Testimonials

The Costa Property Team work with a wide range of partners on the variety of propositions that Costa can offer. We are proud of the relationships that we have built with our partners and delighted to hear that they would recommend us others. You can find a selection of the comments that we have received below, along with the format that this particular partner has worked on with us.

 

Robert Taylor
Director, Realis EstatesFormat: High Street

"Realis Estates has a long-standing, successful relationship with Costa including the opening of three stores in the last 12 months. Working with Costa's efficient and effective Property Team and external agents ensures that securing a quality coffee shop operator for a scheme is painless. Costa's flexible offer means stores can be developed to meet local needs and the brand's popularity with the public and planners adds value."

 

Mark Bourgeois
Managing Director Shopping Centres, Capital & RegionalFormat: Shopping Centre

"Costa are an established and growing partner with Capital & Regional, working with us on both proactively managing their existing stores and looking for new coffee shop opportunities. The Costa and C & R teams have an honest and collaborative working relationship, and Costa have a strong track record on delivering the sites on time. They remain a key catering offer in our Centres"

 

Phil Rees-Jones
Assistant Director - Campus Services, University of ExeterFormat: University

"Costa clearly understand the Coffee shop requirements for a Higher education location and the store trading with us is well received by the Students and a busy coffee shop, meeting a host of needs. Costa were easy to deal with on a complex development programme and their Operations team work well with our teams on the campus"

 

Paul Milnes, Estates Manager
East Coast Main Line Company LimitedFormat: Transport Hubs - Rail

"Costa are one of the larger concession partners on the East Coast rail network where we have recently renewed a multi-site agreement. Costa provide a localised travel offer at various stations across the portfolio meeting consumer needs for quality coffee served quickly and offering innovative solutions to fit the location. We work closely with their property team who are engaged and focused on delivery of the right offer".

 

Charlotte Burns
Senior Account Manager Food & Beverage, Retail Concessions, HeathrowFormat: Transport Hubs - Air

"I have worked with Costa for over five years and they successfully operate 9 stores across Heathrow Airport Airside and Landside ranging from small kiosks in piers and gate rooms to high volume, main coffee shop units in our departure lounges and arrivals locations.

Costa have always been keen to keep their stores up to their high brand standards at Heathrow through refitting, staff training and development and participating in our airport marketing campaigns. Costa always strive to support our strategy of making every journey better at Heathrow.

The Costa Team are highly motivated and driven to drive sales and excellent customer service and I would be happy to recommend Costa Coffee to any airport operator."

 

Stephen Williams
Estates Surveyor, Next PLCFormat: Concession

"Next have a positive and growing relationship with Costa, who have been active and responsive in opening a number of successful concession opportunities. The relationship has provided a mutually beneficial synergy to both brands."

 

John Maddison
Head of Retail Warehouse Asset Management, The British Land Company PLCFormat: Retail Parks

"Costa and British Land have opened a number of Retail and Shopping Park coffee shops in recent years, and the process from the start to finish is both professional and efficient. Costa is one of our major early new catering concepts to take representation on Retail and Shopping Parks and the company continues to acquire new stores in our portfolio every year."