cannot respond to replies sent to this email address. For more information on all things Costa, please contact us.

The promoter is Costa Limited. Registered office address: Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. Registered in England and Wales, Registration No: 1270695.

^ Back to top

Participating Nitro Stores

London: Rathbone Place, Spitalfields, Debenhams White City, Shelton St, Edgeware Road, Ealin Broadway, Curzon St, Eastcastle St, Putney Exchange, Earls Court, New Oxford St,

Manchester: Portland St, Lower Mosley St, Market St, Hale

^ Back to top